Customer Service Security

Alandrea Whitaker

**** ********* ****, **********, ** 20705

Cell: 301-***-****• ****************@*****.***

Objective: To obtain an administrative position in a fast-paced office environment, that allows me to utilize

my clerical skills and security experience.

Education

Montgomery College, General Studies, 8/2013- 12/2014

Hampton University, Public Relations, 8/2009-12/2009

Professional Experience

Department of Employment Services, Washington D.C 12/2014-Current

Help Desk Specialist/Office Assistant

• Provide first level contact and convey resolutions to customer issues via phone calls

• Track, route, and redirect problems to correct resources

• Walk customers through problem solving process

• Properly escalate unresolved issues to the next level of support

• Ensure proper recording, documentation and closure

• Follow up with customers, provide feedback and see problems through to resolution

• Copying paper work and keeping a running daily log count

• Filing paper work in appropriate order

• Handling returned mail.

Nordstrom: Savvy Department, Columbia, MD 9/2014-12/2014

Sales Associate

• Stimulated sales by assisting customers with their selection of clothing and accessories.

• Ensured that merchandise and customer service meet brand’s image and standards.

• Performed credit, cash, and check transactions, monitor personal sales goal, and balanced register

upon closing.

Flash Technology Group LLC, Linthicum, MD 3/2013-5/2014

Learning Facilitator

• Provided assistance to customers/students through online helpdesk tickets.

• Answered incoming telephone calls and directed them to the appropriate party.

• Completed data entry projects as assigned by instructors.

• Organized, planned, and managed course offerings using Microsoft Office Suite software.

• Coordinated use of space, tools, equipment, and course materials with faculty to facilitate training

sessions.

• Assisted students with enrollment, withdraws, and other general support.

• Generated and pulled reports, spreadsheets, etc. as requested.

Safeguard Maintenance, Laurel/ Columbia, MD 3/2013-5/2014

Janitor

• Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming them.

• Steam-cleaned or shampoo carpets.

• Gathered and emptied trash.

• Serviced, cleaned, and supplied restrooms.

• Cleaned and polished furniture and fixtures.

• Notified managers concerning the need for major repairs or additions to building operating systems.

CASL, College Park, MD 11/2011-9/2012

Security Specialist

• Provided surveillance to ensure safety and security of personnel and approved guests.

***References available upon request.

• Conducted security inspections for non-cleared and cleared personnel as instructed.

• Performed standard security operations including: opening and securing entrance and exit gate as

necessary, communicating possible threats with other security personnel, and logging the flow of

traffic throughout the facility.

• Front Desk duties such as: Issued visitors badges and parking passes along with answering phone

calls.

New Age Protection, Fort Meade, MD 8/2011-11/2011

Security Escort

• Provided surveillance to ensure safety and security of personnel.

• Conducted security inspections for non-cleared contractors and outside personnel by issuing

identification badges and escorting visitors as necessary.

Eagle Environmental Services, Fort Meade, MD 3/2011-7/2011

Security Escort

• Monitored incoming and outgoing traffic in secured facility.

• Conducted security inspections and issued security badges.

Computer Skills

Microsoft Office Suite (Proficient), Mac Products (Proficient), Adobe (Proficient), 45+ WPM

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