Yan Tianxiang

Personal Profile

Address: ** *** *** **** #** 05 S(239328)

Nationality: Chinese

Date of Birth: 12/02/1989

Contact No: 82803969

Visa Status : STVP

Notice Period: Immediate

Email: acoujl@r.postjobfree.com

Online Portfolio: http://tianxiang.strikingly.com/

Career Objective

Aim to be a specialist in UX design in the area of mobile application industry. Prefer to work

in the product development company as a core team member.

Achievements

Signaficantly contributed in a chat app development cycles in UX design, project and

operating management. Achieved top 1 in Saudi App Store social category, and obtained

1 million users within three month. (Product: Shabik)

Play a key role in a project called “InstaMob” as a UX designer, release the product in three

weeks time using Agile development methodology.

Play a key role in generic billing system design to enhance and integrate the back end login

service through 5 platforms(iOS, Android, BlackBerry, Symbian, J2ME) and 5 operators

billing services. The login successful rate has increased for 10% through implementing

this system, and the system able to integrate more services indenpendently without

launching new native client.

As a recognition of my signicant contribution in the product team, I was given promotion in

the first year of service. My salary was increased 50% in the first year.

Successfully organized the company team building event in a team of four members.

Received many possible feedback from top management and fellow colleagues.

Established a core user group with 500 active users to conduct survey and collect quality

feedback for company product. Signaficantly contributed to the product development.

Yan Tianxiang

Excellent communication and coordination skills which helps to turn the strained relations

between product manager and developers to harmony. And also improved the efficiency

of product development.

Lead a team of 14 members in a non profitable organization for a Wechat subscription

account project. Established the SOP, Roadmap. Achieved 1200 subscribers within 5

month through editing more than 70 articles and excellent operations.

Self studied wechat subscription account operating skills and trained 14 member with basic

article editing, format editing, content management and customer service skills.

Performance

o One of the top performer in the company, has a salary increment of 56.6% within 18

month.

o Excellent coordination works which performed effectiveness and efficient communication

amount different teams and members.

o Company photographer, actively participate and contribute in company events.

o Enhanced the customer service report format, which gives a much clearer view of feedback

in different categories.

Skills & Experiences

Skills Level Experiences

2 years Hands on experiences in user experience

UX Design Very Good •

design, able to develop conceptual and detailed

wireframe and mockups in both low fidelity and high

fidelity.

Rich experience in user research, competitor product

•

research and data analysis.

Good understanding of information architechture,

•

user experience and interactive design for web and

mobile devices.

Proficient in UX design tools including Axure RP,

•

Sketch 3.

UI Design Average Worked closely with UI designers, able to well

•

communicate with them and give useful feedback.

Experiences in UI design, able to deliver UI design

•

through minor guidelines.

Yan Tianxiang

Proficient with Adobe Photoshop.

•

Project Good Has two years of experiences on handling project

•

Management schedule and able to manage the progress to ensure

Skills the project deliver on time.

Ability to work closely with different teams

•

efficiently.

Good understanding of the process for different team

•

and able to distinguish the work style for each

individual that helps for better communication.

Programming Average Experienced in web development with HTML, CSS, JS,

•

jQuery.

Skills

Familiar with computer programming language

•

including C++, ASP.NET, C#.

Communication Very Good Rich experiences in communicate with customers

•

Skills from different part of the world or culture, or

colleagues from different teams.

Able to communicate complex information precisely

•

to different team and top management.

Successfully turned a strained relation situation

•

when working at Mozat, helped the product manager

and the team members to better cope together

through better communications.

Software Testing Good Documented software defects using Mantis bug tracking

•

Skills system and reported defects involving program

functionality, output, online screen and content to

software developers.

Experienced in first level software testing, ensuring

•

the deliverables meet the requirements before

passing to QA team.

One of the top bug tracker in the company, has won

•

the monthly bug tracker awards for several times.

English Language Fluent Ability to fluently interact with customers and write

•

services reports or documents.

Yan Tianxiang

Chinese Language Very Good Native speaker with rich experience in handling

•

Mandarin speaking customers.

Excellent writing skills, able to effectively write

•

document, article and reports.

Reporting Skills Very Good Ability to prepare customer service report in decent

•

format.

Able to analyze report and establish strategies to

•

improve services.

Operational Skills Good Has two years of experiences on dealing with users’

•

requirements and customer services reports, able to

prioritise requirements according to user’s needs.

Ability to analyze user behavior from users’ data,

•

write data analyzing reports.

Interpersonal Skills

o Fast learner and earlier adapter, able to accommodate in new role and new technology

within very short period.

o A proactive, hard working, disciplined and independent person.

o A good team player, able to work effectively within a team as well as individual.

Working Experiences

Company: Mozat Pte Ltd

Period: Feb 2014 – Feb 2015

Position held: UX Designer

Job description: Work closely with UI designer to

deliver good quality design works.

Work closely with developers to ensure the deliverables meets the requirements.

Cope with product team to make product decisions and improvements.

Company: Mozat Pte Ltd

Period: Mar 2013 – Jan 2014

Position held: Project Coordinator

Job description: Supporting product manager with daily

routine works like UX design and product

requirement documentation.

Yan Tianxiang

Coordinate with different teams with project schedule to make sure the deliverables meet

the requirements and deadlines.

Project management, coordination and

operating related works.

Company: Fujitsu Premium Care Center

Period: 2010 – 2012 (Part Time)

Position held: Customer service officer

Job description: Handle customer queries Laptop troubleshooting

Handle payment and solve simple

computer issues over the counter

Company: Sentosa Golf Club

Period: 2006 – 2009 (Part Time)

Position held: Waiter/ Supervisor

Job decription:Room set up and turn over

Customer service

Organize new staffs

Education

University Education: Murdoch University

Year of education: Sep 2014 – Mar 2016

Qualification Attained: Bachelor of Science in Business Information

Systems and Computer Science

Tertiary Institution: Ngee Ann Polytechnic

Year of education: May 2009 – Oct 2012

Qualification Attained: Diploma in Information Technology

with option in Business Solution

Secondary School: Chestnut Drive Secondary School

Years of education: Jan 2007 – Oct 2008

Qualification Attained: GCE ‘O’ Level

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