Customer Service Assistant
Resume:
DAWN THEIS
Menomonee Falls, WI *****
******@**.**.***
Accurate, organized and responsible accounting professional with
diversified experience in manufacturing and retail industries. Effective
in acquiring information from both internal and external customers and
clients.
Accounting: ? Prepared client federal and state tax returns
? Maintained records of daily orders for department
? Investigated and processed credit fraud
? Accounts Receivable - lockbox, wires, adjustments,
research
? Accounts Payable
? Backup assistant - balancing daily cash flow and
investment spreadsheets
Computer
Programs: ? Windows, Office XP & MS 2007 - Word, Excel, and PowerPoint
? AS400, MAS90/200, Oracle, Citrix, Cost Point,
Timberline, Rumba, Millennium,
QuickBooks, SAP, People Soft, COMS, RHMS and company
intranet RAMS (Risk
Analysis and Management System).
Skills:
. Handled interviewing client and consultation, for taxes
. Dealt with customer's concerns - complaints
. Facilitated contacts with banks, police, and Credit regional Offices
. Managed special projects for two managers
. Customer Service - Returns Adjuster, Detail Assistant and Management
Correspondence Assistant
. Data Entry - entered customers mail-in orders, reorders
Work History:
Accountemps, Milwaukee and Waukesha Offices
April 2010 - February 2014
Rock-Tenn, QA Coordinator/Customer Issues Coordinator
. Maintain MSDS binders (Material Safety Data Sheets) and Certification
of Analysis data sheets for company customers and plant.
. Authorized to manage and produce confidential reports for the
corporate office which include: piece report, national food account,
labor hours report, general manager's report, RAMS and end of month
analysis report.
. Organized and maintain Quality and Safety share drive.
. Attended Webinar training for new Waste Training System.
. In charge of data input, reports and entering data into the data
warehouse system.
. Trained Management Personal in the Customer Issues System - assisted
Customer Service Personal in problem resolution
. Quality Kaizen - is a Japanese term for a gradual approach for higher
standards in quality enhancement and waste reduction, through small
but continual improvements involving everyone from the chief executive
to the lowest level workers
. Kiwi-2 cash (Rock-Tenn Co. program only)
o ESP
o Front End
o Shipping - Farm-out billing
. Accounts Payables - review bills, prepared daily vouchers, coding,
operating reports, month end accruals and special projects for
accounting manager May 2009 -
December 2012
Accountemps,
May 2005 - April 2010
. Account Manager - applied checks, c.o.d, credit card payments and
credits and canceled invoices.
. Accounts Payables - reviewed accounts receivables and compared to
client's payables billing cycle then prepped for billing
. Office Administration, A/R and A/P, Payroll, Invoicing/Billing and
Bank reconciliation
. Credit Analyst - account reconciliations, write-offs, credits
. Accounts Payables - prepared and posting invoices
. New and Post Job Submittals and Billing Invoices
. Accounts Receivable Specialist - issued debits and credits, processed
lockbox, and research
. Administrative Assistant to CEO of the Kidney Foundation/Excel Project
and charts
. Tax Preparer
. Collections - business to business
. Payroll/HR Assistant - verified and entered time and attendance,
vacations and sick days
Wacker Corporation August
2000 - December 2002
Accounts Receivable Assistant
. Preformed daily lockbox, suspect report, adjustments, cash
applications, wire transfers, UCC Filing, and verified and wrote up
month end write-offs
. Researched for misapplied money and/or missing payments
. Credit references
. Communicated with regional sales offices or internal personnel to
resolve customer issues
. Researched and collaboration with Finance Manager and the Credit
Analyst Managers on multi-million dollar accounts
. Backup assistant - balancing daily cash flow and investment
spreadsheets
Education:
Mount Mary College
June, 1996 - May
2004
BA degree - Business Administration; example of courses studied are
Financial and Managerial Accounting, Principles of Finance, Managerial
Finance, Principles of Management, and Strategic Management
Tutoring in Microeconomics
Waukesha County Technical College
Account Clerk Certificate
Honors: Outstanding Academic Achievement Award and Dean's List
Tutoring Basic Account
Additional Experience:
. Teaching foreign student in English
February 2008 - December 2008
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