Sales Customer Service

Location:

Buford, GA

Posted:

March 23, 2015

Contact this candidate

Resume:

MAX JEAN-GILLES *************@*****.***

**** ****** **** ****

Suwanee, GA 30024 631-***-****

EXPERIENCE SUMMARY: Detailed orientated, focused, results-driven professional with effective communication skills.

Comfortable collaborating as a team member or working independently. A fast thinker able to work in fast-paced

environment, capable of supporting senior staff and managing client relationships.

• Over 15 years Sales experience

• Over 15 years of Customer Relationship Management

• 10 years sales Training and Mentoring

• 4 years construction estimating and project management

SKILLS: Bilingual (fluent in English and Spanish), Management experience, Sales Process / Customer Relation Service,

Data Entry & Data Mining, Trained on various BI tools, ERP Software SAP, ERP Software Visual, Visual CRM, Reynolds

& Reynolds, Windows XP, Windows Office, MS PowerPoint, MS Office, and Advance Public Speaking Course.

EDUCATION:

• BACHELOR OF SCIENCE, Farmingdale State College of Business Management

• ASSOCIATES DEGREE BUSINESS ADMINISTRATION, Suffolk County Community College

HONORS & AWARDS: LATIN HONORS Cum Laude (3.54 GPA), Honor Society Sigma Beta Delta

EMPLOYMENT:

SYNERGY RESOURCES 06/17/13 - Current

Business Development Representative

• Identify new business needs by utilizing phone, email, Synergy Resources marketing initiatives, and networking

events to qualify prospective clients.

• Analyze prospective customer requirements and provide Synergy Resources product and services information.

• Gather information from prospect and ensure activities are tracked in CRM.

• Create brand awareness and profile potential clients.

• Follow up and schedule product demonstrations with prospective clients.

Customer Care Coordinator

• Work with senior management to create, and initiate projects to identify areas of customer relationship

improvement.

• Gather and sort data in CRM system to ensure that current projects are completed, and service provided was done

to complete satisfaction.

• Consult with management regarding customer issues. Follow up with clients and record solution in CRM database

to build a solid customer relationship.

• Assist consultants with daily assignments, and follow up with client’s request with creating and activating

estimates in Visual ERP system.

UFCW LOCAL 348-S 02/2013 – 04/30/2013

Field Organizer in training

• Serviced and built relationships with Local 348-S members.

• Used persuasive language to organize, conduct, and motivate members on campaigns.

• Attended and assisted in Collective Bargaining Agreement (CBA) negotiations.

• Prepared and submitted detailed weekly report to Local 348-S Trustee/President.

• Responded to member needs, submitted grievances on their behalf, and defended members when facing

disciplinary actions.

• Defended the terms defined in the CBA.

BOBS DISCOUNT FURNITURE 12/15/2008 – 02/15/2013

Sales Associate – Customer Service

• Greeted clients, presented merchandise, explained features and benefits of products to customers.

• Assisted in selecting proper merchandise, closed sales in high pace sales environment, and scheduled deliveries.

• Entered customer information and new sales orders in SAP Database, and took credit card payments.

• Maximized profits by up-selling merchandise and selling protection plans.

• Achieved sales recognitions in: 2009, 2010, 2011, and 2012.

112 MITSUBISHI 05/2008 – 10/2008

Finance and Sales Manager

• Verified all customer ids and signatures, contracted deals, and logged all deliveries accurately.

• Maintained proper lender mix, and maintained good relation with primary lenders.

• Maximized profit selling after sale items, and maintained charge-backs at an acceptable level.

• Created and provided receipts for all money received during sales process.

• Assisted the sales team in closing difficult deals.