Customer Service Accounting

Summary of Qualifications

Over ** years of professional experience performing various accounting

functions, project, contract and

management skills. Experience in working with developmental

disabilities from child to adult

ages.

. Excellent oral and written communications skills.

. Exceptional organizational and management skills.

. Negotiation skills in high pressure situations.

. Attention to detail and use business analysis skills.

. Able to work in a team environment.

Experience Professional

New Horizons Supported Services, Inc.

Upper Marlboro, MD

Case Coordinator

01/26/14-Present

. Advocate for adult individuals with developmental

disabilities.

. Communicate between all persons involved with the

individuals (Training Specialists, parent(s), caregivers,

resource coordinators, program coordinators, guardians

etc.).

.

. Negotiate outcomes and goals for individuals in the various

day programs.

. Prepare and update Individual Planning (IP) packages for

annual meetings.

. Monitor and review 30 day monthly goal reports.

. Maintain records for individuals on my caseload.

. Manage and maintain monetary transactions for snacks

and/or community outings.

. Request updates for medical information and behavior

plans.

. Pull individual monthly reports from Carematics software

program.

New Horizons Supported Services, Inc.

Upper Marlboro, MD

Employment Specialist

04/8/13- 01/24/14

. Job coach for 13 developmental disability adults.

. Observe and record individuals behavior, work ethics and

activities each day

. Work and assist with special need adults

. Assist with the arrival of individuals

. Travel with certain individuals to various places for

outings or community services

. Create monthly reports

Charles County Public Schools,

Charles County, MD

JP Ryon Elementary School

10/9/12- 03/29/13

Temporary Instructional Assistant

. Taught lessons for that day given to me by their teachers.

. Work with 1st-5th grade students that needed extra help

with reading skills and math

. Work and assist with special need children

. Assist with the arrival and departure of bus rider students

. Assist with lunch duty of third and fifth grade students

Charles County Public Schools,

Charles County, MD

Elementary and Middle Schools

08/2011-10/2012

Substitute Teacher

04/2013-10/2013

. Taught ages five through thirteen

. Taught lesson plan for that day left by the teacher.

. Work with special education and special life skill children

PAE-A Lockheed Martin Company

Rosslyn, VA

Temp position through Accounting Principles

10/2010- 02/2011

Billing Support Administrator

. Pulled back up from document files.

. Made inquiries to data entered in Microsoft Dynamics SL

under flexible billing in accounts payables.

. Converted currency from Lebanon and South Sudan using

foreign exchange website.

. Copied invoices scanned and put on disk to distribute to

customer.

Citi Financial

Fort Mill, SC

Back-end Senior Collector

05/2007-01/2009

. Worked in a goal-oriented environment to meet production

targets and core competencies.

. Assisted customers with bringing their accounts current

through various services offered.

. Collected payments via credit card or post dated check

arrangements.

RS Information Systems, Inc

McLean, VA

Cost Accountant 08/2005-

12/2006

. Prepared over $1.5 million in invoices to various federal

government agencies within a two weeks to 30 days time frame.

. Processed Cost Plus Fixed Fee (CPFF), Cost Plus Award Fee, Firm

Fixed Price (FFP) and Time and Material (T&M) invoices to various

federal government agencies and subcontractors to include final

contract close out invoices.

. Created and maintained spreadsheets of the projects accounts

receivable

. Created and maintained files of billed invoices

. Timely and accurate support of program managers in the analysis of

revenue, costs and other financial based data.

. Monitoring the contracts and tracking the financial status of the

projects within the contracts.

. Prepared various letters of correspondence to customers and company

personnel.

. Prepared invoices for distribution to the various customers

. Clerical duties such as filing, answering the phone, research

discrepancies.

Anteon Corporation (formerly Information Spectrum, Inc)

Fairfax, VA

Billing Specialist

01/1980-08/2005

. Processed Cost Plus Fixed Fee, Cost Plus Award Fee, Firm Fixed

Price and Time & Material invoices to various subcontractors and

federal government agencies to include final contract close out

invoices.

. Prepared over 100 invoices monthly, which totaled approximately

$23,000,000.00 annually

. Conducted reconciliations activities between the accounting,

project managers and occasionally with contracts administrator.

. Monitoring the contracts and tracking the financial status of the

projects within the contracts.

. Interacted with personnel from departments such as, accounts

payable, accounts receivable and payroll.

. Prepared invoices for distribution to the various customers.

. Under the accounting system Jamis, I was responsible for setting up

the projects based on the contract.

Education / Certifications

University of Phoenix - Greenbelt, MD Bachelor of Science -

Business Administration

GPA - 3.49

George Mason University - Professional Certificate Program

Herndon, VA

Federal Acquisition Regulation & Cost Accounting Standards Certificate

08/2006

Federal Contract Procurement Certificate

06/2006

Prince George's Community College- Professional Certificate Program

Largo, MD

Developmental Disabilities Administration (DDA) Training

05/2013

CPR/First Aid, Characteristics of the Disabled, Fundamental Rights,

Community Integration

And Inclusion, Individual Directed Planning, Supporting Families

Making Choices, Aging &

Developmental Disabilities, Seizure Disorders, Communicable Diseases,

and Behavior Principles &

Strategies

Certificate of Completion

Upper Marlboro, MD

Bloodborne Pathogen

12/2013

Certificate of Completion

Upper Marlboro, MD

Personal Protective Equipment (PPE) Training

2/2014

Training Certificate

Laurel, MD

Mood Disorders Workshop 12/2014

First Year Award

Upper Marlboro, MD

Customer Service and Support

12/2014

Certificate of Achievement

Columbia, MD

Supervisory Boot Camp Series

01/2015

Certificate of Achievement

Columbia, MD

DHMH Draft Transition Plan for

02/2015

HCBS (Final Rule) Release

Professional Membership

Delta Sigma Theta Sorority, Inc

Skills

Windows, 95, 98, XT, MS Excel, 10key adding machine, Internet experience,

Word 2007, 2010, PowerPoint, Knowledge of Sarbanes-Oxley Act, Jamis,

Deltek CostPoint 4.0, 6.0, Microsoft Dynamics SL 7.0 and Carematics

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