Customer Service Assistant

ISAAC O AMADASUN

***** ********** ****** #**, ****, FL 33559 H: 813-***-**** C: 813-***-**** **************@*****.***

Background, Objective

I am a proactive and ambitious individual with an insatiable appetite for learning, aspiring to develop a career in a

progressive organization and environment that fosters potential in the course of achieving organizational objectives and

goals. I'm able to anticipate and analyze problems, find solutions and implement them. I am a team player and leader with

strong abilities to overcome challenges.

Skills

Good working knowledge of Microsoft Office (Word, Outlook, Excel, Power Point and Vast in the Use of Internet

applications).

I am able to act on initiative, identify opportunities and work proactively in putting forward ideas and finding

solutions.

I am able to adapt successfully to changing situations & environments and manage time effectively, by prioritizing

tasks and the ability to work to deadlines.

I am able to organize and plan activities and carry them through effectively.

I have Developed Teamwork by working confidently and amicably within a group, at work with fellow employees and

team members, and at school for group assignments, group activities and group presentations.

Education

Masters of Arts: Human Resource Management 2011

University Of Wolverhampton Wolverhampton, United Kingdom

Bachelor of Arts: International Studies 2008

Ambrose Alli University Ekpoma, Edo, Nigeria

Experience

Senior Support Worker 01/2013 to 02/2014

Cambian Group, Sedgeley House Mental Health Rehabilitation Wolverhampton, England

Answered phone calls and inquiries concerning available programs and services.

Made home visits as requested, and provide community education and support programs.

Maintained strict confidentiality guidelines regarding all clients' conversations.

Observed and documented patient status and reported patient complaints to the Nurse In - Charge or manager.

Prepared patient rooms prior to their arrival.

Assisted Patients with adequate nutrition and fluid intake.

Cleaned and organized patients' living quarters.

Facilitated games and other activities to engage clients.

Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily

inputs and outputs.

Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.

Documented resident records on daily flow sheets.

Assisted with ADLs documentation.

Organized special events and feast including developing specific therapeutic program for clients.

Coordinate other support workers, and monitor shift rota.

Tracked client movement on and off the unit by documenting times and destinations of clients.

Quickly responded to crisis situations when severe mental health and behavioral issues arose.

Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.

Production/Machine Operator 06/2010 to 07/2012

Wrap Film System Telford, England

Read job orders to determine the type of work to be done, the quantities to be produced, and the materials needed.

Trained new employees in machine set-up and operation.

Set machine stops or guides to specified lengths as indicated by scales, rules, or templates.

Adjusted machine feed and speed if machine malfunctioned and changed equipment over to new product.

Helped achieve company goals by supporting production workers and team members.

Inspected finished products for quality and adherence to customer specifications.

Planned and laid out work to meet production and schedule requirements.

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Monitored machine operation, and make adjustments as necessary to ensure proper operation.

Trained and successfully operated Rotamac manual and automatic machines in producing aluminum foil and

cling film.

Exceeded production target by 15% for the first quarter of 2012.

Increased productivity through effective time management by consciously working hard to reduce downtime.

Drafted and maintained a faster timescale for all jobs.

Training HR Assistant 08/2011 to 02/2012

Caving Careers Birmingham, England

Processed and review employment applications to evaluate qualifications or eligibility of applicants, Inform job

applicants of their acceptance or rejection of employment.

Arranged for advertising or posting of job vacancies, and notify eligible workers of position availability.

Selected applicants meeting specified job requirements and refer them to hiring personnel.

Created and modified job descriptions within all departments.

Operated office machines such as high speed business photocopiers, reader/scanners, addressing machines,

stencil-cutting machines, microfilm reader/printers, folding and inserting, bursting, and binder machines.

Customer Service Assistant 06/2008 to 12/2009

Multi Agencies LTD Warri, Nigeria

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific

destinations.

Provide information about establishment such as location of departments or offices, employees within the

organization, or services provided.

Set up and adjust machines, regulating factors such as speed, ink flow, focus, and number of copies.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Prevented store losses using awareness, attention to detail and integrity.

Worked as a team member performing cashier duties.

Promptly responded to general inquiries from customers, staff, and clients via phone call, mail, e-mail and fax.

Awards And Responsibilities

Student mentor at the University of Wolverhampton, August 2010 -May 2011

Course Representative (AAU ISD 2002 Class) September 2005 to March 2007

Deans Prize for Best Student Project and Dissertation 2008

Member, Student Union House of Parliament AAU. Ekpoma 2006

Affiliations

Chartered Institute of Personnel and Development (CIPD) Associate Member January 2012

Contact this candidate