JOHN URIBE
*****@********.***
**** ****** *****, ****** *******, CA, 95610
PROFILE
Seeking a career in Cyber Security, with a strong background in the fields of IT/Admin/Customer support.
Expertise in Help Desk Support, Tech Support Including and POS Software support. A self-starter able to work
effectively in a team environment or independently. Professional and articulate with a proven record of
communicating effectively with individuals at all levels.
TECHNICAL SKILLS AND ABILITIES
• Penetration Testing on Local Domain Servers
• Valunerabilty Testing
• Computer Hardening NISPOM Standards
• vShepre VM Management
• Security Reports
• SCAP Testing and reporting
• Closed over 1,300 in-coming job tickets a month
• Strong knowledge and Understanding of Active Directory and Group Policy Objects
• Familiarity with implementing DOS command line Batch files, and low level VB scripting principles.
• Experienced in hardening systems using Windows Group Policy in accordance with government standards
• Highly experienced in deploying software both in mundane environments as well as experimental
environments
• Highly trained in maintenance of Software Packages to include: Exchange, Active Directory, Adobe
Photoshop/Image ready, Adobe Reader/PDF, MS Office 97, 2000, 2003 and 2007 Word, Outlook,
PowerPoint, Excel, SharePoint, Ticket Tracker, Landesk, RDP, Computer Management, Citrix Web
meeting, Citrix Remote, VM Ware, POS Triversity, PC Anywhere, VNC, Service-Now, AS 4500
• Familiar with Networking Hardware to include: Routers, Wireless routers (Linksys), modems, Cisco 2980
C Switches, Trip Light
RELEVANT WORK HISTORY
Cyber Security Analyst/Systems Admin, Netce.com, Roseville, CA 11/17/2014 – still employed
• Metasploit Penetration testing, locating threats, patching holes in the network, locate internal threats
• Nexpose Vulnerability testing, creating audit reports, PCI reports, running Network Vulnerability reports
and Corrective Measure reports.
• Symantec Antivirus – Policy creation, creating separate scan policies in regards to Department needs.
Installation, Scanning, Updating AV, Managing Symantec End Point Protection
• Light LINUX knowledge and BASH Scripting
• Knowledgeable in Ethical Hacking principles and countermeasures
• Access Active Directory to verify accounts, passwords, adding users to Groups/Domains, Creating OU’s,
setting attributes, group policies, local policies, Removing rights, deleting accounts. Setting up new users,
setting Security Controls
• SCAP testing / Reporting
• GPO Auditing, Corrective Security Measures within the GPO
• Creating Security Base guide lines for Corporate Use
• Google Apps - Creating new accounts, adding groups
• ShoreTel VOIP Director Management experience. Creating new user accounts.
• WSUS System updates
• Vsphere experience, adding new machines, users, refreshing systems, maintenance.
Information Systems Security Officer/Helpdesk Analyst II, Kemtah (Aerojet), Sacramento, CA
03/18/2013 – 11/17/2014
• Verifying Classified Systems to be in Compliance with NISPOM standards. On both windows XP and
Windows 7.
• Ensured information system data security, reliability, and availability in compliance with NISPOM
guidelines on 98 classified computer systems totaling on average 80 users a piece.
• Worked alongside computer science engineers to ensure data is preserved and secured using
industrial security standards and guidelines developed by the NSA (National Security Agency) and
DSS (Defense Security Services).
• Experienced in SNMP software deployment to monitor and proactively hinder network intrusion.
Trouble shooting network information system configurations and developing secure and unique
solutions to complex security related configurations.
• Knowledgeable in Ethical Hacking principles and countermeasures
• Auditing Classified Systems including standalone, Peer to Peer, and Domain configurations.
• Hardening PC based on Defense Security Service guidelines using Group Policy and Registry edits.
• Access Active Directory to verify accounts, passwords, adding users to Groups/Domains, Term Extensions,
Removing rights, deleting accounts. Setting up new users, setting Security Controls (read/write/ALL)
• Installation of classified and unclassified software on Accredited Information Systems
• Support onsite and offsite users – via Remote Desktop or on location
• Reset Telnet n4 passwords
• Landesk Remote and ticketing system,
• Software installation – MS Suites, CAD, Nuance, Adobe, Winplot, Python, DOORs, SQL, FORTRAN,
Java.
• Configured Printers and trouble shoot remotely
• Driver installations on hardened machines with uniquely configured services and processes.
• Troubleshoot connectivity issues with VPN
• Troubleshooting accessibilities to files, folders and shared drives
• MS Exchange – Creating New user Accounts, Hiding exited users accounts.
• Imaging PC’s, creating hardware/Software requests
Helpdesk Analyst II, Williams-Sonoma, Rocklin, CA 10/04/2012 – 02/01/2013 (contract)
• Access AD to verify accounts, passwords
• Network troubleshooting on Cisco routers and switches. From reseating cables to pinging IP and IP
trace routes.
• Contacting ISP and creating tickets to following up with the ISP.
• Supported 600 stores globally for POS software
• Set up VPN accounts for corporate users
• PCanywhere, VNC to remote desk top to end users POS, Printers
• Configured HP 2420 and Lexmark 460, 450DN printers
• Walked Associates through Network outages and power cycling
• Created Tickets and Closed Tickets in Service-Now
Senior Tech Support, CA-AVRS, Petaluma, CA 1/ 6 / 2010 – 4/ 1 / 2012
• Used MAC system and PC with Active Directory to set up accounts, User Privileges, Resetting of
passwords, Removing Users
• Create and assign new Client Id’s using MAC and PC
• Senior Tech Support for 300 Clients, Troubleshot System Software
• 1 year home based client support using Mac Mini, Sonic wall, IP Phone
• Used both PC and MAC for client support.
• Reporting Helpdesk Tickets and Closing Tickets using MAC and PC
• Resolving DMV error codes
• Contacting DMV support for Network Outages
• Remote help and onsite help
• DMV yearly Audit support
• New user training
• Remote Access through Citrix to connect to clients PC’s
• Trained new clients onsite or remotely on new system software
• Installed new software/hardware on pc’s
Customer Phone & Tech Support, TriVin, Inc., Sacramento, CA 7/1 / 2006 –12/1/ 2009
• Created proposals on future enhancements for software based upon customers opinions and needs for their
business
• Supported customer calls regarding system errors, print issues and connectivity
• Creating field release documents and training for customer support
• Explained proper procedures and regulations to customers regarding DMV software
• Conference calls with corporate, engineering and development team regarding customer’s system
enhancement requests
• Assisting clients with documents and reports for quarterly audits
• Active Directory Account setups, Removing User’s, Setting up Passwords, Resetting of passwords.
EDUCATION
•
• Adelante High School – Roseville, CA 1986-1989
Graduated early and in the upper percentile of the class, Excelled in mathematics and science.
• Florida Metro University - Jacksonville Florida 2005-2007
Program focused on Criminal Forensics with an emphasis on criminal activity on the internet
Maintained a 4.0.
• White Hat certification preparation - CBT Nuggets
• Completed the necessary course work to take the exam for a certification in White Hack ethical hacking
• Sec+ Certification preparation – CBT Nuggets
• Completed the necessary course work to take the exam for a certification in Sec+ methodologies