Customer Service Account Executive

**** ********* **** ***. #**** Lauderhill FL *****

Contact: 954-***-****

****.******@*****.***

GAIL ROMERO

Work Experience

Jul 2012 – Present

AUTONATION FORD Ft. Lauderdale, FL

Customer Care (CSI) Coordinator

• Responsible for customer satisfaction

• Following up on customers’ visit & overall satisfaction with service provided

• Making changes or adjustments for the customer if necessary

• Working with the service team members, keeping them updated on survey results and any areas which needs improvement

• Perform administrative and clerical duties such as filing, answering phones, and organizing lease paperwork, all cash transactions

• Overall providing high quality and outstanding customer service

Oct 2011 – Aug 2014

CARNIVAL CRUISE LINE Ft Lauderdale, FL

Guest Logistics Agent

• Debarkation and Embarkation – Checking guests in and out of the terminal on time

• Interacting/Meeting & Greeting all guests

• Providing quality and outstanding customer service

Sep 2011 – Aug 2012

AUTONATION NISSAN Pembroke Pines, FL

Administrative

• Perform administrative and clerical duties such as filing, answering phones, and organizing lease paperwork

• Perform all cash transactions

• Provide quality and high class customer service

• Having the ability to multitask in a pleasant and timely manner for providing overall customer satisfaction

Mar 2010 – Apr 2011

DEAL OR NO DEAL FURNITURE Trinidad

Owner/Manager

• Perform administrative and clerical duties such as filing, answering phones, and organizing paperwork

• Overseeing and managing employees as well as the store production

• Greet customers, listen to their needs and present them with the product best suited to fit their needs

• Provide quality customer service and maintain sales

• Inventory – placing orders, pricing

Jan 2007 – Dec 2009

REGAL PRODUCTS LIMITED Trinidad

Sales Account Executive

• Responsible for Promotions & Marketing products

• Persuading primarily supermarkets and other companies with facts and benefits of products to purchase for retail

• Following up on customer accounts

• Collecting payments

• Providing quality and outstanding customer service

Jan 2005 - Nov 2007

CHIEF BRAND PRODUCTS Trinidad

Sales Account Executive

• Responsible for Promotions & Marketing products

• Persuading primarily supermarkets and other companies with facts and benefits of products to purchase for retail

• Following up on customer accounts

• Provide quality and outstanding customer service

Qualifications

• Computer Skills, Saber Airline Reservations, Customer Service, IATA Certificate, Medical Administration

Education

Jun 2011 – Mar 2012

4026 Inverrary Blvd Apt. #1102 Lauderhill FL 33319

Contact: 954-***-****

****.******@*****.***

GAIL ROMERO

ULTIMATE MEDICAL ACADEMY Tampa, FL

• Medical Administrative Diploma

Jan 2000 – Mar 2002

SITAL COLLAGE OF TERTIARY EDUCATION Trinidad

• Saber Airline Reservations, Customer Service Training, IATA Course, Book Keeping

Sep 1983 – Jun 1988

WOODBROOK GOVERNMENT SECONDARY SCHOOL Trinidad

• High School Diploma

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