Customer Service Assistant

Savoy Colbert

Recruitment HR Assistant

DeSoto, TX

***********@*******.*** - 972-***-****

Competent, confident, and compassionate professional with extensive

knowledge of general business administration, and management. Articulate

problem-solver with superior analytical and interpersonal skills. Organized,

with exceptional ability.

WORK EXPERIENCE

Executive Assistant to the President and CEO

Methodist Systems, Inc - May 2004 to October 2014

Collaborate with HR Director and Supervisors on Policies and Procedures

Actively participated in training functions

Maintain Quality Assurance with all aspects of management

Payroll and Distribute Live Checks to Department Managers.

Manage Call Center for Billing Representatives

Travel to different sites conducting job fairs

Assure Quality Assurance Monitoring in Call Center

Set up drug screens, background checks assist in ensuring time and attendance system is utilized by

managers.

Planned and conduct new employee orientation

Maintained and updated personnel files in accordance with company policy and procedure.

Conduct interviews and also responsible for termination

Responsible for planning company functions and events

Foster and mature employee relations

Benefits Coordinator

Assist in team efforts for bonus incentives

Facilitate in Job Fairs

Assistant to Director of Human Resources

Supervise special projects as needed

Front Office Support Manager

Dr. Meeks - Dallas, TX - April 2001 to April 2004

Insure and proofread patient information

Referral and New Patient Coordinator

Team leader/responsible for training new front office staff

Coordinate and schedule appointments

Responsible for reminding patients of appointments

Scheduling hospital procedures for Doctor.

Insure that doctor is up to date on hospital records and meetings.

Assistant for doctor and assist with special projects as needed

Coordinate company functions

Assist customers

Dallas, TX - October 1998 to March 2001

Collections, Customer Service Dallas Morning News

Document and bill special pricing to ad customers

Call customer for outstanding accounts

Provide accurate information to contractors

Assist customers with problems concerning delivery

Responsible for customer starts and activations

Collect payments on past due accounts

Responsible for ending past due accounts

Input customers credit card information in system

Prepare Excel billing ledgers

Resolve complex accounting discrepancies

Develop and manage spreadsheets, reports, and system databases to ensure

well organized process flow

Trouble-shoot system errors

Review documents for completeness

Possess vast customer service skills in dealing with customer issues and concerns

Maintains accurate billing accounts according to established policies and procedures

Title Assistant

Hexter-Fair Title Co - February 1994 to August 1998

Responsible for preparation and entry of data in mortgage closings

Created and maintained schedules for home mortgage daily closings

Reconciled loan documents

Assisted senior loan officers with daily responsibilities and special

projects as needed

Maintain a customer friendly environment for clients as well as agents

Conducted necessary background research for prospective clients.

Director True

land Daycare - January 1993 to February 1994

Created and maintained all training and procedural handbooks for employees.

Responsible for hiring all employees

Managed three day care providers

Provided day care services for low-income families

Developed day care curriculum for teachers and students

Complied with all Texas State laws governing day care establishments

EDUCATION

High School Diploma

David W. Carter High School - Dallas, TX

Education/Business Administration

Texas Woman's University - Denton, TX

ADDITIONAL INFORMATION

COMPETENCIES

Team oriented

Articulate problem-solver

Organized

Exceptional persuasive ability

Able to work with little or no supervision

Highly motivated

Detailed Oriented

Works well with all levels of management

Multitask focused

Team Leader

Strong written and oral communication skills

Good phone etiquette

Culturally diverse

Proficiencies:

Operating Systems: Windows 95/98/2000-07

Microsoft Applications: Word, Excel, PowerPoint, Outlook

Other Applications: Ten Key, Internet Explorer, and Ad marc System,

Peachtree, AS400,Medical Manager, Next Gen Systems

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