Customer Service Manager
Resume:
GEORGE BOYLE
**** ******** ****, ****** **** ****2
***********@*********.***
WORK EXPERIENCE
Sept 2014 – Feb 2015 L & L Foods, Wilmington, Ohio
Production Shift Supervisor
L & L foods is a leading provider of high volume food packaging
solutions with strong expertise in portion control food applications.
Responsible for planning, monitoring, and appraising job results. Increased shift
load count by 60%. Completed nightly production plan, revised schedule,
monitored personnel and resources, resolved problems. Completed inbound and
outbound receiving. Managed GMP and quality standards.
Jan 2014 – Sept 2014 St. Bernard Soap Company, St. Bernard, Ohio
Production Manager
A subsidiary of Tr illium Health Care Products, this division
m anufactures and markets beauty care products which includes bar
and body soaps.
Responsible for improving daily productivity, quality, and safety metrics for
approximately 80 technicians. Investigate all production delays, initiate remedial
action, and coordinate with resources on and off shift. Consistently enforce
rules, regulations, and policies while maintaining positive labor relations.
Oct 2010 – Oct 2013 MCM Electronics, Springboro, Ohio
Operations Manager
A division of Premier Farnell, MCM is a broad line distributor of
electronic components, equipment, and accessories for the consumer
electronics industry .
Responsible for 140,000 square foot warehouse, 12 million dollars worth of
product, 55 employees and two supervisors. Introduced major operational
enhancements in every phase of the operation. Prepared and controlled
operational budgets, managed inventory, organized recruitment and placement of
required staff. Implemented and managed operational plans, delegated tasks,
established work schedules and evaluated performances. Managed major 3PL
account. Met with customer base and fulfilled all customer shipping requests.
• Dropped total labor cost per line by 16%
• Reduced overtime by 82%
• Increased receiving efficiency by 33%
• Reduced box usage to save $16,000 per year
• Conducted safety meetings with a two year zero accident rate
• Completed implementation of new WMS system in 2013
Jan 2003 – Oct 2010 Kelloggs Snacks Division, New Hudson, Michigan
Transportation Manager; Assistant D.C. Manager
Part of Kelloggs, the division is one of the top cookie and cracker
m akers in the country.
Responsible for product distribution throughout the state of Michigan, including
the Upper Peninsula and parts of northern Ohio, averaging 85,000 cases per
week. Regional supervisor for truck implementation of XATA tracking system.
Supervised employees and vehicle fleet at four different locations in two states.
• Managed fleet of 30 trucks, 50 trailers, and 60 Teamster employees
• Ensured compliance with all Federal and State regulatory requirements,
including DOT, internal and external audits, and random drug testing
• Conducted driver training and safety training while reducing accidents by
80% in one year
• Part of team which successfully converted the New Hudson Distribution
Center to PTV (pick to voice)
• Experienced in inventory control, SAP, route planning, and logistics
• Implemented continuous route adjustments to deliver improved efficiency
and better customer service
April 1998 – Jan 2003 Kelloggs Snacks Division, Cincinnati, Ohio
Transportation Manager
Manager of distribution operations, assets, facility, products and
u nion personnel to ensure timely and correct shipments of finished
goods to the customer.
• Established new procedures to manage fleet maintenance and control costs in
compliance with DOT.
• Administered inventory management procedures to assure proper receipts,
stock rotation, product holds and physical inventory.
• Supervised all OSHA reporting requirements.
• Planned, coordinated, and supervised safety and sanitation practices to be
consistent with prescribed operating standards and regulatory requirements.
• Worked with individual sales representatives and store managers on a daily
basis to ensure customer service.
1994 – Apr 1998 Transport Service Company, Orlando, Florida
Terminal Manager and Lead Dispatcher
Based in H insdale, I l linois, Transport Service delivers chemical and
food grade products within the continental U.S., Canada, and Mexico
• Managed forty drivers and scheduled equipment and manpower consistent
with customer orders and demands, as well as terminal revenue and cost
generation including shop time and man hours.
• Created new dispatch procedure for computer database to catch missed loads
and raise on-time efficiency.
• Improved lines of communication with shippers and consignees, leading to
increased load capacity and fewer empty miles.
• Coordinated work between outside vendors and terminal personnel to reduce
down time of equipment and improve overall performance.
EDUCATION
Rollins College, Winter Park, Florida; Bachelor Degree in History
United States Air Force, various military schools; Top Secret SCI clearance
Proctor and Gamble – QAKE training
SKILLS
SAP, HP, SAGE, PTV (pick to voice), WMS, Excel, Word, PowerPoint, RF scanning devices
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