Customer Service Manager

DENISE VARGAS

************@*****.***

C: 347-***-****

EMPLOMENT HISTORY:

iQor Holdings, East Hartford CT, Agent/Customer Service Support

**/** - *******

Glenview Enterprises LLC, New Britian, CT, Property Manager

02/13 - 04/14

. Managed 5 residential apartment buildings

. Accounts Receivable, posted rent payments and did bank deposits

. Scheduled and performed showings of vacant units, did all leasing and

lease renewals

. Interacted with Housing Authority and Elite Inspections

. Interacted with Wheeler Clinic and The Connection, Inc. for the

placement of their clients in new homes

. Scheduled appointments for repairs, generated and delegated work

orders

. Composed letters and completed tenant verifications forms

. Placed calls to vendors for service

. Interacted with tenants on daily basis

. Handled all calls

Accord Realty Services/SG2 Management LLC, New York, NY, Property Manager

02/04 - 10/12

. Managed multiple residential apartment buildings in The Bronx and

Manhattan

. A/R: scanned all rental checks and transmitted created daily batches

to Signature Bank via internet. Posting of receivables in Yardi

Voyager

. A/P: posted all payables and issued checks utilizing Yardi Voyager

. Responsible for weekly payroll utilizing Paychex-PC Paroll/Citrix

. Utilizing Yardi Voyager, set-up move ins, moved out vacating tenants,

did deposit accounting, generated and posted lease renewals.

. Scheduled all HPD Violations for repairs, confirmed completed repairs,

notarized and mailed Correction of HPD Violations forms

. Scheduled appointments for repairs

. Called and/or emailed vendors for service

. Generated Work Orders and Purchase Orders through Yardi Voyager.

. Handled all matters with New York Housing Authority

. Handled all matters with Department of Human Resources City of New

York

. Interacted with tenants on daily basis.

. Interacted with attorneys to review and schedule court ordered repairs

Allerton Associates, Bronx, NY, Maintenance Supervisor

08/02 - 01/04

. Supervised 2 superintendents, 8 handymen and 6 porters

. Interacted on daily basis with tenants and vendors. Interacted with

city employees/officials such as HPD, Fire Dept, Boiler Inspectors,

etc. when required

. Interacted with outside contractors, roofers, appliance repairmen,

plumbers, etc.

. Handled all maintenance related phone calls and maintenance request

for 700 units

. Corrected all HPD violations and court ordered repairs in a timely

manner

. Ordered and maintained building supplies, materials and equipment

. Generated Purchase Orders for vendors, tracked and followed-up on

orders

. Daily filling of work-orders, purchase orders, invoices, tenant and

building files

. Responsible for all turn over's of vacant apartments

. Ordered all appliances (Stoves and Refrigerators) and kitchen Cabinets

. Scheduled appointments with tenants for repairs and followed up

. Assessed repairs in apartments and inspected on daily basis worker's

progress

Education: Monroe College, Bronx, NY, Major: Computer

Science

Skills: MS Word, Excel, Windows, QuickBooks Enterprise,

Yardi Voyager, ADP-PC Desktop, PAYCHEX-PC/CITRIX

Languages: English and Spanish

Licensing: Notary Public, State of New York

Salary Requirement: $55K Negotiable

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