Management Maintenance

CURRICULLUM VITAE

KAREN LESLIE ACKERMAN

PERSONAL DETAILS

SURNAME ACKERMAN

FIRST NAME S KAREN LESLIE

DATE OF BIRTH 26/03/1969

GENDER FEMALE

POSTAL ADRESS P.O.Box 1090

WHITE RIVER

1240

MARITAL STATUS SINGLE

NATIONALITY SOUTH AFRICAN

HEALTH GOOD

DRIVERS LICENCE CODE 08

HOME LANGUAGE ENGLISH

EDUCATION AND TRAINING

SCHOOL NAME CRADOCK HIGH SCHOOL

HIGHEST STANDARD PASSED MATRIC

YEAR 1987

SUBJECTS

ENGLISH,AFRIKAANS,MATHEMATICS

BIOLOGY, HISTORY, ACCOUNTING

POST SCHOOL

INSTITUTION AMERICAN

HOTEL AND MOTEL

ASSOCIATION

QUALIFICATION HOUSEKEEPING

MANAGEMENT

CERTIFICATE

YEAR COMPLETED 2000

SUBJECTS

HOUSEKEEPING MANAGEMENT

INSTITUTION PRESTIGE

CLEANING SERVICES

QUALIFICATION CERTIFICATE IN

CLEANING

MANAGEMENT

YEAR COMPLETED 2002

SUBJECTS FLOOR

CARE, CARPET CARE,

CLEANIING MATERIALS,

GENERAL OFFICE, SPECIALITY

CLEANING, TRAINING &

MOTIVATION

ACCOUNT MANAGEMENT

COMPANY POLICIES AND

PROCEDURES.

POST SCHOOL

INSTITUTION MECURI INTERNATIONAL

QUALIFICATION DEVELOPMENT CENTRE

YEAR COMPLETION 2008

SUBJECTS MANAGEMENT

INSTITUTION PRESTIGE

CLEANING SERVICES

QUALIFICATION MANAGEMENT DEVELOPMENT

PROGRAMME

YEAR COMPLETED 2010

SUBJECTS ADMINISTRATION, SELF

DISCOVERY

INTERPERSONAL "ONE BY ONE"

INTERPERSONAL "ONE TO TEAM"

LEADERSHIP

ACHIEVEMENTS EMPLOYEE OF THE YEAR 2002

TARGETS MET AWARD 2007

TEAMBUILDER AWARD 2009

SITUATIONAL LEADERSHIP AWARD 2010

RESULTS ORIENTATED AWARD 2012

WORLD CUP DISTINGUISHED SERVICE 2010

EMPLOYMENT HISTORY

COMPANY PRESTIGE

CLEANING SERVICES

PERIOD EMPLOYMENT 1999 TO CURRENT

POSITION OPERATIONS MANAGER

DUTIES:

1.CLIENT SATISFACTION

* Client calling program.

* Develop relationship with client contact person.

* Manage clients needs.

* Follow up on inspection report.

* Attention to details.

* Start up of new contracts.

* Establish cleaning plan for each building.

* Follow up on complaints maintenance.

* Feedback to client on complaints

2. PROFITABILITY

* Control of direct expenses.

* Control of headcounts, temporary staff, overtime and leave pay.

3. SALES REVENUE

* New contract leads.

* Non contractual revenue.

* Up selling on existing contracts.

* Retention of contracts.

4. HUMAN RESOURCE

* Recruitment

* Industrial relations.

* Manpower development.

* Communication with staff.

* Performance evaluation.

* Payroll distribution.

* Payroll queries.

* Management of night managers, contract managers, area supervisors,

drivers and cleaners.

* Adhere to company policy and procedure.

5. DEBTORS

* Invoice delivery.

* Debtors collection.

* Resolve queries.

6. EQUIPMENT

* Availability of equipment.

* Equipment conditions and safety.

7. IMAGE

* Uniforms and dress code.

* Condition of vehicle.

* Appearance of equipment and storeroom.

8. INNOVATION

* New ideas and methods.

* Productivity

9. ISO 9001

* Implementation and maintenance of the ISO 9001 quality system.

PORFOLIO OF HOTELS

Protea Kruger Gate

Sanbonani Resort

Burchells Bush Lodge

Kruger Park Lodge

Lone Creek River Lodge

Mercure Hotel

Karula Hotel

White River Lodge

Protea Hotel Nelspruit

Stay Easy Emnotweni

Emnotweni Sun Hotel

Pestana Kruger Lodge

Leopard Creek Golf Estate

EMPLOYMENT HISTORY

COMPANY PROTEA HOTEL HAZYVIEW

PERIOD OF EMPLOYMENT SEPT 1997 TO SEPT 1999

POSITION RESERVATIONS

DUTIES

RESPONSIBLE FOR ALL GROUP AND

FIT BOOKINGS / COMPUTER

PROGRAMME - LANDMARK

REASONS FOR LEAVING TO MOVE NEARER HOME

EMPLOYMENT HISTORY

COMPANY INYATI GAME

LODGE

PERIOD EMPLOYMENT AUGUST 1995 TO AUGUST 1997

POSITION RECEPTION / HOUSEKEEPING

DUTIES:

* Welcoming guest.

* Checking guest in and out.

* General administration work.

* Account preparartions.

* Allocation of rangers.

* Radio communications.

* Checking guest rooms are of high cleaning standard.

* Controlling of Linen.

* Staff allocations.

* Inventory checks.

* Stock take of linen and curio shop.

* Hosting Boma dinners

REASON FOR LEAVING TO ACCOMPANY MY FIANCE

COMPANY TRAVELLED

TO USA AND EUROPE

PERIOD OF EMPLOYMENT APRIL 1994 TO JULY 1995

POSITION VARIOUS

- WORKED IN

RESTAURANTS / HOTELS

SKI RESORTS

REASON FOR LEAVING VISA EXPIRED

COMPANY MOUNT GRACE

COUNTRY HOUSE

PERIOD OF EMPLOYMENT APRIL 1992 TO MARCH 1994

POSITION

RESERVATIONS / CONFERENCE

CO - ORDINATOR

DUTIES

* Fit bookings

* Music festival bookings

* Liasing with bride and groom on their weddings.

* Liasing with conference clients with regards to their conferences.

REASON FOR LEAVING TO TRAVEL ABROAD

COMPANY SABIE

RIVER SUN

PERIOD OF EMPLOYMENT JAN 1988 TO MARCH 1992

POSITION

RECEPTION, RESERVATIONS

* Welcoming of guests.

* Check guests in and out.

* General Administration.

* Balance shift.

* Night audit.

* Handling guest complaints.

* Laising with housekeeping and maintenance.

* Bookings for fit groups and conferences.

* Reservations confirmations.

* Liasing with a central reservation office.

* Payroll queries.

* Management of night managers, contract managers, area supervisors,

drivers and cleaners.

* Adhere to company policy and procedure.

REASON FOR LEAVING TO FURTHER MY CAREER

REFERENCES

KIM GREEN 082-***-****

LINDA NICHOLS 073-*******

MEIRING VAN DER MERWE 082-***-****

ALAN WICKS 082*******

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