Customer Care
Resume:
R amyr Earl D. Yaun
***D Anchorvale Link #**-*** Singapore 544314
Mobile Number: +639*********
E-mail: ***********@*****.***
Job Objective:
To obtain a position in the medical customer/clients relation field where I can utilize my
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current work experience and education to help improve the organization’s market position.
Core Strengths:
Has a strong medium of the English Language both written and verbal
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Internet savvy and knows how to use MS Office applications
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Team player and willing to work on shifts
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Fast learner and willing to be trained
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Professional Experience:
Customer Care Specialist August 2013 – March 2015
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Maxicare Medical Outpatient
Cebu City Philippines
Job Description:
Attracts potential customers by answering questions about the company’s medical
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services and suggesting information about other products and services customer would
need.
Maintains customer records by updating account information.
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Resolves product or service problems by clarifying the customer's complaint;
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Helps in determining the cause of client’s issues and then select and explain the best
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solution to solve the issue.
Follow up on expediting clients request and ensure that the resolution is made.
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Prepares product or service reports by collecting and analyzing customer information.
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Contributes to team effort by accomplishing related results as needed.
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Hit the individual and team KPI’s to ensure company’s productivity.
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Educational Background:
Tertiary:
University of the Visayas
Banilad, Mandaue City, Cebu, Philippines
Bachelor of Science in Nursing
Graduated: April 17, 2011
Secondary:
Mandaue Technical Institute
Wireless, Subangdaku, Mandaue City, Cebu, Philippines
Primary: Subangdaku Elementary School
Wireless, Subangdaku, Mandaue City, Cebu, Philippines
Trainings/ Seminars Attended:
Title: In house training course on the international classification of disease version 10
Address: Bigfoot Center, Cebu city
Conducted by: Dr. Cherlyn Ann Rueca
Inclusive Date: September 16 to 20, 2013
Title : Basic Phlebotomy Skills Training in Vicente Gullas Memorial Hospital
Address : Gov. Cuenco Ave., Banilad, Mandaue City, Cebu
Inclusive Date: Feb.13,2013
Title: Respiratory Emergencies Training in Vicente Gullas Memorial Hospital
Address: Gov. Cuenco Ave., Banilad, Mandaue City, Cebu
Inclusive Date: March 13,2013
Title: Care for Terminally Ill Patients Training in Vicente Gullas Memorial Hospital
Address: Gov. Cuenco Ave., Banilad, Mandaue City, Cebu
Inclusive Date: March 13,2013
Title: Forensic DNA Analysis
Address: SM City Cebu, Cebu City
Conducted by: Jericho Angelito Q. Cordero, FPAMS, DPSP, MMPA, MD, RN
Inclusive Date: March 23, 2013
Title: Documentation in Healthcare Setting
Address: SM City Cebu, Cebu City
Conducted by: Jericho Angelito Q. Cordero, FPAMS, DPSP, MMPA, MD, RN
Inclusive Date: March 23, 2013
Title: Nurses Roles in Autopsy
Address: SM City Cebu, Cebu City
Conducted by: Jericho Angelito Q. Cordero, FPAMS, DPSP, MMPA, MD, RN
Inclusive Date: March 23, 2013
Title: ABS CBN Grand Halad sa Kapamilya
Address: Cebu City, Philippines
Conducted by: ABS CBN
Inclusive Date: June 19, 2010, July 6, 2013 and June 28, 2014
Title: Cebu Welfare Center Foundation,Inc.
Address: Mandaue, Cebu City, Philippines
Conducted by: Rev. Masataka Ajiro, Japan Philippine Volunteer Association (JVPA)
Inclusive Date: October 8,2010
Title: Basic Life Support CPR Training for Healthcare Providers
Address: Vicente Sotto Memorial Medical Center
Conducted by: Christopher G. Samson, MD., FPAFP
Inclusive Date: January 11 12, 2010
Personal Data:
Gender: Male
Age: 23 years old
Civil Status: Single
Date of Birth: July 14, 1991
Character Reference:
Ms. Sheryl Marie Fantonial
Programme Executive
AsiaEdge Pte. Ltd.
88 Joo Chiat Road, #02 01, S(42782)
Contact no. +65 96680111
Ms. Vivien Lyka Aumentado, RN
Customer Care Department
Maxicare Healthcare Corporation
8th floor AppleOne Equicom Tower
Mindanao Avenue cor. Biliran Road
Cebu Business Park, Cebu City
Contact number: +63-932*******
Mr. Vernon L. Estrera, RN
Customer Care Specialist
Maxicare Healthcare Corporation
4 th floor Robinson Cybergate,Cebu
Tel.No 402 7901 local9114//091********
Mr. Jacqueline Trencio, RN
Customer Care Specialist Team Leader
Maxicare Healthcare Corporation
4th floor Robinson Cybergate,Cebu
Tel.No 402 7901 local9114//091********
VAILABILITY Anytime for a personal interview at your convenience
A :
EXPECTED SALARY : SGD 1,800 per month
Contact this candidate