IT Management

SUDHIR HINDUJA

ITILv*, PMP

Email: **************@*****.***

Summary of Experience

Fifteen years of IT experience, with over twelve years in leading and managing mid-large size enterprise IT projects.

Extensive experience developing strategic plans, business process reengineering, technical architecture and core

Wintel enterprise applications. In-depth experience with project scheduling, planning and resource and risk

management at all levels of the Project Management Life Cycle. Strong technical acumen with the ability to provide

leadership and direction to multidisciplinary and multi-contractor technical teams in order to achieve mission

objectives. Excellent liaison between engineering and management. Experienced in infrastructure and private cloud

components, including databases, applications, servers, networking equipment, mobile devices and storage. Able to

configure, administer and automate these components using various scripting technologies and tools. Exceptional

communication skills, a proactive team member and dynamic leader.

Experience

Contractor, U.S. Department of Interior (DOI) October ’14 - Present

Wireless Network Project Management

• Manage project plan, work breakdown structure and resource allocation, project schedule including Gantt charts

and communication plan

• Identify and develop quantitative risk management plan and dashboard based on probability and impact score

factoring schedule, scope, cost and quality constraints

• Update executive management presentations with significant accomplishments using earned value principles and

provide stakeholders with regular status reports

• Monitor and review cost estimates including resource chargeback algorithms

• Oversee vendor progress, remove obstacles and provide direction to engineering

• Collaborate with Division Chiefs from DOI and all bureaus along with security team using agile methodology to

gather requirements and implement WiFi-as-a-Service

• Develop dashboards, reports, workflows, policies and procedures for managed Wi-Fi using Cisco infrastructure

switches, Aruba Wireless Controllers (WLCs), 300+ Wireless Access Points (WAPs) and 80+ Wireless Intrusion

Detection (WIDs)

• Coordinate with customer and vendor engineers on design architecture, setup and implementation of FIPS-140-2

compliant 802.1X wireless LAN infrastructure for Main Interior Building

• Analyze power, space and cabling requirements for Cisco infrastructure consisting 6509Es and POE 3750Xs with

10 GB fiber backbone

Contractor, Commodity Futures Trading Commission (CFTC) September ’12 – October ‘14

Network Project Management, Digicon Corporation

• Managed a team of 12 engineers and several projects in the Network Services group, working with each team

member to ensure quality and accuracy of deliverables

• Developed and maintained project initiation forms, project plans, schedules, WBS, staffing plans, resource

utilization matrix, test plans, requirements documents, risk register and Gantt charts across various knowledge

areas to support all process groups in the PMLC

• Tracked project activities, scheduling work and updating status reports to communicate with stakeholders on

significant accomplishments using earned value principles

• Successfully led the planned failover and failback of network infrastructure systems from one Data Center to

another all within 8 hours to include 300+ production servers running on VMware ESXi 5.1 hosts, EMC VPLEX

and VMAX storage and Cisco Nexus 7k core switches

• Led the project team in upgrading infrastructure servers from Windows 2008R2 to Windows 2012

• Developed resource chargeback tracking form and dashboard for executive management using InfoPath form to

provide snapshot of Total Cost of Ownership (TCO) of VM resources per project in the private cloud

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• Updated team SharePoint sites periodically, including custom development using InfoPath forms and SharePoint

Designer workflows to reengineer business processes

• Architected the Cisco UCS virtual server infrastructure using organizational naming convention, including MAC

pools, IP Pools, WWPN, WWNN, domain, VSANs and service profiles.

• Designed the infrastructure logical configuration for the VDI pilot solution comprising of vBlock from VCE using

Cisco UCS 2.1 and VMware vCenter 5.1, VMware View 5.1 and on-board EMC storage and Cisco switches

• Coordinated test plans for the agency cutover to Verizon MTIPS to triple agency’s bandwidth T3 to OC3 and

achieve compliance towards OMB mandate of using a trusted Internet connection

• Aligned enterprise monitoring communication plans and customizations in Solarwinds NPM to meet stakeholder

expectations

• Develop and regularly maintain technical documentation, quality assurance procedures and guidelines

• Documented and presented change requests to the change control board as necessary

Contractor, U.S. Department of Interior (DOI) September ’08 - August ’12

Senior Systems Engineering, NuAxis LLC

• As technical team lead for National Park Service, centralized the Enterprise-wide Numara FootPrints ITSM Help

Desk system, with 14 workspaces nationwide supporting 25000+ users using ITIL framework of Service Design,

Service Transition and Service Operation

• Led the design and implementation of ITIL principles and developed processes within the Help Desk Service Life

Cycle like Incident Management, Change Management and Knowledge Management

• Defined processes and phases for voting of each Change Advisory Board. Demonstrated Change Management

module and Service Catalog to deputy CIO and Division Chiefs

• Architected SharePoint sites and workflows for Operations, Network, Virtualization, Backups and Team Room

with KPIs for Service Measurement and performance metrics used in Service Reporting to implement Continual

Service Improvement and facilitate optimal Service Management Strategy

• Performed full PMLC activities in support of key strategic projects like SQL Server Private Cloud, SharePoint

redesign, Cisco Wireless, AEP, and virtualization. These tasks included project initiation, project planning,

execution and control, progress monitoring and reporting and closeout.

• Communicated and coordinated with project stakeholders to identify and document project scope/goals, Statement

of Work, procurement plans (including DI-1, JOFOC, market research, vendor quotes, accessibility reports), test

plans including UAT, POA&M, deployment plans, communication plans and contingency plans

• Provided regular project status updates to stakeholders, facilitated formal weekly project team meetings following

agile methodology. Coordinated with security, AD, Data Center and other teams and third parts vendors like

Microsoft, EMC, HP and other COTS to troubleshoot various issues

• Managed project resources based on project budgets and team skill sets, identified and implemented risk

mitigation activities as warranted and maintained risk and action item log

• As project lead on SQL Server Private Cloud initiative, designed architecture, setup, project plans and test plans

on multi-node SQL Server 2008 R2 cluster to consolidate several instances of SQL Server

• As project lead, worked with CTO and designed architecture, setup and implemented FIPS-140-2 (based on

NIST/FISMA) compliant Cisco Wireless infrastructure for National Park Service building campus and trained

staff to effectively deliver Wi-Fi-as-a-service to users

• As systems engineer, administered Data Center Operation servers including, WSUS server, Symantec NAV server,

Dell Management Console, Dell Open Manage Essentials, Nessus security scans, Windows member servers and

backup servers and storage systems

• As Data Center specialist, managed 55+ Virtual Machines on Dell R910 hosts cluster hosting VMware ESXi and

worked with vendors for setting up DOI’s biggest virtualization project to comply with Federal Data Center

Consolidation Initiative (FDCCI) mandate

• This virtualization project comprises of Hyper-V infrastructure (including SCOM, SQL and SCVMM for

management fabric) on EMC and Dell Equal Logic SAN storage and Veeam near-line backup and HP tape library

backup. It implements several modules of the Service Management Life Cycle like Release and Deployment

Management, Service Testing and Validation, allowing NPS Service Catalog to be able to deliver I-a-a-s, b-a-a-s

and dr-a-a-s

• Setup, configure and manage AEP Series A (Netilla) virtual VPN appliance for reverse web proxy applications

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like email and Intranet to all National Park Service

• Implemented various technologies like ForeScout CounterACT appliance for NAC and Polycom CMA 4000 for

videoconferencing, Active Directory integration for various products, Cisco routers and switches to optimize

various applications

• Provided 24x7 support including troubleshooting various application logs and system logs. Always resolved

customer related service issues

Programmer/Analysis, Judy Diamond Associates August ’04 – September ’08

• As technical project manager, implemented all stages of the SDLC in developing a research based data

verification database. Gathered user requirements, designed software architecture, which included building tables,

creating relationships and indexes

• As technical project lead, developed a multi-user order tracking system for inter-departmental use implementing

user-level security, forms, and reports and searching functions

• As primary database administrator was responsible for SQL Server 2000 databases and related products

(EINFinder.com, freeERISA.com, BCMS & PAD). Achieved failover capability by setting up transactional

replication and/or log shipping where necessary

• Updated quarterly data from DOL on all products on SQL Server, created new/improved DTS/SQL and stored

procedures for data cleaning, de-duplicating, merging and purging. Used Enterprise Manager, Query Analyzer,

DTS, SSIS, SSRS, stored procedures and triggers to interact with the database and ETL. Setup backups and

tracked system health. Enforced disaster recovery plan during SQL injection attack and minimized data loss

• Developed MySQL queries to handle few backend operations like user management

• Automated the IRS TIN matching system and other routine server tasks using scripts

• As systems integrator, migrated einfinder.com and freeerisa.com from one server/IP/database to another involving

both code base and database move. Moved from Windows 2000 to Windows Server 2003 involving migration of

scheduled tasks, security settings, user accounts, permissions, including configuration settings, IIS 5 to IIS 6

migration, FTP accounts, server certificates, data migration and testing

• As programmer, designed web user interface using ASP.Net and C#, using Object Oriented Programming to

implement classes and modules

• Administered user accounts and setup chroot SFTP server on Linux machines

• Framed up the product structure and administered bugzilla usage

Education

• Master of Science, Electrical and Computer Engineering

George Washington University, 2004

• Bachelor of Engineering, Electronics

University of Mumbai, 2001

Certifications and Recognitions

ITIL v3 Foundation, 2009

Digicon Innovation Award, 2013

PMP, 2014

Clearance

Public Trust Clearance, Department of Interior, 2014

Hardware and Software

• Hardware: Dell PowerEdge systems, HP Proliant systems, HP MSL tape drives, EMC VNX 5500,

Dell EqualLogic systems, IBM x36xx systems, Cisco 6509E, Cisco 5508 WLC, Cisco Aironet 700

Series WAPs, Cisco UCS 2.1, Aruba 220 WAPs, Aruba 105 WIDS, Aruba 7220 Controller

• Operating Systems: IIS 6.0/7.0/7.5, Windows Server 2003/2008/R2/2012/R2, Windows XP/Vista/7/8,

Red Hat Linux, VMware ESXi 4.0/4.1/5.0/5.1, Hyper-V 2008

• Databases: MS SQL Server 2000/2005/2008/R2/2012/2014, Oracle 9i, Access, MySQL, Visual

FoxPro

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• Protocols: TCP/IP, SMTP, FTP, SFTLDP, AP, LDAPS, PPTP, DNS, DHCP, HTTP, ICMP, SNMP,

SSL, SSHv2, WAP, 802.11 a/b/g/n, LWAPP, CAPWAP, HREAP

• Languages: C, HTML, DHTML, JavaScript, ASP, ASP.Net, C#, VB.Net, WML, Perl, PowerShell,

VBScript

• Networking Tools: Fiddler, WCAT controller and client, WFetch, Solarwinds tools, Wireshark, MS

Network Monitor, MS Visual Round Trip Analyzer, PowerGUI, WCS, RSAT

• Project Management Tools: MS Office, MS Project 2007/10/13, MS Visio, SharePoint/InfoPath

2007/10/13, Google Sites, graphics tools

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