Customer Service Sales

HAMILTON COOK, III (SN: ***-**-****)

P.O. Box *126, Hampton, VA 23666

757-***-**** E-mail: ********.****@*****.***

Country of Citizenship: United States

OBJECTIVE: To obtain a professionally rewarding position as Housekeeping Aid, Announcement # VHA-590-15-

TDM-1313189-BU/ Series and Grade: WG-3566-2/ VIN 1313189) in a nurturing and growth oriented environment,

where I may apply a multi-faceted and diverse skill set promoting personal growth and unit success.

SUMMARY OF QUALIFICATIONS

• Served in the United States Army with proven professional leadership.

• Able to multitask and make decisive decisions under demanding and challenging situations.

• Proficient in proper planning, problem solving, and the ability to adjust to accomplish and complete

schedules.

• Committed with the ability to manage a project from concept development to project completion.

• Exceptional oral and written communication skills, and experience with personnel management to include

delegation for efficient worker use, assignment planning and, counsel, in accordance to policy and procedure.

EXPERIENCE

August 2013-December 2013 40hrs/wk

VAMC, Hampton, VA (CWT Position) Logistics (Supervisor; Steve Arrington; 757-***-****)

• Knowledge of OSHA and MSDS for safe handling of hazardous chemicals and material.

• Take the initiative without supervision to handle incoming and outgoing stock following specific guidelines

for proper inventory control.

• Experienced and certified in the proper use of warehouse equipment such as the hand t and platform truck,

forklift, pallet jack, and hand tools for packing aand unpacking items for return and/or distribution.

• Ensure medical center supply and demand is met through thorough examination of hospital needs to meet and

exceed customer and client relations, creating positive cohesion with the warehouse, vendors, and hospital

departments.

February 2013-July 2013 40hrs/wk

Red Coat inc., Newport News, VA (Seasonal Position) Custodial Services, (Supervisor; Donna; 757-***-****)

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• Dust, mop, and maintain over 81,100 square feet of floor space.

• Clean, strip, wax, and polish floors using buffer and other related equipment. Clean spills using proper

chemical solutions and equipment on a variety of surfaces (tile, vinyl, carpet etc.)

• QA/QC of assigned duties and responsibilities at all times.

• Maintain inventory control of cleaning supplies and maintenance of equipment.

• Promote work area safety through use of visual identifiers when performing duties.

• Able to perform responsibilities with efficiency and attention to detail in a timely manner without immediate

supervision.

• Physically able to lift 50-75Ibs and perform all related responsibilities.

October 2008-November 2012 55hrs/wk

FKI Logistex, Newport News, VA (Contract Position)

Mechanical Conveyor Belt System Installer (Supervisor; Juan Ortega; 512-***-****)

• Designed, laid out, and installed new warehouse conveyor systems for AAFES (Army/Air Force Exchange

Services). Worked successfully with the U.S. Government and other entities in a teamwork effort resulting in efficient

and early completion.

• Certified and proficient in the operation of equipment such as the Forklift and Scissor Lift, minimizing safety

risks and improving productivity.

May 2007-August 2008 40hrs/wk

Tri-Cites Beverage Company, Newport News, VA

Warehouse Stock Associate (Supervisor-Steve; 757-***-****)

• Vigorously managed stock in accordance with supply and demand for efficient outside distribution to local

businesses, meeting and exceeding their expectations.

• Efficiently palletized products to ease the transition from incoming shipments to outgoing distribution for the

morning shift, resulting in smooth on time delivery.

• Ensure warehouse layout is neat, clean, and safe at all times for ease of circulation, and for picking, and

staging items. Meet and exceed policies and procedures, resulting in zero accidents and 100% safety.

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September 2003-August 2007 30hrs/wk

Preit Corporation, Patrick Henry Mall, Newport News, VA (Seasonal Position)

Customer Service representative (Supervisor-Don Cobb; 757-***-****)

• Uncanny ability to multitask, by personally assisting customers with transactions in retail sales, direction

assistance and familiarization, lost and prevention, answering incoming calls, and other questions and concerns.

• Able to train newly hired employees to meet and exceed company standards, raising the bar in excellent

customer service, resulting in multiple “Employee of the Month” awards team wide.

• Enhanced marketing and promotions with creativity and dedication to senior activities, holiday sales, gift

certificates sales, and events, giving back to the community.

• Maintained routine inventory control by meeting supply and demand, maximizing efficiency in sales.

June 1999-May 2002

United Sates Army; Fort Stewart/Hinesville, GA 40hrs/wk (on call daily)

Combat Engineer (Supervisor- NA; 912-***-****)

• Exceeded the military requirement of 300 for the Physical Fitness test with top scores in areas of strength and

cardiovascular endurance.

• Displayed leadership in various training missions to meet Army compliance for combat readiness.

• Conferred and cooperated with staff as a team in formulating administrative and operational policies and

procedures to improve Battalion standards of excellence.

• Reviewed and analyzed expenditure and operations reports to determine requirements for increased

productivity.

• Effectively communicated with resources by submitting daily, weakly, and quarterly reports to various

personnel involved with ammo management, resource planning, training site reservations, and Company Level training

in support of unit deployability and readiness.

• Responsible for the health and welfare of 36 soldiers and the maintenance and care of 250 vehicles and

equipment valued at over 20 million dollars for operational readiness and sustained support both foreign and domestic.

• Worked successfully with civilian subcontractors in Bosnia to maintain and keep vehicles and equipment

fully mission capable in a foreign and hostile environments.

EDUCATION

Hampton University

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Bachelors of Science Degree in Architecture and Engineering Tech.-06/1994-05/1999; Hampton, VA

U.S. Army Certifications

Safety Officer Course

Fork-Lift/Pallet Jack/Scissor Lift ELEMENT NO. 01

Unit Movement Officer Course ELEMENT NO. 25A

Automated Information Systems Course ELEMENT NO. 81

Information Systems Security Course ELEMENT NO. 25E

Engineers Quality Control Course ELEMENT NO. 75B

MSDS (Material Safety Data Sheets) References Furnished Upon Request

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