Administrative/Executive Assistant
Resume:
Anna D. Nguyen
**** ******** **** *******, ********** 94591
Phone: 707-***-**** E-mail: *****.******@*****.***
Career Objective
To obtain a position that will enable me to share my strong organizational skills, educational and
professional background and enables me to make a positive contribution to the organization.
Professional Skills Summary
• POS Plus System • Medical Office Procedures
• Knowledgeable in HIPPA / OSHA / CFR 42
TPS12: Tax Preparation System
Part 2
COMPASS (CRM) / PeopleSoft
• Knowledgeable in Basic Medical
Excellent 10-Key / WPM: 40
Terminology
Multiple-Line Telephone System
• Proficient in Microsoft Office: Word, Excel,
Appointment Manager System
Power Point, & Outlook
Filing, Organization, & Recordkeeping
• Knowledgeable in Office Equipment: Fax,
Customer Service / Communication Skills
Computer, SkyDrive, etc.
• Bookkeeping / Billing / Quicken
• Office Administrative Procedures
Work Experiences
ARCHWAY RECOVERY SERVICES, INC.
PROGRAM ADMINISTRATOR / COUNSELOR June 2014 – January 2015
• Supervise day-to-day operation and management of the program and staff.
• Assist, initiate and implement agency expansions.
• Assist the Executive Director in policies, procedures and program development.
• Prepare program and staff schedules.
• Responsible for personnel and human resource duties and facilitate staff trainings.
• Maintain currency of business and program licensing and compliance with health and safety regulations.
• Maintain all agency insurance policies.
• Perform one-on-one sessions, prepare treatment plans, ensure client’s needs are met and facilitate groups.
SPECIAL PROJECTS COORDINATOR / QUALITY CONTROL MANAGER July 2013 – June 2014
• Assisting with outreach, networking and marketing efforts.
• Supporting with the creation and organization of fund raising projects.
• Teach life skills classes on communication, teamwork and gratitude.
• Maintaining records, review files and implement strategies for administrative efficiency.
• Assist in payroll, handle billing and preform other varies administrative duties.
H&R BLOCK January 2013 –
January 2014
FIRST YEAR TAX PROFESSIONAL / CLIENT SERVICE PROFESSIONAL
• Manage client flow in the tax office. Responsible for welcoming clients, identifying and addressing
clients’ needs and maintaining a pleasant and professional atmosphere.
• Use H&R Block systems to schedule and confirm appointments, check in clients and match clients to the
optimal Tax Professional.
• Routinely balance cash register, receive cash, check, and credit card payments for provided tax services
and provide clients with completed tax returns and checks.
1
• Perform diversified clerical and record-keeping task, answer phones and file office confidential
documents
MYSTIC NAIL SALON
OPERATIONS MANAGER / LICENSED NAIL TECHNICIAN September 2009 – November 2013
Manage appointment schedules for 5 manicurists to maximize available service time, answer phone and
aid front desk with reception.
Assist in bookkeeping, billing, ordering and inventory.
Licensed by State Board to perform manicures and pedicures.
COSTCO WHOLESALE
VAULT CLERK / ADMINISTRATIVE ASSISTANT February 2009 – September 2010
Recorded, verified and prepared daily cash drops and deposit.
Accurately entered data for inventory auditing using ten-key.
Answered incoming calls and directed customer needs and concerns.
MEMBERSHIP SERVICE REPRESENTATIVE April 2006 – September 2010
Answered questions, resolved problems and explained membership, warehouse and credit programs.
Researched returned merchandise for item number, past and current price, department number and
warranty information.
Issued refunds, fixed ringing errors and collected or refunded monetary difference for members.
Supported membership counter with membership sign-ups, renewals and credit card application
processing.
SIX FLAGS DISCOVERY KINGDOM
LEAD CASH CONTROL AUDITOR January 2009 – October 2009
Accountable, entrusted and ensured for nightly deposit up to $500k.
Trained, managed and coordinated break, lunch and pick-up schedule for auditors.
Accurately inputted data up to 100 tender entries for park revenues.
Education
UNIVERSITY OF PHOENIX
• Master of Public Administration
June 2014
• Bachelor of Science in Business, Small Business & Entrepreneurship September 2012
• Doctor of Management in Organization Leadership In progress
THE LEARNING OASIS April 2014 – June 2014
• Medical Office Assistant Program
CALIFORNIA ASSOCIATION OF ADDICATION RECOVERY RESOURCES INSTITUTE 2014
• Diploma in Alcohol and Drug Studies for the Recovery Practitioner
Certification
Certified Mental Health First Aider (August 15, 2013 – August 15, 2016)
Certified Recovery Dynamics Facilitator (March 2014 – March 2016)
American Heart Association First Aid CPR/AED Certified (October 2014 – October 2016)
Registered Addiction Specialist Intern (RI-N1311082001) (November 12, 2013 – November 08, 2015)
CAARR Certified Addiction Specialist Registrant (#13447) (December 2014 – December 2015)
State of California Department of Consumer Affairs Licensed Manicurist (#M293389)
National Healthcareer Association Certified Medical Administration Assistant (CMAA #T6S7T6D4) (July
12, 2014 – July 12, 2016)
Additional Involvements
American Association of University Women (AAUW); Vallejo/Benicia Branch (2012 – Present)
American Association of University Women (AAUW); Membership Co-Chair (2014 – Present)
Tech Trek Program; AAUW Application/Penal Judge (2013, 2014, 2015)
Volunteering Experiences:
o BloodSource Blood Drive April 13, 2014
o Rhythm ‘N Rims October 13, 2013
Anna D. Nguyen
6677 Sawgrass Lane Vallejo, California 94591
Phone: 707-***-**** E-mail: *****.******@*****.***
REFERENCES
Ms. Julie Lake
Executive Director, Archway Recovery Services, Inc.
1525 Union Avenue
Fairfield, CA 94533
Mr. Kevin Phillips
Director of Development / Consultant
Lincoln, CA
Mr. Francis Poblete
Warehouse Manager, Costco Wholesale #453
5101 Business Center Drive
Fairfield, CA 94534
Contact this candidate