Customer Service Representative

Nina Agyeman-Duah

**** ****** ******* ***

Apt. *04

Raleigh, NC 27610

Tel: 336-***-****

E-mail: *********@*****.***

Objective:

To obtain a job that will enrich my life, allow me to grow professionally while building upon the skills I already have.

Work Experience:

From 2011 to 2014; I was a Med Aide / CNA I with Wake Assisted Living and Spring Arbor in Raleigh, NC. Responsibilities include but not limited to the administration of medication to residents, as well as providing direct patient care like activities of daily living to ensure the good health, safety, comfort of patients and so on.

2007-Cashier / Customer Service representative, The Home Depot Greensboro, NC.

Responsible for running a cash Register at the front end check-out

providing an excellent customer service. Working with customers via email, phone, and fax to research and follow up on past due or problem invoices.

1998 to 2003; Senior Executive Officer to the Ministry of Energy in Accra-Ghana. Responsibilities include but not limited to: Using Microsoft systems such as Excel, Word and PowerPoint, doing data entry, planning meetings, arrange travel plans, Payroll, Editor and Publisher. Process and Approving invoices for payment. Back-up for various people when out on vacation etc.

Education:

I got certified as a Medication Aide and Med Tech 2010 in North Carolina. I also became a Certified Nursing Assistant 2008 in North Carolina. Certified Pharmacy Technician (CPhT) 2011 by “PTCB” Pharmacy Technician Certification Board. I had my Pharmacy Technician training in 2010 at the Guilford Technical community College in Greensboro, North Carolina. In 2014, I got licensed as Health Insurance Agent in North Carolina.

I have Job Readiness certificate issued in North Carolina and signed by the Governor. Also, I have CPR Certification by the American Heart Association and a First Aid Certification.

I am currently enrolled in the University of North Carolina at Greensboro, majoring in Bachelor of science in Nursing,

Elon University Elon, NC Bachelor of Science in Business Administration.

University of Ghana Legon-Accra Ghana, Associate Degree in Public Administration.

Interest:

I am a team-player. A member of various committees at work for the past eight years and I like helping people, very friendly, provide an excellent patient care and customer service, well organized and focused. I love reading, fellowship with family, friends and co-workers.

Reference:

Available upon request.

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