Customer Service Manager

ANTHONY R. JACK

*** **** *****. #**, *** York, NY 10032

*******@*****.***

347-***-****/347-***-****

Objective: Utilize my global skills to contribute and help develop growth opportunities for a

growing enterprise.

Skills:

• Proven Leader, Strategic Thinker, Motivator, Self-starter, Financial Reporting,

Team Building, Change Facilitator, Multi-media Communicator; Technology

Literate in all Microsoft Software, Prompt, Reliable, Detail Oriented, Flexible,

Competent, and Great Work Ethic.

EXPERIENCE:

2013-2014 CHECKERS

Bronx, NY

General Manager

• Conducted orientation for new hires and weekly meeting with support staff

• Overlooked and modified payroll as well as scheduled to meet the needs of the

establishment

• Inspected store operations and facilities to ensure store met and exceeded

standards of procedures criteria

2011-2013 BURGR KING New York, NY

General Manager

• Meet sales goals and standards, by performing operational procedure accurately in

accordance with necessary policies.

• P & L accountability,

2005-2009 WENDY’S Bronx, NY

Co-Manager

• Responded to General inquires and prepared written correspondence and status

reports.

• Developed store plans, timelines, and milestones and followed up with store

Manager to ensure completion of assignments, provided assistance and trained staff

• Evaluated existing service to determine effective customer service to determine

effective customer service protocol as expected

1999-2003 WENDY’S

New York, NY

Co-Manager

• Operating a business focused on delivering a positive experience to all customers

• Assisted in execution of company policy, procedure, and programs to achieve store

objectives. Scheduling and food Inventory

EDUCATION:

Berkeley College, International Business, undergraduate (2014- 2016)

Delaware Valley Job Corps: Certificate of Culinary Arts: Graduated 1988

BK Foundation: Certificate Safe Surf, Food Protection

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