Customer Service Sales
Resume:
**** **** ****** **** . ******,SC. ***** . Phone 803-***-****(cell) or
Luke McDuffie
Objective
To obtain a rewarding and challenging position that
will enable me to utilize and build upon my
Operations/Sales experience.
Professional experience
Nov. 2007 - May 2014
Taylor Enterprises, Inc.
Territory Sales
November 2007 Tucker Oil Co. sold its lubricant
division to Taylor Enterprises, Inc., at that time
I transferred to Taylor Enterprises, Inc. and
continue to manage this territory. Taylor has
expanded the territory from the Coast to the
Midlands of South Carolina.
Aug. 2005 - Nov. 2007
Tucker Oil Co.
Territory Sales
Developed new accounts and maintained service
accounts. Built Fuel Market from 0 gallons to over
40,000 gallons per month. Directed all deliveries.
Managed satellite location, Managed Two Fuel
Stations.
Nov. 2003-June 2005
Lube Industries Inc.
Territory Sales
Developed new accounts and maintained service
accounts with 50% of the customer base of the
company. Achieved 27% sales growth in territory in
first eighteen months.
Dec. 2002-Nov.2003 Textilease
Division of Unifirst Corporation
Operations Manager Sumter Division
Managed ten managers and supervisors and 110
associates. Improved account retention by
coordinating service and production departments in
growth and profitability to better respond to
internal and external customers.
During this time, the division improved to #1 in
the company
(7 divisions, 6 states) in growth and profitability
Textilease Corporation
Division Sales Manager
Developed the South Carolina Sales Force for the
newly created Sumter Division. Managed the growth
of the SC territory through sales and retention.
Textilease Corporation
Customer Service Manager
Managed all service routes in our division.
Re-engineered routes for better efficiency and
account penetration, which raised profitability.
1984-1988
Textilease Corporation
Route Supervisor
Hired and Trained customer service representatives
for six of the twelve
in the division.
1979-1984
Textilease Corporation
Sales and Service Representative
Delivered superior service and additional sales
profitability to the accounts in my territory. Led
all company representatives in performance 1985
through 1988.
Uniform & Textile Services Association
South Carolina Association of Textile Services
Who's Who in Executives and Businesses
Education
1999-2003 University of Maryland
Baltimore Md.
Executive Management Institute
Charlotte, NC
Textilease management Institute
Management and Leadership Skills Seminar
Customer Service, Sales and Sales Management
Workshop
1978-79 University of South Carolina
Sumter,SC
35 credits earned towards business degree
1978 Sumter High School
Sumter,SC
Diploma
INDUSTRY TRAINING
. Veino Sales Training
. Veino Sales Management Seminar
. Milliken Laundry Services Executive Management & Sales training
Seminar
. Shell Tellus Oil Training
. Shell Compressor Oil Training
. Shell Metalworking Training
. Shell All Plant Training
. Shell Boot Camp #1
. Shell Boot Camp #2
. Castrol PSMO Training
. Castrol Industrial Training
. Castrol HD Training
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