Customer Service Sales

BYRON JONES M. EDRALIN

**** ******* ***. #*, ********, CA 91204

213-***-**** • *****.*******@*****.***

OBJECTIVE

Experienced Cashier/Stocker looking to utilize and advance retail skills to provide a

company and its customers a positive shopping experience with excellent customer

service.

SUMMARY OF QUALIFICATIONS

Over ten years of experience working in retail sales and customer service environments.

Knowledgeable in general supermarket and large retail store policies and guidelines.

Exceptional skills in cashier management and areas of stocking. Possess excellent

customer service skills with proven ability to address and resolve customer’s questions

and concerns. Skilled at operating computerized cash registers, scanners and affiliated

POS system. Proficient computer and internet skills. Hardworking, energetic, organized.

WORK EXPERIENCE

Warehouse Associate, Harbor Freight Tools, Pasadena, CA Mar 2014 – present

Responsible for organizing and maintaining merchandise in the warehouse and in-store

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prior to opening.

Provide assistance with unloading merchandise off of delivery trucks.

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Capable of re-calibrating back-stock merchandise.

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Sales Associate/Cashier/Stocker, Trader Joe’s, Westwood, CA Mar 2006 – Jan 2014

Effectively recorded sale of items and accurately processed totals of transactions

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following company procedures with payment processing, issuing receipts, refunds, and

change to customers.

Ensured that each customer received outstanding service by providing a friendly

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environment through customer greetings, answering questions, and informing them of

promotions and/or popular items.

Demonstrated knowledge of products using suggestive selling methods.

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Maintained the appearance of aisles, shelves, and displays, as well as keeping them

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fully stocked.

Responsible for stock room preparation and unloading of groceries from delivery trucks.

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Sales Associate/Cashier/Stocker, Aron’s Records, Los Angeles, CA Sep 1998 – Mar 2006

Managed cashiering activities and ensured a balance drawer at end of each shift.

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Enforced store policies in areas of purchasing, exchanges, and customer trade items.

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Demonstrated strong customer service in addressing customer and vendor concerns

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with pricing, availability, damaged products, buybacks, and special orders.

Maintained and organized records, CDs, and cassettes alphabetically by artist, name,

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and genre.

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