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Customer Service Manager

Location:
Ocala, FL
Posted:
March 24, 2015

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Resume:

ERNEST C. BECKER

*** ** ***** **.

Ocala, FL ****2

Home: 352-***-**** / Cell: 352-***-****

Email: acou70@r.postjobfree.com

Objective: A position in senior management, general management, supervision, proposal management,

technical writing which will allow me to focus on actionable, best business solutions to

improve quality, enhance productivity, increase revenue and establish a culture of

continuous improvement.

Skill Summary

1. Project Management 7. Ship Maintenance 12. Proposal Management

2. Report Preparation 8. Customer Service 13. Financial Management

3. Continuous improvement 9. Facility Security 14. Quality Assurance

4. Technical Operations Officer/Manager 15. Professional

5. Production Management 10. Technical Writing Presentations

6. Weapons Handling 11. Leader experience 16. Strategic Planning

Professional Experience / Qualifications

Project Planning & Organization

Managed the major overhaul of the USS CANOPUS (AS-34) valued at $74 million reducing

costs by having the ship’s crew do tasks they are familiar with and shipyard personnel do the

tasks they do most efficiently. Project completed 3 months early and under budget.

Managed the Federal bid proposal process, including technical writing, for 6 government

contracts averaging $30 million each.

Successfully operated a floating dry dock facility docking 19 nuclear submarines and auxiliary

craft over a period of 20 months to accomplish hull repair / refurbishment and radiological work.

Planned and completed main computer system upgrade to the submarine USS Tennessee (SSBN

734) with Trident Refit Facility technicians saving the government $15 million in shipyard costs.

Planned and coordinated multi-agency support for the movement, inactivation and ultimate

disposal of Navy Ships including aircraft carriers.

Production Management / Customer Service

Managed a team of engineers and a manufacturing facility to design and build mock up training

devices for the NASA Space Station program. Supervised the use of these devices during

astronaut training.

Managed up to 27 production shops and 38,000 production hours per month at the Trident

Submarine Refit Facility, Kings Bay, GA.

Capably led a team of 35 senior technicians conducting electronics readiness inspections and

providing on-call electronics systems repair and training assistance to more than 95 vessels in the

Southeastern United States, Caribbean, and Scotland.

Leadership / Supervision / Administration

Successfully served in positions as Commanding Officer, Officer In Charge, and Major

Department Head supervising and training up to 750 personnel in a union work environment.

Led NASA organization to ISO 9000 and OSHA VPP certification. Managed $14 million annual

budget and supervised 165 personnel including engineers, technicians and divers.

Implemented effective accident prevention programs contributing to significantly improved safety

metrics. Zero accident frequency rates led to lower workman’s compensation costs.

As Vice President, Operations, improved operational performance at five Florida Juvenile

Correctional Facilities engaged in the confinement and rehabilitation of youth ages 13 to

17. Responsible for contract compliance and quality of work performed.

Facility Security Manager for Department of Defense (DOD) Contract. Trained and certified in

JPAS DOD security clearance management system. .

Technical Management

Implemented cost saving initiatives through business case analysis by disposing of obsolete

equipment and leasing the equipment as needed. Savings exceeded $250,000 per year.

Initiated a technical program to repair, test and reuse printed circuit boards saving more than

$80,000 per month.

Implemented processes to reduce the preparation time to dry dock submarines by pre-cutting of

the support blocks enabling preparations for docking to be made within 3 days.

Supervised conversion of Trident Missiles from” war ready” missiles to “test” missiles installing

destruct, telemetry and tracking equipment resulting in more than 30 successful tests.

Planned and conducted acoustic surveys, analysis, and solved noise problems with components of

the NASA International Space Station.

Planned work and drafted procedures for critical work on electronic and mechanical (hydraulic

and seawater) systems including repair and recertification on nuclear and non-nuclear systems.

As Director of the Neutral Buoyancy Laboratory, managed and supervised astronaut training and

diving operations at NASA’s Neutral Buoyancy Laboratory (NBL).

Financial and Budgeting

As a Navy Commanding Officer, senior leader, and Corporate Chief Financial Officer, managed

and budgeted for labor and material resources totaling more than $24 million annually.

Full charge accountant for start up and ongoing operations for two corporations.

Experienced in business planning and the development of new business.

Employment History

Donarra Extrusions: General Manager, Ocala, FL 2011-2015

Executive Vice President: Global, A 1st Flagship Co, Irvine, CA, 2003-2010

Director of Operations: SPACEHAB, Inc., Webster, TX, 2000-2003

Manufacturing Production Manager, Johnson Engineering, Webster, TX, 1998-2000

Weapons Repair Department Head, Trident Refit Facility, Kings Bay, GA, 1996-1998

Test Director, Naval Ordnance Test Unit, Cape Canaveral, FL 1993-1996

Commanding Officer, OAKRIDGE (ARDM-1), Kings Bay, GA 1991-1993

Education and Training

B.S. Business Administration, Charleston Southern University, Charleston, SC 1982

A.S. Business Administration, DeAnza College, Cupertino, CA 1976

Qualified in Submarines, Surface Warfare, and as Dry Dock Officer

Experienced with Microsoft Office and Project software. Touch type 70 words per minute

Additional Information:

Earned Navy, Marine Corp. Meritorious Service Medal (4 awards), Commendation Medal (2

awards) Achievement Medal (2 awards)

Have valid passport and DOD Security clearance. Willing to travel and willing to relocate.

References available upon request



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