Customer Service Manager

STEPHEN D. OLOFSON

*********@*****.*** ~ 612-***-****

**** ******* ****** ***** ~ Saint Louis Park, MN 55426

EXECUTIVE SUMMARY

Seasoned Credit Analyst that has over 30 years of experience in credit and

collections. I'm extremely passionate about quality, quantity client

relations and customer satisfaction. Continuously strive to improve

productivity and profitability by consistently monitoring accounts. I am

analytical, diligent and a self-directed assertive team player.

Core Competencies

Risk Analysis Collections Relationship Building

Credit Evaluation Customer Service Monitor/ Resolving Issues

Additional key skills include:

- Proven track record to make sound credit decision with a high

collection rate.

- Demonstrated abilities in meeting deadlines, managing financials and

working effectively within the organization.

- Possesses broad understanding of Dun and Bradstreet, Credit Bureau,

along with Bankruptcies, Collections, Repossession Agencies, and

Conciliation Court.

- Results oriented.

- Adaptable, resourceful, proven ability to multi-task and communicate

effectively with individual clients and corporate account

representatives.

- Creative, innovative and effective problem solver with strong customer

service coordination.

- Analytical problem solver that is able to anticipate issues and

streamline operations, to resolve concerns and improve efficiency.

- MS Outlook, Word, Excel, PowerPoint, Adobe, Wynne (account tracking

system)

PROFESSIONAL EXPERIENCE

United Rental Services (formerly known as Rental Service Corporation)

Plymouth, MN

Senior Credit Analyst 10/03 -2/15

. Responsible for a $10M portfolio while monitoring 800-1100 accounts

nationwide.

. Maintained customer credit lines on a daily basis.

. Continually recognized as the monthly top credit and collections

representative in the region.

. Made collection calls on all accounts

. Collected money owed from accounts by reducing the 120 day balance to

under 3% and the 60 day balance to under 6%.

. Monitored delinquent accounts and took appropriate action when necessary

such as filing liens and bonds.

Wells Fargo Fleet Services (Purchased 02/03 by G. E Fleet Services) Saint

Louis Park, MN

Lending Equipment Financial Specialist

02/00- 02/03

. Accountable for a $78M portfolio with 450+ accounts.

. Reduced account delinquency rate from 11.7% to under 1%.

. Managed the accounts receivable process for accounts.

. Insure that issues and disputes are resolved to the satisfaction of the

customer.

. Worked to finalize any unresolved issues and disputes with Branch

Managers.

. Acted as a liaison between attorneys or collection agencies and the

branch to coordinated legal accounts.

Republic Leasing (Purchased 02/00 by Wells Fargo Fleet Services) Saint

Louis Park, MN

Credit and Accounts Receivable Manager 03/99 - 02/00

. Contact customers and collect past due balances for assigned accounts

receivable portfolio.

. Assisted in the negotiations of payment arrangements and plans for

delinquent accounts.

. Tracked and updated customer accounts to ensure payments were processed

on a daily basis.

. Reviewed and resolved customer billing issues or disputes.

. Acted as a facilitator for the attorneys and collection agencies on legal

accounts.

Walser Leasing, Inc Hopkins, MN

Credit Manager 03/92 - 02/99

. Analyzed credit information to determine risk in extending credit

. Maximized sales opportunities while keeping losses low

. Made collection calls on all accounts, reviewed delinquent accounts,

taking appropriate action as needed

. Processed and applied incoming checks on a daily basis

. Worked closely with attorneys and collection agencies to prepare legal

accounts.

United Portfolio, Inc Saint Paul,

MN

Portfolio Liquidation Manager 05/91 -

03/92

. Liquidated bad-debt accounts sent out for collection by other companies

National Car Rental Edina, MN

Account Representative, Collection Specialist, Credit Representative,

09/75 - 03/91

and Account Receivable Representative

. Made collection calls on all accounts, reviewed delinquent accounts,

taking appropriate action as needed

. Reconciled customers' accounts

. Analyzed credit information to determine the overall risk of extending

contracts with customers.

. Compiled monthly credit reports

. Maximized sales opportunities while keeping losses low

. Processed and applied incoming checks on a daily basis to keep accounts

current.

. Provided project support to Credit Representatives.

. Leveraged customer service support by assisting customers' questions and

concerns.

EDUCATION

Ongoing- Attended various seminars on credit, collections and self-

improvement

Minneapolis Business College

Normandale Community College

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