Technical Support/Engineer/IT jobs

Resume of Akhil J Nair ****

AKHIL J NAIR

Email:******@*****.***

Mobile: 052*******

Work Experience & Job Responsibilities: + 1.6 Year

Company name: M/s CMC LTD (Client Employee of Tata Consultancy Service, India)

Position: Technical Support Engineer

Monitoring 19000 assets, which are critical (services) and non-critical (Threshold) devices of

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Servers (Windows, Unix, VMware), Firewall, Network (L2&L3-Switches&Core Switches),

Voice, UPS devices and Printer devices globally in Tata Consultancy Service (TCS)

Organization through Monitoring Tools like TGIM Portals (V1, V2), IBM Lotus Notes,

IBM Domino administrator, Zabbix.

Monitoring all the TCS Corporate Infrastructure Links (Intranet / Internet) and dealing with

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Local Customers and Service providers regarding to solve issues in Router links and also deal

with location RE’s & SDO for Server related issues with the SLA time.

Sending notification for network events like link Down/restore, Link Flapping and CRC

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Errors.

Monitoring of Security devices, domain controllers, Executive, Cluster, Exchange, SCCM,

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DFS, SCOM, Zimbra Mail and Messaging Servers through TGIM portal.

Restarting access for windows services such IIS and Apache tomcat Servers through Remote

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Desktop Management.

Responsible for the availability of all services in TCS Portal, Servers, Networking devices

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through monitoring tools like TGIM Childappmonser, TGIM ChildCHNNOC, TGIM ChildNOC,

TGIM ChildVerser.

Technical Skills & Core Competencies:

Configuration of Cisco devices which involves Routers and Switches Hubs & Bridges &

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Knowledge in network management Routing Protocols (BGP, OSPF, EIGRP, IGRP, RIP).

Knowledge in Access Control Lists (Standard, Extended and Named) and NAT &

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Configuration of VLAN routing, Overview of TCP/IP, ISO-OSI Reference Model, UDP, sub

netting & related Services-DHCP, DNS.

Knowledge in Classes of IP addresses, IPv4 &IPv6, VLAN, DTP and VTP & Knowledge in RAID,

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Permissions, OU, VPN.

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Resume of Akhil J Nair 2015

Project Experience Summary:

Project Internet Desktop Management (IDM) in TATA Consultancy Services

Team Global Infra Structure Monitoring Team

Period 05 October 13 to 16 January 15

Role Team Member and Shift Leader

Responsibilities Global Infra Structure Monitoring Team (GISM) is a project in Internet Desktop

Management (IDM). In this project we are Monitoring all the services (Interface

down, Snmp walk down, Ping check down,etc) and thresholds (CPU Utilization,

Memory Utilization, Disk Utilization, Bandwidth Utilization) related issues of all

network devices like L2,L3 switches, Router Project links,Corporate links(NOC)

Firewall(SOC), Servers and Security devices (Windows) globally through a tool named

TGIM (TATA GLOBAL INFRA STRUCTURE MONITORING ) and IBM Lotus Notes. In

addition to that we login into Remote Desktop Management System in order to

trouble shoot certain services like Apache and Internet Information Services (IIS) at

the time of need.

Training & Certification:

CCNA certified (Cisco ID - CSCO12677709) and MCSE course completed in IPSR Solutions

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from (July 2013 to August 2013).

Part of CJET CS Training program in CMC Ltd (A TATA Enterprise and a subsidiary of TATA

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Consultancy Services) in Hardware and Networking from (October 2013 to April 2014).

Educational Qualification:

Bachelor of Engineering in Electronics & Communication from Amrita School of Engineering

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& Technology, Amrita University (2013).

Personal Details:

• Date of Birth : 07-02-1991

• Nationality: Indian

• Marital Status: Unmarried

• Known Languages: English, Malayalam, Tamil, Hindi and Arabic-basic

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