Customer Service Sales
Resume:
Kylie Dietz
Moon Twp, Pennsylvania 15108
**********@*****.***
Professional Summary
Dynamic, highly motivated professional with over 5 years of experience in customer service and advocacy,
as well as project management, operations, and sales. I have a proven track record of enhancing the
customer experience and improving retention through knowledge, patience, and understanding. I also
have a strong portfolio of call center operations and customer satisfaction.
WORK EXPERIENCE
ARL Transport - Safety Service Specialist April 2014 - Present
Assist customers in the application process of becoming an IBE business entity
Managing terminals of hundreds of trucks and owner operators
● Multi-task in a fast paced environment and thrives under pressure of deadlines.
● W ell versed in Microsoft Office programs such as Excel, Office, Word and Outlook
Best Buy - Customer Service Agent Sept 2013 - June 2014
Daily duties include all operations of the store, in depth training on how to manage daily cash
flows, sales and inventory.
Through aggressive sales and marketing, exceeded monthly revenues, expanded customer base,
increased market penetration, and established a track record of strong customer service.
Elevated customer retention by showing guest an excellent experience where the repeat shopper
was a byproduct of customer service skills.
June 2012 – Mar 2013
Coventry HealthCare - Enrollment Processor
Identify, review and resolve complex application issues including errors and disputes involving
heavy research to correct.
Resolve service problems by clarif ying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
May serve as consultant and resource to internal d epartments with recruitment training and new
applicant enrollment process training via information sessions, committees, and professional
development opportunities.
Dec 2010 – June 2012
Med-Fast Pharmacy - Customer Service Representative
Managed customer database of over 2,000 clients, maintain positive customer relations with
patients, advocates, pharmacists and doctors
● Minimum of 100 outgoing and 35 incoming calls daily, opens customer accounts by recording
account information
● Contacting Doctor Offices and insurance companies for prescriptions and insurance information.
EDUCATION
Ohio Valley College of Technology
Completed 1.5 years of coursework- Dental Assisting, Sept 2009 - Aug 2010
Oak Glen High School Graduation 2009 with 3.0 GPA
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