Business Analyst

JOEL KASPRIK

*** ********* ******, **********, ** 15202 ** ********@*****.*****412-313-

3725

PROFESSIONAL PROFILE

Over 17 years of experience as a Senior Business Analyst, Process Engineer,

Technical Consultant, and Project Manager with an extensive background

streamlining work flow and business operations. Effective at creating

software requirements that encompass all business needs while leveraging

technology to create efficiency. Proven skills developing and successfully

delivering cost effective technical and procedural solutions that meet

business challenges and demands. Experienced liaison between business

users/owners, developers, and technology vendors. Capable and confident

public speaker with exceptional presentation skills. Strong problem

solving, organizational, communication and creative skills. Enthusiastic

and works cohesively with team or in self-directed environment to achieve

company and project objectives.

KEY BUSINESS ANALYSIS SKILLS and EXPERIENCE LEVELS

-> Conducting JAD sessions: Over 10 years of experience

-> Documenting functional requirements: Over 10 years of experience

-> Documenting non-functional requirements: 4 years of experience

-> Creating application prototypes and screen mock-ups: Over 10 years of

experience

-> Creating graphical representations of complex business processes: Over

10 years of experience

-> Experience in using Microsoft products such as; Visio, PowerPoint, Excel

and Word: Over 15 years of experience

-> Experience with data mapping and documenting the data mapping between

distinct applications and data models: Over 10 years of experience

-> Experience mapping requirements to test scripts for user acceptance

testing: Over 10 years of experience

-> Experience testing coded modules to ensure business requirements are met

prior to User Acceptance Testing: 9 years of experience

-> Experience as liaison between product owner and the development team:

Over 10 years of experience

-> Experience with collecting information from product owner and

documenting product features in the form of Use Cases: Over 10 years of

experience

-> Experience working with Product Owner to maintain and prioritize defect

and/or enhancement backlog: Over 10 years of experience

-> Experience working in an Agile environment as a BA: 5 years of

experience

-> Experience with working with Product Owner to produce testable

acceptance criteria: Over 10 years of experience

-> Experience with producing testable requirements for tester: Over 10

years of experience

-> Experience with supporting UAT and QA engineers during the testing

process: 7 years of experience

PROFESSIONAL EXPERIENCE

BUSINESS ANALYST

Contracted through Iconma ;Moon PA

Client: McKesson Pharmacy Systems and Automation (Technical Consulting

Division of McKesson Pharmaceutical Corp. Number 14 on Fortune 500 )

January 2014 - August 2014

-> Design and test system upgrades and improvements for major bi-annual

releases and hot fixes

-> Design User Interface screens and documentation

-> Work on flagship system, EnterpriseRx, which is an extremely large,

complex, and robust, system. It is licensed and utilized by the largest

hospital systems (Johns Hopkins, Mayo Clinic), pharmacy chains (Wegmans,

Publix, Walgreens, CVS, Walmart), and Long Term Care facilities.

-> Act as a liaison between the clients' system users and McKesson's system

developers throughout the initiation, design, configuration, testing and

maintenance of all system fixes and enhancements to ensure optimal

operational performance.

-> Authored dozens of Order of Magnitude (OOM), Tier I, II and III

estimates for completion of the deliverables of Functional Specifications

Documents and User Interface Design documents. I also create screen (User

Interface) designs for all screen changes using several graphic design

toolsets.

-> Participate in meetings with customers (Mayo Clinic, Fairview, Wegmans,

Publix) to gather input/feedback/approval before changes/updates are

implemented

-> Quickly developed an excellent working relationship with coworkers and

business partners

-> Maintain a very enthusiastic, positive, easy-going, approachable and

friendly attitude. Require minimal direction, assistance and supervision.

My only contact with my supervisor was a half hour status update once a

week.

BUSINESS ANALYST;

Independent Consultant Contract; Washington, DC

Client: Solution Technologies, LLC

September 2013 - December 2013

-> Work remotely from Pittsburgh with travel to Washington, DC on an as-

needed basis

-> Serve as Acting Director of Business Analysis

-> Recruited and mentor six Business Analysts for a new FHA contract

-> Plan and coordinate all project efforts

-> Lead in the research, analysis and development of detailed project

plans, document templates, performance metrics, work flows, business rules

and policies to enhance internal and external operations

-> Provide oversight and review documentation completed by Business

Analysts

-> Facilitate compliance with Federal agency policies by developing system

requirement documents and technical specifications for system applications

that will support those policies

-> Support advanced production and design issues

-> Field specific questions from key client stakeholders and effectively

communicate findings verbally and in written / presentation format

-> Facilitate meetings among stakeholders with diverse and sometimes

conflicting points of view

BUSINESS ANALYST;

Independent Consultant Contract; Burbank, CA and Cranberry Township, PA

Client: Ferocious Productions

January 2013 - July 2013

-> Worked with developers to create a business model and business plan for

an expanding Android platform gaming division

-> Assisted in choosing and acquiring the methodology and tool set to be

utilized for requirements gathering and analysis

-> Recruited, interviewed, hired, trained and managed a team of Business

Analysts

-> Created storyboards and requirements for the first games to be developed

and assisted in the development of a QA and test strategy

-> Utilized the Visual UML tool to create process flows and diagrams

BUSINESS ANALYST;

Independent Consultant Contract; Pittsburgh, PA and Buffalo; NY

Client: First Niagara Financial Group (FNFG)

January 2009 - January 2013

-> Lead the data mapping effort for an early warning deposit fraud

detection project which required all of FNFG's relevant data elements to be

mapped to a COTS product which provided automated fraud warnings via a real-

time dedicated network

-> Lead the requirements gathering and QA testing effort for the migration

of the previous mortgage Loan Origination System (LOS) to Mortgage Builder

-> Lead the requirements and QA testing effort for to replace the existing

the Nortel VPN with a Citrix remote access system

-> Created a SharePoint repository and email notifications to keep the user

community up to date on what was being planned and progress made for all

projects

-> Created UML-based templates for requirements documents, test cases, test

plans, and technical specifications

BUSINESS ANALYST LEAD;

Independent Consultant Contract; Coraopolis, PA

Client: Fidelity National Financial Group

April 2008 - December 2008

-> Business Analyst team lead for a high-profile project which replaced an

aging mortgage title insurance system with an entirely new, internally

developed system.

-> Managed a team of business analysts with various levels of seniority,

experience and knowledge

-> Developed and implemented a series of standardized templates for all

aspects of functional documentation

-> Directed the business process mapping and requirements gathering process

-> Directed the documentation of the business process re-engineering

efforts, including scheduling and leading JAD sessions

-> Developed and implemented performance metrics for the business analyst

team

SENIOR CONSULTANT;

KPMG Consulting; McLean, VA

Client: Government National Mortgage Association (Ginnie Mae)

July 2005 - April 2008

-> Managed dynamic requirements for a complex financial modeling system.

-> Attended a SAS language boot camp in order to dissect the model's code

because the development team was no longer available and there were large

gaps in the documentation that could have potentially created both errors

when running the model and many audit issues

-> Responsible for all aspects of the project, including:

-> Updating the model quarterly with economic data by census

region

-> Interviewing users, creating and documenting requirements for

quarterly

upgrades and improvements, and communicating the requirements

to

the development team

-> Reviewing code and verifying the functionality of all changes made

to the

model by the developers

-> Creating and maintaining QA test scripts

-> Developing and maintaining the project plan

-> Running the model and creating the deliverables

-> Creating ad-hoc reports as per client requests

-> Creating and maintaining the project budget

-> Developing and maintaining system documentation

-> Hardware migration from unstable, outdated equipment to the

latest scalable

technology

-> Managing physical hardware security. The hardware was kept on-

site in a state

of the art facility that employed biometric access devices

such as fingerprint

readers, retinal eye scanners and hand geometry readers. The

system itself

was further protected by advanced climate control and air

filtration systems

with a disaster recovery plan that included a backup system in

an off-site

location.

-> Creating internal and external status reports and facilitating

and leading

internal and external status meetings

-> Managing a subcontractor

BUSINESS APPLICATIONS ANALYST LEAD;

Freddie Mac; McLean, VA

July 2004 - July 2005

-> Managed several large critical information systems

-> Responsible for planning all maintenance, enhancements, and upgrades-as

well as budgeting for those initiatives.

-> Gathered and maintained requirements for all changes to the systems.

This included detailed analysis of the impacts to any upstream or

downstream systems.

-> Coordinated and conducted Quality Assurance (QA) testing and User

Acceptance Testing (UAT) for all releases.

-> Utilized technical skills and thorough knowledge of the mortgage

industry to act as a liaison between the business users and developers

->Ranked system defects and resolved defect issues within a specified time

period

BUSINESS ANALYST LEAD;

Frontline Systems, Inc.; Washington, DC and San Antonio, TX

Client: FHA

June 2001 - July 2004

Federal Housing Administration (FHA) Systems Modernization Project

-> Managed the ongoing business requirements gathering and analysis aspect

of the project, which successfully migrated over 15 legacy systems to a

J2EE/Oracle environment during initial phase. The project eventually

migrated an additional 30 plus systems in the following 3 years. The new

environment supports the management of several hundred billion dollars of

government mortgage insurance-in-force.

-> Tailored UML to fit FHA's System Development Methodology

-> Conducted a Cost / Benefit Analysis estimating total system life costs.

-> Analyzed product requirements, available resources, project constraints,

and technical strategies in designing solution architectures.

-> Established and maintained the project plan using MS Project, directed

project work-flow, motivated team, evaluated performance and provided

feedback

-> Gathered and documented functional, operational, and strategic

requirements from 12 departments and numerous business partners.

-> Requirements were documented and maintained using Visual UML.

-> Identified the business rules and translated the business rules into

formal functional requirements and technical specifications.

-> Conducted complete analysis of hardware systems, some of which dated to

the early 1980's and had limited available specifications

-> Created use case, activity, class, sequence and interaction diagrams.

Also developed process flows using Visio.

-> Communicated the client's business and technical requirements to

Frontline Systems' product management, technical support, software

development, and executive teams

-> Researched and analyzed solution options from multiple hardware and

software vendors and presented recommendations to the client

-> Provided technical management to the customer to ensure implementation

success and satisfaction of key stakeholders

EDUCATION AND CERTIFICATIONS

University of Pittsburgh, 1991-1996

Majors: Business Administration (concentration in Economics) and

Information Science

Minors: Computer Science and English Writing

Certified Mortgage Technologist - Mortgage Bankers Association

Situational Leadership Conference - American Management Association, CA

Member of the Electronic Financial Services Council (EFSC) since March,

2002

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