Manager Management

Maroun A. Naser

***********@*****.***

905-***-**** Burlington Ontario

Professional Experience

May 2012 - Present

Enterprise architecture & business process mgmt

Business development, Education & Corporate Businesses

Burlington, ON Canada

The business

An integrated multi-module software to help transform your business into a digital organization.

Modules covered from process modelling to workflow simulations. Add-ons covered reporting,

business intelligence and others areas.

Achievements

New clients, opportunity assessment and account management activities

Prepare financial value propositions as supported by RoI

Collaborate in virtual teams and expand partner network

Dec 2004 – Apr 2012

Educational technologies & enterprise applications

Business development & marketing

International Turnkey Systems (ITS)

The business

ITS <ITS.ws>, is a system integrator (VAR SI) for ERP Enterprise Applications for the higher

education, enterprise, telecommunications and financial industries.

Applications and software

Banner® education SIS from Ellucian® technologies

Complete e-learning solutions with customized and off-the-shelf online courses

Luminis® portal and content management system

Documentum® document management system from EMC2

Oracle e-Business ERP - human resources management system, payroll, finance, i-Learn

Microsoft Dynamics® and SharePoint

Cisco audio/video conferencing for the virtual classroom

Achievements

Managed team of 4 in the Enterprise business unit

$20M product portfolio: ERP (admin, academic), e-Learning and the unified digital Campus.

Sales enablement and cross-team collaboration

A value-add reseller for an ‘online classroom software’ at the Syrian Virtual University.

Relationship manager for the ITS Education Partner Network

Educational Technologies Enterprise Applications Effective Organizations

Maroun A. Naser

Jun 2002 - Nov 2004

E-learning and ‘classroom on the web’ technologies

Business Development

Net2Learn Technologies

The business

N2L is a software reseller of specialized online learning courses, education infrastructure applications

and web-conferencing.

Applications and software

Learning management systems; Portals and content; Online courseware libraries

Web conferencing software: A classroom on the web

Online support and mentoring tools: The Virtual Mentor

Oct 2000 -May 2002

Cisco Networking Academy Program

Program Manager – middle east & n. africa

Cisco Systems

CNAP delivered online learning curriculum for students to learn computer networks’ design

and setup using Cisco routers, switches, Cisco network manager and other infrastructure.

Cisco offered practice labs as well to program participants and teacher training

Engage universities, colleges and technical schools to enrol and offer the curriculum to their

students as electives.

Administration of applications to join the program

Collaborate with Cisco country managers and contribute to setup of national academic

network; i.e. Jordanian universities’ network, Ankabut® for universities in UAE.

Apr 1995 - Dec 1998

Citi Bank Group

Citiphone call center banking officer

Citibank customer services (loans, credit cards, Bank a/c’s)

Initiate requests for problem resolution with other CB departments

Call center managed around 20,000 calls per month

Participated in a total Quality project across departments to streamline and enhance customer

service processes.

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Educational Technologies Enterprise Applications Effective Organizations

Maroun A. Naser

Training & Certification

“Helping Clients Succeed” - A consultative approach to business development - Franklin Covey

Salesforce.com

Dealmaker®

SPIN selling

HP Enterprise Sales Manager

TANDBERG video conferencing Sales

Education

B.S (Management Information Systems), C&E American University, Lebanon (2005)

Advanced Certificate in Marketing by the Chartered Institute of Marketing, Dubai (2000)

Undergraduate courses in computer sciences at the University of Toledo, Ohio, USA (1989)

Skills & Competencies

Moderate consultative client Needs Assessment to help develop the optimum solution,

supported by RoI

User of SalesForce.com and Dealmaker® CRM (client relationship mgmt)

Project management experience

Adapts new technologies

Problem-solving and negotiation

Improved sales and service KPIs through vision, leadership and collaboration

International business – Canada, USA, Europe, Middle East, N. Africa

Associations & Memberships

The Chartered Institute of Marketing, United Kingdom

The Royal Naval Association – Burlington chapter

References available upon request

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Educational Technologies Enterprise Applications Effective Organizations

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