Customer Service

LEILA H. MINCHENER

*** ****** **** ****, *********, TX 75686 Mobile: 903-***-****

acou8c@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Wrigley Philippines Inc. ( Manufacturing) Administrative Specialist / Budget officer system

Taguig, Philippines January 2008-March 2014

● Planned travel arrangements for associates and regional associates from USA and Asia Pacific.

(Car transfers, rent-a-car coordination, company driver schedule coordination, flight reservations and ticketing, hotel accommodations, visa processing and other needed arrangements)

● Negotiated hotel and travel agency rates

●Organized seminar in office or offsite venue for associates and regional guests.

● Assisted fieldsales for their car repair request, distributor checks availability,expense report receiving,and consolidation of Daily Sales activity reports.

● Managed and coordinated to wireless company the cell phones plan for the top management and district managers.

● Tracked trade expenses monthly and reported to the sales management team

● Centralized mailing which contributed to cost savings to the company.

● Sent overseas documents or products sample for evaluation via DHL or Fed Ex

● Drafted meeting agenda, supplied advance materials and executed follow-up for meetings

● Managed the receptionist area, including greeting visitors and responding to telephone

and in-person requests for information.

● Maintained the front desk and reception area in a neat and organized fashion.

● Booking meetings at the conference rooms and prepared conference rooms

● Maintained and reserved the executive conference room calendar online.

● Managed the day-to-day calendar for the general manager and entire company's monthly activity.

● Supplied key cards and building access to visitors.

● Served as central point of contact for all outside vendors needing to gain access to the office

● Made copies, sent faxes and handled all incoming and outgoing correspondence.

● Organized files, developed spreadsheets, faxed reports and scanned documents.

● Designed electronic file systems and paperless files

● Received and distributed faxes and mail in a timely manner.

● Properly routed agreements, contracts and invoices through the signature process.

● Managed daily office operations and maintenance of equipment.

● Safe keeping of office supplies and sample chewing gums for trade samples.

● Help the company for the proper inventory control of office supplies to all departments

● Facilitated working relationships with associates, co-tenants and building management.

● Processed the purchase requisition via SAP system

● Entry of invoice details in SAP for payment processing

● Issuance of free goods via SAP system

● Update new Standard cost and add new BOM in trade expense system

Threebond Singapore Manila Representative office (Manufacturing) Marketing Coordinator

Makati, Philippines October 2002 – January 2008

● In-charge for all customers purchase order coordination in Singapore office

● Shipping documents recording and coordination to the customers via e-mail or via fax.

● Good communication with customers for all their concerns.

● Followed up purchase order and forecast to customers.

● Prepares delivery receipts for the sample for the customers

● Negotiates and preparation of quotations

● Conducted actual inventory and get monthly forecast update with customers

Matsushita Business Machine Corp. ( Manufacturing) Production operator / Warehouse clerk and Buyer or Planner

Taytay,Philippines February 1996- August 2002

● Assemby of photocopier in the production line ( 3 months)

● In-charge of encoding the incoming invoices, delivery receipts for outgoing parts in warehouse and issuance of materials to production area (4 years)

● Negotiated to suppliers the cost down of raw materials ( 2 years and 3 months)

● Consolidated and analyzed all actual inventories of materials in the warehouse prior to ordering

● Prepares and sending purchase orders including the forecast to suppliers

● Followed up shipping documents for the imported parts and delivery date commitment.

● Conducts warehouse inventory and production site inventory every month end.

Rustan's Commercial Corp. ( Retailer) Data Encoder

Quezon City, Philippines November 1995 – January 1996

● Data entry of vouchers/ invoices

● In charge of batching summary per week

EDUCATIONAL BACKGROUND:

Central Colleges of the Philippines - Quezon, City (Philippines)

YR 1995 - BS Computer Science - College Degree

COMPUTER AND SOFTWARE SKILLS:

Windows 8 (Outlook, Excel, Word, and PowerPoint), Golden Bear ( Power User- Trade Expense System), AS400 and SAP

CHARACTER REFERENCES:

Gregory Sawyer (family friend)

Pilgrim's Truck Driver

641 County Road 2332, Pittsburg, TX 75686

Cell : 903-***-****

Chris Jones (Pastor )

Bethel Academy Principal

614 Mt. Pleasant Street, Pittsburg, TX 75686

Cell: 903 -237-8987

Leila H. Minchener

525 County Road 2332

Pittsburg, TX 75686

Cell: 903-***-****

E-Mail: acou8c@r.postjobfree.com

March 24, 2015

Human Resources Manager

InVest In People,LCC

RE: Customer Service Associate

Dear Hiring Manager,

Good day!

I'm contacting you in regards to the Customer Service Associate position advertised and posted on March 23,2015.

I am very interested into this job. I feel like I'm a great match for the job and fit with your organization. I always love the opportunity to work in a manufacturing industry.

My skills are current. My priority is to guarantee that assistance and support is done efficiently. Please review my attached resume for more details on the following skills /qualifications:

Billing,encoding, time management,meeting planning,schedule management,results oriented,multi-tasking, strong work ethic,professional and matured.

I can be reached for an interview at your convenience. I'd be happy to provide greater detail about my skills and experiences during an interview. Kindly call me at your earliest convenience.

Thank you, in advance for your consideration.

Sincerely,

Leila H. Minchener

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