Customer Service Assistant

DAWN THEIS

Menomonee Falls, WI *****

262-***-****

acoupq@r.postjobfree.com

Accurate, organized and responsible accounting professional with

diversified experience in manufacturing and retail industries. Effective

in acquiring information from both internal and external customers and

clients.

Accounting: ? Prepared client federal and state tax returns

? Maintained records of daily orders for department

? Investigated and processed credit fraud

? Accounts Receivable - lockbox, wires, adjustments,

research

? Accounts Payable

? Backup assistant - balancing daily cash flow and

investment spreadsheets

Computer

Programs: ? Windows, Office XP & MS 2007 - Word, Excel, and PowerPoint

? AS400, MAS90/200, Oracle, Citrix, Cost Point,

Timberline, Rumba, Millennium,

QuickBooks, SAP, People Soft, COMS, RHMS and company

intranet RAMS (Risk

Analysis and Management System).

Skills:

. Handled interviewing client and consultation, for taxes

. Dealt with customer's concerns - complaints

. Facilitated contacts with banks, police, and Credit regional Offices

. Managed special projects for two managers

. Customer Service - Returns Adjuster, Detail Assistant and Management

Correspondence Assistant

. Data Entry - entered customers mail-in orders, reorders

Work History:

Accountemps, Milwaukee and Waukesha Offices

April 2010 - February 2014

Rock-Tenn, QA Coordinator/Customer Issues Coordinator

. Maintain MSDS binders (Material Safety Data Sheets) and Certification

of Analysis data sheets for company customers and plant.

. Authorized to manage and produce confidential reports for the

corporate office which include: piece report, national food account,

labor hours report, general manager's report, RAMS and end of month

analysis report.

. Organized and maintain Quality and Safety share drive.

. Attended Webinar training for new Waste Training System.

. In charge of data input, reports and entering data into the data

warehouse system.

. Trained Management Personal in the Customer Issues System - assisted

Customer Service Personal in problem resolution

. Quality Kaizen - is a Japanese term for a gradual approach for higher

standards in quality enhancement and waste reduction, through small

but continual improvements involving everyone from the chief executive

to the lowest level workers

. Kiwi-2 cash (Rock-Tenn Co. program only)

o ESP

o Front End

o Shipping - Farm-out billing

. Accounts Payables - review bills, prepared daily vouchers, coding,

operating reports, month end accruals and special projects for

accounting manager May 2009 -

December 2012

Accountemps,

May 2005 - April 2010

. Account Manager - applied checks, c.o.d, credit card payments and

credits and canceled invoices.

. Accounts Payables - reviewed accounts receivables and compared to

client's payables billing cycle then prepped for billing

. Office Administration, A/R and A/P, Payroll, Invoicing/Billing and

Bank reconciliation

. Credit Analyst - account reconciliations, write-offs, credits

. Accounts Payables - prepared and posting invoices

. New and Post Job Submittals and Billing Invoices

. Accounts Receivable Specialist - issued debits and credits, processed

lockbox, and research

. Administrative Assistant to CEO of the Kidney Foundation/Excel Project

and charts

. Tax Preparer

. Collections - business to business

. Payroll/HR Assistant - verified and entered time and attendance,

vacations and sick days

Wacker Corporation August

2000 - December 2002

Accounts Receivable Assistant

. Preformed daily lockbox, suspect report, adjustments, cash

applications, wire transfers, UCC Filing, and verified and wrote up

month end write-offs

. Researched for misapplied money and/or missing payments

. Credit references

. Communicated with regional sales offices or internal personnel to

resolve customer issues

. Researched and collaboration with Finance Manager and the Credit

Analyst Managers on multi-million dollar accounts

. Backup assistant - balancing daily cash flow and investment

spreadsheets

Education:

Mount Mary College

June, 1996 - May

2004

BA degree - Business Administration; example of courses studied are

Financial and Managerial Accounting, Principles of Finance, Managerial

Finance, Principles of Management, and Strategic Management

Tutoring in Microeconomics

Waukesha County Technical College

Account Clerk Certificate

Honors: Outstanding Academic Achievement Award and Dean's List

Tutoring Basic Account

Additional Experience:

. Teaching foreign student in English

February 2008 - December 2008

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