Management Manager

Luay Albtosh

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Luay Albtosh

Objective

***** *. ***** *** ** enhance my working capacities, professional skills, business

Unit 2W

Midlothian, IL 60445 Efficiencies and in order to benefit my organization to be better other

708-***-**** in this competitive Time in best possible way with honesty, loyalty,

Good relationship and sheer determination and commitment, to

********@*****.** convert organizational goals in to reality

m

Summary of Qualifications

More than 14 years of experience in business management and IT

management.

Skilled in developing security databases for computer programs and

putting them into action.

A dedicated and organized project manager, skilled in planning and

developing plans, understanding and patient team leader,

communicate effectively with other team members to keep matters

running smoothly and organized.

Excellent multi-tasking abilities; quick and effective problem solver

produce positive results independently; extremely self-motivated

Loyal and dependable, believing internal principles dictate

performance.

Fluent in the Arabic and English language.

Continuing education to obtain a master’s degree in computer

science to add to skills and experience

Professional Experience

2007-pres. Cricket Wireless, Chicago, IL

District Manager for X-Cell Communications

business management

• Translate high level marketing strategy into day-to-day actions

• Build a team of Store Managers and equip them with skills to hire and train staffs

poised to deliver the best possible customer experience

• Setup regular meetings with Store Manager to discuss day-to-day operations, as well

as upcoming store events, promotions and training

• Keeping store performance "scorecards," tracking areas such as: operational

compliance, team dynamics, store appearance, customer satisfaction, and a rolling list

of improvement areas

• Pinpoint performance gaps, address them with a sense of urgency, and escalate serious

issues when appropriate

• Recognizing and celebrate team successes

• Plan local events and promotions consistent with Cricket marketing initiatives and

Luay Albtosh

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branding

IT Management

• Troubleshoot hardware, software and network operating system

• Provide recommendations about accessing information and support

• Maintain log and/or list of required repairs and maintenance

• Connect and set up hardware,Load all required software

• Monitor security of all technology

Ensure hardware is stripped and secured before disposal

• Provide risk assessment.

• Manage team of consultants, programmers, developers, and analysts.

• Ensure projects is completed within budget and on time

Security specialist

Develop the security policy and procedures

• Sensitize employees to security issues

• Implement and manage network firewall, hacker detection and

antivirus

systems

• Set up virtual and telecommuting networks

• Install secure SMTP gateways

• Conduct intensive, regular technological monitoring

2005-2007 Mu’tah University, Karak, Jordan

Supervisor of the Computer Database Section/Library

Department

IT Management

Technician for computer networks and databases.

Troubleshooter for computer malfunctions, provided assistance on-site or via

phone and e-mail for over 100 employees.

Managed the digital library database making research for students convenient

and simple, textbooks were made readily available to the students through the

database, Horizon.

• Install, test and update computer equipment (computers, servers,

peripherals,

programs and software)

• Ensure the maintenance, administration and security of hardware

• Diagnose and treat incidents

• Write procedures and various technical documents

• Provide user support for the initial training on equipment and

Luay Albtosh

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software

2001-2005 Mu’tah University, Karak, Jordan

Supervisor the Computer Section/Deanship of Student Affairs

IT Management

• Supervised the computer section, installed hardware and software

systems, maintained and managed equipment.

• Managed all computer networks and databases and provided solutions

for any malfunctions.

• Set up computer security measures, configured computer networks.

• Offered technical support on-site or via phone or e-mail for over 100

employees.

Team Leadership and Supervision

• Set up the online elections for the Student Government body with Mu’tah

University, being the first university in the country to hold a student

election.

• Participated in a team to prepare and organize the university’s yearbook.

• Managed paperwork for new applicants to the university, responsible for

determining acceptance for each student, organized files online for each

new applicant, developed student IDs.

• Provided input to the head of Deanship of Student Affairs for the

university’s budget and ways financial aid will be dispersed amongst

the students.

• Member of the committee of the selection of employees for the Deanship

of Student Affairs.

Professional Development

Continuing Education:

M.S., Computer Science, Chicago State University (may -2015 )

B.A., Computer Science, Al-Neelain University, Sudan, 2003

Associates, Computer Programming, Tafila Technical University, Al Tafila,

Jordan, 2000

Certified in:

Continuing network security Certificate (may -2015),Chicago State

University

Luay Albtosh

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A+ Hardware Certificate

ICDL (International Computer Driving License)

KNOWLEDGE

• Windows Server 2008 (Working with Local User Account,Working with File

Systems,Installing and Configuring Network Printers,Identifying the fundamentals

of TCP/IP, Remote Access )

• IIS and Apache on Windows Server Administration (Administrative Tools,Local

Security Policy, Windows Firewall,Configuring Windows Application Services

(Server Manage/Roles,Internet Information Service (Web Server, FTP ),Apache on

Windows (FtpServer, HTTP Server, Hadoop, SSHD, Tomcat)

• Oracle Database on Windows(Oracle Client,Oracle DBA,Oracle Developer

Oracle DB ).

• SQL Server on Windows (ASP.NET on Windows,SQL Server LocalDB. )

• Scripts on Windows( CGI, PHP, Perl,PHP on Apache server )

• Linux Server(Configuration,User Management,Device Management,Host Files )

• Linux Services(Install Services on Ubuntu Linux,FTP Server

Installation,install Apache, MySQL, PHP on Ubuntu Linux,Ubuntu

Desktop)

• Oracle Database on Linux (Install Oracle 11g Express Database )

• Big Data (AWS Cloud (EC2 instance, AMI,JPS &

IFCONFIG,Hadoop Daemons Pig)

• C++ Programming Languages (Object-Oriented Programming,SDLC,Memory

Management,Data Structures and Algorithms,Complexity Analysis, Graphs, and

Searching,Hashing, and Data Compression )

• Networking (OSI Model and (TCP/IP Protocol, IPv4, ARP,

ICMPv4, IPv6, Mobile IP, (UDP),(TCP), (SCTP),Unicast Routing

Protocols (RIP, OSPF, and BGP),Remote Login: TELNET and

SSH,File Transfer: FTP and TFTP,Electronic Mail:SMTP, POP,

IMAP, and MIME,Network Management: SNMP )

SKILLS AND ABILITIES

• Project Management skills

• detail oriented, excellent communication and documentation

skills

• Self motivated and a self starter

• effective verbal, presentation and listening communications

skills

• decision making skills

• stress management skills

• time management skills

Luay Albtosh

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• maintain favorable public relations.

Contact this candidate