Manager Quality

David John Allen

*** ***** ***** ******

West Orange NJ, 07052

646-***-**** cell

Email: ***********@*****.***

Summary

** **** + seasoned Quality Executive. Published professional with proven

communication, training and interpersonal skills. Career of founding QA

departments. Excellent business analyst with profit and loss

responsibility. Experienced corporate executive seeks challenges in an

enthusiastically growth oriented company.

Experience

Manager Quality Assurance, Coleman Research Group 2008 to Present

Founded the QA function for Coleman, an investment expert advice provider

with 7 US and international offices.

. Develop QMS system through issue tracking, KPI and benchmarking

. Own final sign off on monthly technical releases

. Advocate for quality in processes and with corporate leadership

. Design, test and implement industry leading SEC compliance methods

working closely with corporate counsel

. Verify interoperability of corporate websites, in-house

applications, customer facing commerce sites and their data

. Draft quality management documents, presentations and matrices for

departmental transparency

. Identify and acquire support software and staff within budget

. Manage customer support function

. Hire and develop QA staff and interns

. Close the loop with scheduled audit and process improvement reviews

Director Quality Assurance, Enliven Corporation 2005 to 2008

Manage staff of 8 to meet the Quality needs of engineering and creative

departments - including: Web Toolbar development, ViewPoint Rich Media

Player and customer support.

. Establish successful processes in change management and introduce

Agile Scrum methods

. Introduce automated testing in Eggplant for quicker less labor

intensive regression testing

. Motivate staff and improve timely delivery of all QA deliverables:

all projects on schedule

. Draft and manage requirement and test plan documents for multiple

projects simultaneously

. Coordinate the use and re-use of all documentation leveraging

templates and version control

. Identify and acquire new issue tracking and documentation software

. Outsource management

IT Quality Manager, GoodTimes Entertainment LLC 2003 to 2005

Design and manage the entire testing and process improvement effort for

IT for this national leader in infomercial development. Final sign-off on

all e-commerce launches and releases.

. Using Mercury QuickTest and TestDirector managed automated testing

and monitoring of e-commerce Websites, in-house proprietary

software and Oracle Financial and Supply Chain software

. Drafted and managed requirement and test plan documents for

multiple projects simultaneously

. Managed staff of five, oversaw in-house and out-sourced staff

including multiple consulting entities

. Introduced RUP processes and procedures

. Launched Change Management process and application

. Launched and administered bug tracking

. Drafted full IT policy manual

Quality and Documentation Manager, Sorceron, Inc. 1999 to 2003

Managed and lead writer for the entire quality and technical writing

effort for this medium-sized software company - inventing a new Internet

streaming technology. Supervised in-house and outsourced team of eight

through the entire product life-cycle producing:

Vision documents in close cooperation with business and development teams

Product specifications, use cases and requirements

Testing plans (Unit, System, Function)

UAT scripts, testing and user training

Full suite of intellectual property documents (white papers, user docs,

tutorial, help, user manual)

Tracked bugs

All deadlines assigned to my department were met including crucial patent

dates and beta release targets.

Quality Assurance Analyst (consultant), Viacom, Inc./InfoWorks 1999

Prepare test requirements, build test plans, acquire software, manage

customer contacts and test Websites for Viacom's .COM subsidiaries -

MTV.com, VH1.com, Nickelodeon.com, TVLand.com and Nick-at-Nite.com.

Prepare specifications for software development using the Rational

Unified Process (RUP) using Rational ReqPro and ClearQuest. Build a QA

reporting and tracking system for interaction with Nick producers and

developers.

Quality Assurance Analyst (consultant), The Metropolitan Opera 1997 to

1999

Perform QA for the Opera's new ticketing and fundraising applications,

through their entire project life cycle. Utilize Rational Software SQA

for software testing and change management. Author and execute test suite

scripts for each module including automated work in Rational Robot.

Managed a staff of three to ensure that the system was delivered on

schedule without major faults. Worked closely with development staff to

ensure the careful tracking and early resolution of issues.

Education Manager, St. Luke's/Roosevelt Hospital Center 1997, 2002

Built a training program to raise the staff's level of computer

competency, under a New York State grant for teaching computer use and

literacy. Taught classes in general computer use and applications

software, including Microsoft's Word, Excel, and PowerPoint, and Outlook.

Librarian, New York Public Library 1995 to 1997

Performed several roles in the NYPL system:

* Chatham Square Regional Library-Public programming and database

controlled materials management for largest circulating branch in

Manhattan.

* Sedgwick Branch Library-Full responsibility for this Branch's

Children's Services including doubling the circulation and increasing

the program attendance three-fold. Created and spearheaded the South

Central Region Weeding Committee reconciling the physical with the

electronic collections.

* Fordham Library Center (Office for Services to the Disabled)-

Coordinated and updated all services, including ADA conformance, with

all organizations providing service for the disabled in the Bronx.

General Store Manager, Barnes and Noble Bookstores 1980 to 1994

Managed all aspects of four different university bookstores. Full profit

and loss responsibility for the campus stores of two colleges over 8

years.

Education

S.U.N.Y. at Stony Brook. Bachelor of Arts in History, 1984

C.U.N.Y. Queens College. Master of Library and Information Science in

progress

Expertise

Software: Scrum, Rational Unified Process (RUP), RoboHelp 9.1, Rational

ReqPro, Microsoft Office Suite (Word, Excel and PowerPoint.) Linkbot,

Astra Site Manager, Mercury QuickTest, Mercury TestDirector, Oracle 9i -

11i, Hostmon enterprise monitor, Segue Silk, Eggplant

Issue tracking: Bugzilla, ClearQuest, BugTracker, RMTrack, FogBugz

familiar with others

Formal Training: Rational Suite of Products (ClearQuest, ReqPro, RUP),

RoboHelp (Help authoring), A+ certification

Familiarity with: JAVA, HTML, C++, C#, PowerBuilder, XML, .NET and Visual

Studio, SQL, for the purpose of tracking down bugs.

Publications

Bibliography of English Language Citations on Charles XII King of Sweden,

Karolinska f rbundet rsbok, 2005.

Paper: "The Forgotten Charles: Charles XII and His Misplacement in

History." 1994

Co-author of young adult reference: The Bulgarian Americans Chelsea House

Publishers, 1989

Memberships:

PMI (Project Managers Institute)

AMA (American Management Association)

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