Customer Service Manager
Resume:
Joseph Strode
Knoxville, IA *****
EDUCATION
Bachelor of Arts, 2002, Business Administration/Biblical Studies, Grace University, Omaha,
Nebraska
PROFESSIONAL ACCREDITATIONS and AFFILIATIONS
• Graduate of High Impact Delivery class 2004
• Completion of OSHA Safety Training
• Certified Path Wise Root Cause Analysis Trainer 2007
• Certified Lean Leader
TECHNICAL/COMPUTER SKILLS: MS Office, People Soft, Lotus Notes
PROFESSIONAL EXPERIENCE
2012 to Current, Vermeer, Pella, Iowa
Production Operations Manager
Manage all daily operations for two production plants, responsibilities include direction for 12 production
supervisors and approximately 450 hourly associates, scheduling, maintenance, and new product
engineering, and expansion projects. Manage and maintain budgets that generate 450 Million Dollars in
sales revenue.
2011 to 2012, Danaher Corporation, Hach Chemical, Ames, IA
Chemical Manufacturing
Value Stream Manager
Responsibilities included for all manufacturing, scheduling, logistics, and all purchasing
activities for Chemical Powder Division. This included from the start of Chemical Synthesis
to completion to shipment of final product to customer. This production area and value
stream directly controlled and impacted over 20 percent of all volume for the entire
organization. .
2010 to 2011, Oshkosh Corporation, Oshkosh, WI
Defense Military Vehicle Manufacturing
Production Manager
Managed 2 production plants, to include the direction of 2 Area Managers, 12 Production
Supervisors, and approximately 500 Union Employees. Creates and maintains budgets,
approves expenditures and manages operations to those budgets. Lead continuous
improvement activities to improve efficiency. Work with cross-functional groups to ensure
all needs are being addressed.
2006 to 2010 BD Medical - Pharmaceutical Systems, Columbus, NE
Plant Lean Leader
Responsible for setting plant continuous improvement direction, and tracking
performance. Work directly with corporate CI to ensure consistency between plants. Work
with plant departments to make improvements. Oversee programs such as LDMS, Kaizen,
improvement blitz activities, on a plant level.
Product Coordinator
Responsible for management of 2 departments on a 3 shift operation. Carry out
supervisory responsibilities in accordance with the organization's policies and applicable
laws for 6 direct production leads, and approximately 130 indirect employees. Work
directly with Engineering, Logistics, Human Resources, and Quality departments to ensure
manufacturing goals and processes are being improved. Responsible for driving overall
direction of lean and continuous improvement activities to ensure plant wide objectives
are being meet.
2002 to 2006 Pella Corporation, Pella, Iowa
Window and Door Manufacturer
Department Manager
Directly supervise 30-40 employees. Carry out supervisory responsibilities in accordance
with the organization's policies and applicable laws. Responsibilities included interviewing,
hiring, and training employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees. Lead continuous improvement
activities for department.
• Managed both labor and non-labor budgets.
• Identify safety programs for multiple departments.
• Initiated quality improvement projects, and maintained a high level of quality.
• Managed all continuous improvement efforts/activities in multiple departments.
2001 Internship - Shepard of the Ozarks, Harriet Arkansas
Christian Resort Center
Internship
Managed and coordinated all activities for horse program.
• Coordinated all business activities associated with program.
• Facilitated all customer service issues and guest needs.
• Managed feed, breaking, and foaling processes.
Professional References Available
Contact this candidate