Customer Service, Computer Packages like Excel, Microsoft Office Word

AUDREY R. REBELLO

***** ****** ***** • Lanham, MD 20706 • **************@*****.*** • 301-***-****

SUMMARY OF QUALIFICATIONS

A self-starting creative individual with demonstrated organizational and planning abilities. Works well

individually or as part of a team. A results-oriented, dependable professional with demonstrated

knowledge and expertise in Office Administration, Education, and Customer Service. Excels in a fast-

paced environment as well as providing outstanding customer service while increasing the overall

customer experience. Able to contribute favorably to bottom line goals with the use of analytical skills.

PROFESSIONAL EXPERIENCE

CURRENT:

MARSHALL’S DEPARTMENT STORE

Currently, I am working in the Receiving Department of Marshalls Department Store in Greenbelt. I

receive merchandize from the truck and put alarms on expensive clothing and perfumes and hang clothes

according to sizes. I even worked as a Guest Relations Employee trying to promote the sales of

Marshalls/TJX gift cards during the Christmas season.

DR. GONSALVES MEDICAL OFFICE Jan 2012 – Present

MEDICAL SECRETARY Leonardtown, MD

Family and Internal Medicine practice.

• Answer telephones and direct calls to appropriate staff.

• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

• Operate office equipment, such as voice mail messaging systems, and use word processing,

spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters,

case histories, or medical records.

THE ACADEMY OF ST. MATTHIAS THE APOSTLE Oct 2010 – May 2011

TEACHER’S AIDE (Volunteer) Lanham, MD

Dedicated to promoting educational excellence to all.

• Assisted the teacher by taking attendance.

• Graded homework and tests, using answer sheets, and recorded results.

• Distributed teaching materials to students, such as textbooks, workbooks, or paper and pencils.

• Assisted the teacher by teaching English and Writing to students’ ages 4-6 years.

• Maintained order within the classroom, school and on school grounds.

Audrey R. Rebello *********@*****.*** (301) 731--6990

ALICE DEAL MIDDLE SCHOOL Oct 2008 – Oct 2009

REGISTRAR Washington, DC

Combines a rigorous academic program with the nurturing environment of a neighborhood school .

• Recorded daily attendance using both paper and computer records for the school population of

539 students covering 7 periods per day, including Proctoring exams such as the DC CAS.

• Assisted with arrangements for school field trips, Shadow Days, visits to high school, assuring

that each student going had a permission slip signed by a parent or guardian.

• Answered incoming phone lines, directing each caller to the appropriate person, or took messages

when unavailable.

• Dispensed prescribed drugs for students required to take the medications.

THOMSON ELEMENTARY SCHOOL Apr 2007 – Oct 2008

REGISTRAR Washington, DC

One of several elementary schools in the District of Columbia and part of the DC Public School System .

• Admitted and withdrew students for specific classes as directed by daily instructions.

• Completed tasks in the absence of the Administrative Assistant and School counselor for a 5-

month period.

• Documented attendance for 425 students covering the full 7-period day.

• Assisted in the Nurse’s office dispensing medication for students with Asthma.

• Notified parents as directed by the principal concerning various situations

• Transferred student files to the Special Education Counselor and others as directed or required.

• Maintained the Fund Raising Account when monies form events such as Golf Tournaments and

other events were held.

BANK OF AMERICA Oct 2006 – Feb 2007

ASSOCIATE TELLER Hyattsville, MD

The nation's leading financial institution and home for all of your personal financial needs .

• Cashed checks and paid out money after verifying that signatures were correct, that written and

numerical amounts agreed, and that accounts had sufficient funds.

• Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.

• Entered customers’ transactions into computers to record transactions and issued computer-

generated receipts.

• Balanced currency, coin, and checks in cash drawers at end of shifts, and calculated daily

transactions using computers, calculators, and adding machines.

• Examined checks for endorsements and to verify other information such as dates, bank names,

identification of the persons receiving payments and the legality of the documents.

• Posted ATM and Quick Drop deposits to individual accounts, assuring accuracy of each posting.

PROFESSIONAL DEVELOPMENT

PG Community College

Certification: Computer Operations Largo, MD

St. Xavier’s College

Major: Bachelor of Arts: Economics Bombay, India

Audrey R. Rebello *********@*****.*** (301) 731--6990

St. Agnes High School

Graduated: High School Diploma Bombay, India

Audrey R. Rebello *********@*****.*** (301) 731--6990

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