operations, district, regional, manager
Resume:
Daniel Smith
West Brandywine, PA *****
*********@*******.***
www.linkedin.com/in/danielpsmith1
Summary
Multi-unit, sales driven, hands-on, operations executive with leadership
experience in the fast paced Service Industry. Streamline operations,
improve efficiencies, and enhance labor relations, as well as, grow top
and bottom lines. Improved key performance indicators and labor
relations through employee and management engagement and continuous
improvement.
Key Skills
. Building, training, and leading world-class teams, surpassing objectives
. Recognized for developing, communicating, and implementing valued driven
front line sales and marketing strategies.
. Identifying and seizing opportunities for profitable revenue growth
including opening new markets and/or new sites
. Served as key customer liaison for account management, negotiation and
retention
. Experienced and manage with Six Sigma, Lean, and 8D problem solving
methodologies
Professional Experience
Aramark Uniform Services 2011-2013
Key Account Manager, Northeast, US (remote), 2012 - 2013
Focused on retaining existing National and Regional, Multi-location, and
Strategic Accounts. Increased profitable revenue through additional
products, services, locations, and increased penetration of locations.
. With a book of business of 48 accounts, valued at $14 million yearly,
obtained 98% retention while growing revenue by 14% for year one, by
defining, understanding and matching needs
. Negotiated and resigned expiring business with increases. Advised and
created specialized reports for select accounts for discussion and action
. Became a true business partner with accounts, Market Center, and the
corporate teams through calls, understanding true needs, and meetings
Assistant General Manager, Cherry Hill, NJ, 2011 - 2012
Directed and led the Market Center service team in account retention,
incremental sales, and growth with increasing customer satisfaction, while
observing and training under the direction of the General Manager for all
industry aspects, including the Production and outside Sales team
management.
. Hired, mentored, and coached four new District Managers, upgrading talent
. Created six Key Performance indicators, communicated with accountables,
and posted, resulting in driving awareness and results. All KPIs
increased over 10%
. Market Center customer satisfaction rose due to focus and timely quick
resolutions
. Incremental sales increased 11%, through awareness, accountability, and
daily reviews
. Redefined, reworked previous Service area labor issues to a win win
outcome with union
. Overall Market Center improved profit margins 13% vs. prior year with
increased revenue, retention, and satisfaction
The Hertz Corporation 1999-2011
General Manager, PA, DE and NJ, 2005 - 2011
Oversaw all rental car operations with full P&L responsibilities for a
three state, $120 million dollar operation in the Mid-Atlantic.
Responsibilities included brand management, top and bottom line management
and growth, labor relations, management team development, and
strategic growth.
. Expanded the brand by 24 locations, including opening the Pittsburg
market while hiring and installing a management team.
. Reorganized and reworked production processes and assignments which
resulted in a workforce reduction and cost savings of 22%
. Increased the 11,000 car fleet utilization by 6 points through daily
reviews. Reduced fleet transportation cost by $677K year one and
received Nationally recognized
. Drove incremental sales revenues up by 21%, and revenues rose by 14%.
. Created a winning management team, with many managers promoted to larger
roles.
. Accomplishments were driven through setting measurable goals, regular
reviews, accountability, and employee and management full engagement.
Area Manager, Northern CA, 1999 - 2005
Developed the Northern California suburban market while driving results at
the major airports (San Francisco, Oakland, and Sacramento).
Expanded the suburban market to 37 locations and grew local revenues to
$28M
. Hired, trained, and mentored all District managers, with many promoted
to larger roles
. Created communication tools for the area, relaying idle counts,
utilizatition, and availability to utilize fleet, increased utilization.
Reports now used division wide
. Identified, negotiated, and signed multiple accounts, including a twelve-
shop and nine shop chain, increasing market share, received national
recognition.
. Negotiated several fleet purchases to augment the rental fleet from
Mercedes, Toyota, Nissan, Mazda, and Honda.
. Directed and engaged in the decertification of the Teamsters at
Sacramento Airport.
. Appointed primary contact for largest account, $60M annually, California
State Automobile Association, renewed yearly, and grew penetration.
. Created team activities and events, cultivating a culture which values
improvement and results.
. Reduced OSHA recordables by 55% first year, by training, awareness, and
accountabity, largest improvement in Western region.
City Manager, Denver, CO, Washington, DC, Buffalo and Binghamton, NY
Assisted City Manager, Philadelphia, PA
Station Manager, Los Angeles, CA
Dispatcher, San Diego, CA
Education
B.S. in Business, Bellamine University, Louisville, KY
Professional Development
Leadership / Sean Delaney program Contract / Lease Negotiations
Lean / Six Sigma training 8D Problem Solving Techniques
Effective Interviewing Techniques Service Based Sales
Continuous Improvement Process Value Added Mapping
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