Service Management

Anna Yankow

281-***-**** cell; *******@*****.***

Work Experience:

Royal Dutch Shell / Contractor (IDI – Information Development, Inc.) Houston, TX

May 2014 – Present

Senior Technical Writer, Lead

Working with the Upstream Americas Deepwater Group, Projects and Technology Group,

Unconventionals and Unconventional Completions Effectiveness Teams, Legacy Properties Team,

and Arctic-Alaska Team to create project documentation.

Creation of, editing of, formatting, and proofing of all internal documentation pertinent to the Shell

Vito Project for value assurance review and Shell Appomattox Project for decision gate 3. Decision

Gate documentation. Restricted/Confidential documentation.

Documentation includes the Field Development Plan, the Basis for Design, Conceptual Well Design

Endorsement Report, Materials Selection Report, Monthly Vito Project Management Report

(internal and sanitized joint venture partner version), and various standalone reports concerning

geophysics, topsides, project strategy, financial, HSSE, Quality, Project Proposal documentation,

work processes, et al.

Preparing pre-read documentation for review by upper level / executive management; making pre-

read edits in preparation for final draft issued to the business for formal approval.

Drafting includes interface with SME’s both face to face and virtually (remote), organization of drafts

and edits, coordination of mass edits culled from multiple versions, creating of indexes, appendices,

table of contents (TOCs), and preparing print ready documentation if requested.

Writes communications for upper level management to the business.

Also proofs and edits one-off pieces, such as SPE papers, white papers, workshop papers, articles.

Writes Project web content for Vito Project SharePoint site.

Advanced MS Word formatting skills.

Extensive interface with subject matter experts, stakeholders and various levels of management.

Regular interaction with projects’ document control leads.

Deadline driven environment. Quick turn-arounds.

Manages projects and own workload across a diverse group of business units. Self edits.

FMC Technologies, Houston, TX October 2013 – April 2014

Technical Writer II, Subsea Drilling Systems Product Lifecycle Management

Managed, wrote, and edited technical collateral related to subsea wellhead product line. This

included assembly, mobilization, preservation/storage/maintenance manuals, and demobilization

procedures for subsea products and associated running tools.

Worked with Manufacturing Engineering to write installation and user guides for facility bar coding

software.

Use of drawings, technical specifications, and parts lists to aid in creation of documentation.

Regularly interviewed subject matter experts and stakeholders; researched and gathered technical

information.

Embedded self in local service facility to document work processes, gather information from

technicians, and take photographs of components and processes.

Regularly edited technical documents for adherence to style and compliance with various policies

and procedures.

Anna Yankow

281-***-**** cell; *******@*****.***

Used TeamCenter to create documentation, make revisions, conduct workflows, and to release

engineering change notices.

Advanced use of Microsoft Word styles and formatting to create and revise documentation.

National Oilwell Varco, Houston, TX February 2012 – August 2013

Business Analyst, Information Systems Implementation Team, NOV DOWNHOLE

Software implementation of Electronic Document System (EDS), a web-based application for use

by service centers to record tool service data (measurements, damages, etc.)

Database administration of EDS

Regular interface with software developers and bug fix testing.

Training: conducted international instructor led trainings of software application (Kuwait, Argentina,

Canada, Scotland, Singapore, etc.)

Training Documentation: developed and delivered quick reference cards, training courses, and

exercises for software application.

Piloted software to end users.

Creation of, scheduling of, and updating/closeout of trainings, locations, and attendees in

company’s learning management system (LMS).

Extensive interviewing of subject matter experts, researching engineering documentation, and

researching service procedures.

National Oilwell Varco, Houston, TX February 2009 – January 2012

Technical Writer II Service Quality Team, NOV DOWNHOLE

Significant writing and editing experience; managed, wrote, and edited technical collateral.

Regularly interviewed subject matter experts; researched and gathered technical information.

Regularly edited technical documents for adherence to style and compliance with various policies

and procedures.

Internal documentation process creation and use. Conducted document workflows for review and

approval utilizing SharePoint.

Uploaded and maintained documents and their revisions on TeamCenter according to company’s

quality management system (QMS) and in compliance with ISO9001:2008 standards.

Supported internal quality auditors on audits and with documentation requests from the field.

Wrote and edited online computer based trainings (CBTs) for service technicians.

Developed and published our own, internal Service Quality Newsletter targeting global service

centers.

Interviewed personnel, wrote news articles, proofread and edited documents for the Strategic

Marketing and Communications Team: SPE papers, Downhole Direct Newsletter, white papers;

edited and assisted engineers and product line directors in the writing of professional papers

delivered at both national and international conferences.

Co-authored an SPE paper, Advancements in Downhole Drilling Tool Placement for Highly

Deviated Wells and ERD Applications

Wrote mission statements for various business groups.

Worked independently and as a member of cross functional teams.

Anna Yankow

281-***-**** cell; *******@*****.***

National Oilwell Varco, Houston, TX March 2008 – January 2009

Technical Documentation Specialist, Technical Publications, Rig Solutions Division

Regularly interviewed subject matter experts and stakeholders; researched and gathered technical

information.

Compiled documentation for oilfield equipment: certifications, drawings, bills of material (BOMs),

parts lists, operations and maintenance manuals.

Contacted vendors and customers when needed in order to collect documentation.

Handled high volume print jobs and compiled hard-copy manuals using Adobe Acrobat.

Wrote an operations and maintenance manual for a custom hydraulic mast dolly.

Performed quality control (QC) for office’s documentation.

Regularly managed multiple dead-lined projects.

Education: M.A. English Literature, University of Houston 01/06-04/08, B.A. English Literature; University

of St. Thomas 08/96-05/00 Magna cum Laude; St. Agnes Academy, graduated in top ten percent of

class, 1996.

Continuing Education:

SharePoint Level 1 Training – Certificate, Speaking Skills Lab-Certificate, Managing for Performance

Course– Certificate, TapRooT – 2 Day Root Cause Analysis Training – Certificate, Lean Training with

emphasis on 5S, Drilling Motors & Drilling and Fishing Tools Product Knowledge Courses – Certificates,

Drilling Motor Service Technician Training & Torquemaster Breakout Machine Training– Certificates.

Technical & Professional Skills: Microsoft Office including, SharePoint 2010, Visio, Publisher,

PowerPoint, Excel, Outlook OneNote, Live Meeting; Remedy, WebEx, TeamCenter, Adobe Acrobat Pro, &

Adobe LiveCycle Designer, LiveLink. Society of Petroleum Engineers Style Guide, APA, Chicago Manual of

Style, MLA.

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