Customer Service Medical

Lisa A. Jordan

C: ***/***/**** E: *************@*****.***

PROFESSIAONAL PROFILE

Multi – skilled, dependable professional, offering 10 plus years of experience and commitment to high levels of

office management. Committed and highly adaptable individual willing to assist when and where needed.

Strong planner and problem solver who readily adapts to change, works independently and exceeds

expectations. Current ability to juggle multiple priorities and meet tight deadlines without compromising

quality. Desire a challenging opportunity to significantly contribute to a company's efficiency, organization,

growth, and profitability.

KEY SKILLS

Inventory Control HIPAA Regulations Customer Service

Cash-Handling Accuracy Flexibility & Adaptability Time Management

POS Systems Goal Driven Quick Learner

Confidential Records Management Detail Oriented Problem Solving

ADDITIONAL SKILLS

Judgment/decision-making - able to make sound decisions based on information gathered and

analyzed. Consider all pertinent facts and alternatives before deciding on the most appropriate action

Teamwork /interpersonal - able to interact with people effectively. Able and willing to share and

receive information. Cooperate within the group and across groups. Support group decisions

TECHNICAL PROFICIENCY

PC and Macintosh Platforms Microsoft Office Suite RefTrak Software

CWS(Child Welfare System) Alaco HealthPro

EXPERIENCE

03/02 – 01/14 – Clerk lll – West Oakland Health Center – Oakland, CA

Perform clerical tasks necessary for receiving patients for scheduling, documenting patient’s visits, for

recording & obtaining fees charged

Answering public inquiries regarding basic health center policies

Perform registration, patient’s visit and billing collecting fees

Provide record of answering telephone, giving relevant information to callers & routing c alls to

appropriate individual

Maintaining a working knowledge of all company policies and procedures

To assist licensed practioners and doctors in patient assessments, care and treatments: blood pressure,

temperature, height, weight and other health status

Maintaining patient care units and medical/nursing care units and instruments

Help maintain inventory of central supply area and creating forms for efficient work

Work in Medical Records department, filing and faxing records to others facilities, scanning charts and

other documents

01/01 – 01/02 – Team Coordinator – Health Homecare & Hospice – San Leandro, CA

Answer phones and take messages

Set up files for new patients, employees and into the computer

Print as required off computer

Check for Medical, Blue Cross and Alameda Alliance eligibility

Demonstrate problem solving

EDUCATION

A.A. Degree – Social Services – Merritt College – Oakland, CA

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