Customer Service Manager
Resume:
ERNEST C. BECKER
Ocala, FL ****2
Home: 352-***-**** / Cell: 352-***-****
Email: ************@*****.***
Objective: A position in senior management, general management, supervision, proposal management,
technical writing which will allow me to focus on actionable, best business solutions to
improve quality, enhance productivity, increase revenue and establish a culture of
continuous improvement.
Skill Summary
1. Project Management 7. Ship Maintenance 12. Proposal Management
2. Report Preparation 8. Customer Service 13. Financial Management
3. Continuous improvement 9. Facility Security 14. Quality Assurance
4. Technical Operations Officer/Manager 15. Professional
5. Production Management 10. Technical Writing Presentations
6. Weapons Handling 11. Leader experience 16. Strategic Planning
Professional Experience / Qualifications
Project Planning & Organization
Managed the major overhaul of the USS CANOPUS (AS-34) valued at $74 million reducing
costs by having the ship’s crew do tasks they are familiar with and shipyard personnel do the
tasks they do most efficiently. Project completed 3 months early and under budget.
Managed the Federal bid proposal process, including technical writing, for 6 government
contracts averaging $30 million each.
Successfully operated a floating dry dock facility docking 19 nuclear submarines and auxiliary
craft over a period of 20 months to accomplish hull repair / refurbishment and radiological work.
Planned and completed main computer system upgrade to the submarine USS Tennessee (SSBN
734) with Trident Refit Facility technicians saving the government $15 million in shipyard costs.
Planned and coordinated multi-agency support for the movement, inactivation and ultimate
disposal of Navy Ships including aircraft carriers.
Production Management / Customer Service
Managed a team of engineers and a manufacturing facility to design and build mock up training
devices for the NASA Space Station program. Supervised the use of these devices during
astronaut training.
Managed up to 27 production shops and 38,000 production hours per month at the Trident
Submarine Refit Facility, Kings Bay, GA.
Capably led a team of 35 senior technicians conducting electronics readiness inspections and
providing on-call electronics systems repair and training assistance to more than 95 vessels in the
Southeastern United States, Caribbean, and Scotland.
Leadership / Supervision / Administration
Successfully served in positions as Commanding Officer, Officer In Charge, and Major
Department Head supervising and training up to 750 personnel in a union work environment.
Led NASA organization to ISO 9000 and OSHA VPP certification. Managed $14 million annual
budget and supervised 165 personnel including engineers, technicians and divers.
Implemented effective accident prevention programs contributing to significantly improved safety
metrics. Zero accident frequency rates led to lower workman’s compensation costs.
As Vice President, Operations, improved operational performance at five Florida Juvenile
Correctional Facilities engaged in the confinement and rehabilitation of youth ages 13 to
17. Responsible for contract compliance and quality of work performed.
Facility Security Manager for Department of Defense (DOD) Contract. Trained and certified in
JPAS DOD security clearance management system. .
Technical Management
Implemented cost saving initiatives through business case analysis by disposing of obsolete
equipment and leasing the equipment as needed. Savings exceeded $250,000 per year.
Initiated a technical program to repair, test and reuse printed circuit boards saving more than
$80,000 per month.
Implemented processes to reduce the preparation time to dry dock submarines by pre-cutting of
the support blocks enabling preparations for docking to be made within 3 days.
Supervised conversion of Trident Missiles from” war ready” missiles to “test” missiles installing
destruct, telemetry and tracking equipment resulting in more than 30 successful tests.
Planned and conducted acoustic surveys, analysis, and solved noise problems with components of
the NASA International Space Station.
Planned work and drafted procedures for critical work on electronic and mechanical (hydraulic
and seawater) systems including repair and recertification on nuclear and non-nuclear systems.
As Director of the Neutral Buoyancy Laboratory, managed and supervised astronaut training and
diving operations at NASA’s Neutral Buoyancy Laboratory (NBL).
Financial and Budgeting
As a Navy Commanding Officer, senior leader, and Corporate Chief Financial Officer, managed
and budgeted for labor and material resources totaling more than $24 million annually.
Full charge accountant for start up and ongoing operations for two corporations.
Experienced in business planning and the development of new business.
Employment History
Donarra Extrusions: General Manager, Ocala, FL 2011-2015
Executive Vice President: Global, A 1st Flagship Co, Irvine, CA, 2003-2010
Director of Operations: SPACEHAB, Inc., Webster, TX, 2000-2003
Manufacturing Production Manager, Johnson Engineering, Webster, TX, 1998-2000
Weapons Repair Department Head, Trident Refit Facility, Kings Bay, GA, 1996-1998
Test Director, Naval Ordnance Test Unit, Cape Canaveral, FL 1993-1996
Commanding Officer, OAKRIDGE (ARDM-1), Kings Bay, GA 1991-1993
Education and Training
B.S. Business Administration, Charleston Southern University, Charleston, SC 1982
A.S. Business Administration, DeAnza College, Cupertino, CA 1976
Qualified in Submarines, Surface Warfare, and as Dry Dock Officer
Experienced with Microsoft Office and Project software. Touch type 70 words per minute
Additional Information:
Earned Navy, Marine Corp. Meritorious Service Medal (4 awards), Commendation Medal (2
awards) Achievement Medal (2 awards)
Have valid passport and DOD Security clearance. Willing to travel and willing to relocate.
References available upon request
Contact this candidate