Customer Service Manager

Tazmisha Kopic

*** ****** ****** *** *****, Wallington, NJ 07057

201-***-**** *.*****@*******.***

Dependable, patient and organized individual with strong leadership and

communication skills. Highly motivated and positive attitude ensured

success in various administrative roles and projects: creating new office

procedures, filing systems and mentoring staff.

Professional Experience

H&R Block, Clifton, NJ (2011)

Client Services Professional

. Managed all phone inquiries, scheduling appointments, responding to

questions.

. Handled accounts receivable and followed up on outstanding invoices.

. Processed financial accounts for daily revenue and deposits to be

posted.

. Organized and executed weekly marketing and advertising plans.

Private Duty / Personal Care Aide (2009 - 2011)

. Assisted with bedside and personal care, including ambulation and

personal hygiene.

. Performed housekeeping duties: cooking, cleaning, washing clothes and

dishes, changing bed linens, ironing and running errands.

St. Mary's Hospital, Passaic, NJ (2004 - 2006)

Patient Access Clerk

. Interviewed patients for insurance coverage, medical history and

diagnosis for claims.

. Created medical charts for intake process.

. Updated patient data with intake symptoms, doctor's diagnosis and care

plan.

Private Duty / Personal Care Aide (2003 - 2004)

. Monitored food intake and physical activity.

. Maintained records of patient care, condition, progress or problems

and reported observations to supervisor or case manager.

. Administered medications; assisted with cleaning surgery site and

wound dressing.

Daughters of Miriam, Clifton, NJ (2002 - 2003)

Administrative Assistant

. Assisted transporting client; supervised client for absent staff

members.

. Prepared client meals.

. Created daily attendance log and tracked clients' attendance.

Family Painting and Power Washing, Clifton, NJ (2001 - 2004)

Office Manager

. Scheduled appointments; followed up to ensure customer satisfaction.

. Maintained customer records; updated bookkeeping system for accurate

invoicing.

. Reviewed applications for new contracts and projects.

Education

Customer Service Certification, International Business Training Association

Microsoft Word Certification, Greater Paterson Opportunity Improvement

Center

General Studies Diploma, Silk City High School, Paterson, NJ

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