Design Development
Resume:
JOHN HEGENER
773-***-**** (cell) 773-***-**** (home) *******@*****.***
P O I N T S O F N O T E
. 14 years comprehensive experience in the user experience, user
interface and design field
. Seasoned experience leading projects and designing sites and
applications
. Extensive online agency and traditional agency experience
. Extensive Fortune 500 client experience
. Solid experience leading focus groups and usability testing exercises
. Vision and skills that push interactive design beyond traditional web
design
. Proven ability to prioritize and multi-task by managing the project
plan, team members and workload
. Seasoned experience conducting research, generating audience insights,
creating customer experiences, detailing design and documentation
. Strong experience with Axure Pro, MS Visio, Balsamiq, Omnigraffle and
HotGloo
. Strong experience with open source CMS such as Wordpress and Joomla
. Quick thinker, able to develop concepts and carry out solutions
quickly
. Demonstrated the ability to estimate work/level of effort thus
reducing dollars spent and hours worked
. Strong competency in visual and information design, as well as way-
finding and navigation
. Knowledge of emerging technologies for software applications, web and
hand-held devices in different platforms
T E C H N I C A L S K I L L S
Operating Systems: Windows: All Operating Systems, Mac: All Operating
Systems
Programming Languages: HTML, JavaScript, CSS, ASP, JSP, DHTML
Software Applications: Adobe Photoshop, Adobe Illustrator, Adobe
Dreamweaver, Adobe Fireworks, Microsoft Visio, Axure Pro 7.0, Microsoft
PowerPoint, Microsoft Project, iRise, Balsamiq, Omnigraffle, HotGloo
C E R T I F I C A T I O N S:
. Adobe Systems Certified, Adobe Photoshop
. Adobe Systems Certified, Adobe Illustrator
. Adobe Dreamweaver Certified
. Microsoft Certification, Visio 2010
E D U C A T I O N:
Bachelor of Arts, International Academy of Merchandising and Design,
Chicago
Southern Illinois University, 1.5 years
W O R K E X P E R I E N C E
Role: Freelance Senior User Experience Architect, Critical Mass
December 2014 - April 2015
Client(s): AT&T U-verse
. Served as architect and team lead at every phase of client
engagements. Including: business development, analysis and
requirements gathering, user research, design and prototyping,
development support, and testing
. Produced critical design documents to inform the development process
. Created key design concept pieces that were critical to securing new
business
. Delivered robust and creative designs that met or exceeded
expectations of demanding clients
Role: Freelance Senior User Experience Architect, Havas Worldwide
May 2014 - December 2014
Client(s): RJ Reynolds Camel Brand
. Served as architect and team lead at every phase of client
engagements. Including: business development, analysis and
requirements gathering, user research, design and prototyping,
development support, and testing
. Responsible for creating a significant Landscape analysis document
. Responsible for content auditing the entire Camel.com web experience
. Created the heuristic evaluation document for the project
. Produced critical design documents to inform the development process
. Created key design concept pieces that were critical to securing new
business
. Delivered robust and creative designs that met or exceeded
expectations of demanding clients
Role: Off Hours/Weekend Freelance Senior User Experience Architect,
Critical Mass
May 2014 - November 2014
Client(s): AT&T U-verse
. Served as architect and team lead at every phase of client
engagements. Including: business development, analysis and
requirements gathering, user research, design and prototyping,
development support, and testing
. Produced critical design documents to inform the development process
. Created key design concept pieces that were critical to securing new
business
. Delivered robust and creative designs that met or exceeded
expectations of demanding clients
Role: Freelance Senior User Experience Architect, Havas Discovery
October 2013 - May 2014
Client(s): Dish Network, Sonic and CitiBank.
. Served as architect and team lead at every phase of client
engagements. Including: business development, analysis and
requirements gathering, user research, design and prototyping,
development support, and testing
. Championed the adaptation of User Centered Design philosophies at
major strategic clients
. Developed innovative UX project management strategies
. Produced critical design documents to inform the development process
. Created key design concept pieces that were critical to securing new
business
. Delivered robust and creative designs that met or exceeded
expectations of demanding clients
Role: Senior User Experience Architect, Fusion92
May 2012 - September 2013
Client(s): H & R Block, AT&T, Buddig Brands, CrunchMaster, Country
Financial, American Red Cross
. Responsible for driving user experience improvements
. Introduced and implemented a user centered design process
. Developed user interface design standards and patterns
. Created and directed production of interaction design and information
architecture deliverables including wireframes, site maps and page
flow documentation
Role: User Experience Architect, Freelance, LiquidThread
March 2012 - May 2012
Client(s): Jim Beam, Skinnygirl, Hornitos Tequila, Sauza Tequila, Tres
Generaciones Tequila
. Develop high-level IA strategy and concepts
. Design and create wireframes and prototypes with Axure
. Develop detailed IA documentation including user scenarios, use cases,
content audits, functional flowcharts, sitemaps, wireframes and
functional specification documents
Role: User Experience Architect, Freelance, Ryan Partnership
October 2011 - February 2012
Client(s): William Wrigley and Company featuring the brands: Extra Gum,
Orbit Gum, LifeSavers, Starburst. Bel Brands USA featuring the brands:
Merkt's, Kaukauna, WisPride and Laughing Cow. Starbucks.
. Develop high-level IA strategy and concepts
. Design and create wireframes and prototypes with Axure
. Develop detailed IA documentation including user scenarios, use cases,
content audits, functional flowcharts, sitemaps, wireframes and
functional specification documents
. Present and defend IA strategies to clients with clear and concise
reasoning and support
. Conduct and facilitate usability testing sessions
. Create functional and technical specification documentation
Role: Lead UX Consultant- Grainger
April 2011 - October 2011
. Responsible for the user experience of Grainger.com, Grainger ePRO and
Grainger GPS.
. Design and create wireframes and prototypes with Axure
. Established user experience program and standards
. Helped transition internal team to an Agile development process
. Introduced and implemented a user centered design process
incorporating both quantitative and qualitative research including
usability testing, A/B testing, user surveys and site analytics
. Created information architecture deliverables such as sitemaps,
wireframes, process flow diagrams, experience models and page flow
diagrams.
. Act as an evangelist for the User Experience discipline throughout the
company, both within the technology organization and with our business
sponsors and stakeholders
Role: Managing Consultant- Midwest Region, User Experience for The Revere
Group
June 2010 - April 2011
Client(s): Charter Communications, ThedaCare, Alaska Communications,
MikiHouse USA
. Ensure consistent, high-quality design and front-end implementation
deliverables across business-critical internal transactional
applications
. Design and create wireframes and prototypes with Axure
. Manage project plans, budget and resource allocations across projects
. Define and implement a standardized User Experience design process and
set of deliverables
. Develop user research and usability testing plans, conduct research
and testing sessions, and document results and recommendations
. Curate a centralized online library of design patterns, standards and
implementation examples for our application design and development
teams
. Act as an evangelist for the User Experience discipline throughout the
company, both within the technology organization and with our business
sponsors and stakeholders
Role: Senior Experience Planner (Information Architect) / Contract for
United Airlines
July 2009 - June 2010
. Senior member of user experience team, including interaction designers
and user experience researchers
. Responsible for driving user experience improvements for United.com
. Introduced and implemented a user centered design process
incorporating both quantitative and qualitative user experience
research, including usability testing, A/B testing, site analytics and
user surveys
. Developed user interface design standards and patterns; created and
directed production of interaction design and information architecture
deliverables including wireframes, site maps and page flow
documentation
Role: Senior Experience Planner (Information Architect) / Contract for
Lexis-Nexis
May 2009 - July 2009
. Develop high-level IA strategy and concepts
. Develop detailed IA documentation including user scenarios, use cases,
content audits, functional flowcharts, sitemaps, wireframes and
functional specification documents
. Present and defend IA strategies to clients with clear and concise
reasoning and support
. Conduct and facilitate usability testing sessions
. Create functional and technical specification documentation
Role: Senior Experience Planner (Information Architect) / Contract for VSA
Partners
April 2009 - May 2009
Client(s): Procter & Gamble (P & G) corporate website redesign.
. Develop high-level IA strategy and concepts
. Develop detailed IA documentation including user scenarios, use cases,
content audits, functional flowcharts, sitemaps, wireframes and
functional specification documents
. Present and defend IA strategies to clients with clear and concise
reasoning and support
Role: Senior Experience Planner (Information Architect) / Contract for
Cramer-Krasselt
January 2009 - April 2009
Client(s): Porsche, AirTran, Levitra, Direct General Insurance, Corona,
Sealy
. Modeling behavior and process/task flows
. Creating persona/scenarios/storyboards
. Creating cross-channel marketing plans
. Interaction with Client, Design, and Production teams to complete
projects successfully
. Develop high-level IA strategy and concepts
. Develop detailed IA documentation including user scenarios, use cases,
content audits, functional flowcharts, sitemaps, wireframes and
functional specification documents
. Present and defend IA strategies to clients with clear and concise
reasoning and support
Role: Senior Experience Planner (Information Architect) / Contract for
Ogilvy & Mather
October 2007 - December 2008
Client(s): Allstate, American Express, CDW, Unilever (Suave Brand),
Facebook.com, Chicago 2016 (2016 Olympics), John Deere, Kaplan College, BP,
Chicago Board of Options Exchange, Oscar Mayer (Deli Creations brand) John
Deere
. User discovery and needs analysis
. Content organization and management
. Navigation design, information hierarchy, and taxonomy
. Prototyping and user testing
. Interaction with Client, Design, and Production teams to complete
projects successfully
. Develop high-level IA strategy and concepts
Contact this candidate