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Customer Service Manager

Location:
Mantoloking, NJ
Posted:
March 21, 2015

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Resume:

John Sampson

** ***** *****, ******, ** *****

201-***-****

acotpy@r.postjobfree.com

Summary

I have 25 + years of experience as a Warehouse / Logistics Manager.

My skills and experiences include: Contract Management, Cost Control, Forklift Trainer / Operator,

GMP’s, HAACP, Inventory Management, ISO 9002 Certification, Logistics,MAS500, Materials

Management, Microsoft Excel, Microsoft Word, Negotiation, Outlook, Performance Analysis, Policy

Analysis, Team Building, Quality Control, RF Scanners, Scheduling, Shipping, Silliker/ AIB

Compliance, Supply Chain, Transportation, Receiving, RF Scanners, Warehousing. OSHA

Warehouse Safety

Experience

Dale and Thomas Popcorn, Englewood, NJ 2006 - 2014

Logistics /Warehouse Manager

Managed a staff of 38 employees including employees in a third party fulfillment warehouse.

Directed activities along the supply chain. Coordinated activities in production, purchasing,

warehousing, distribution, quality assurance and finance. Improved supply chain operations.

accuracy, customer service, speed and safety. Streamlined activities to meet distribution needs.

Directed inventory movement, storage and processing of inventory. Ensured orderly, timely

transitions. Maintained regular material and production flow. Evaluated and negotiated rates and

contracts with third party warehousing and logistics providers. Managed activities involving

receiving, inventory control and warehousing. Ensured availability of materials and products. My

accomplishments included: Created a comprehensive employee safety program to reduce work

place accidents. Ensured warehouse met Siliker/ AIB standards at all times

Interbake Foods2001-2006

Logistics/ Warehouse Manager

Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation,

disciplinary actions and termination. Identified and selected appropriate logistics providers..

Prepared requisitions and purchase orders for products, supplies, equipment and services. Created

policies and procedures to improve job performance and warehouse safety. Maintained records of

requisition orders and goods received. Assessed current and future availability of materials.

Resolved grievances between the company and vendors/contractors. Maintained ISO9002

standards for shipping and receiving. My accomplishments included: Coordinated inventory counts

to ensure 99% accuracy. AIB and SQF preparation. Knowledge sets include: Contract Negotiations,

Cost Control, Employee Development, Employee Training, Hiring, Negotiating, Performance

Appraisals, Performance Reviews, Policies, Procedures.

Interbake Foods 1993 - 2001

Receiving Supervisor

Coordinated activities in warehousing. Collaborated with other managers to improve supply chain

coordination. Streamlined activities to meet distribution needs. Directed inventory movement,

storage and processing of inventory. Ensured orderly, timely transitions. Managed activities

involving receiving, inventory control and warehousing. Ensured availability of materials and

products. Designed warehousing strategies for finished products. Made changes to supply chain

operations including: writing work instructions and procedures for receiving department to comply

with ISO9002 standards. Provided training, coaching and discipline when necessary. Knowledge

sets include: Fork Lift, Forklift, Operation, Inventory, Control, Inventory Management, Logistics,

Microsoft Excel, Microsoft Outlook, Microsoft Word, Radio frequency identification RFID scanners,

Radio frequency scanners, Receiving, Warehouse Management, WMS software,

Interbake Foods1980-1993

Shipping Supervisor

Train staff in regulatory policies or procedures. Hire or evaluate staff. Analyze inventories to

determine how to increase inventory turns, reduce waste, or optimize customer service. Implement

new or improved supply chain processes. Design and implement plant warehousing strategies for

production materials or finished products. Maintain inventory of shipping supplies, such as boxes,

labels, tape, bubble wrap, loose packing materials, and tape guns. Order or purchase merchandise

to maintain optimal inventory levels. Analyze all aspects of corporate logistics to determine the most

cost-effective and efficient means of transporting products or supplies. Direct inbound and outbound

logistics operations, such as transportation or warehouse activities, safety performance, and

logistics quality management. Plan and implement material flow management systems to meet

production requirements. Create policies and procedures for logistics activities. Establish and

monitor specific supply chain-based performance measurement systems.

Professional Development

Management Essentials

Certified Kepner-Tregoe Decision Making/ Problem Solving

Forklift Certified Trainer

Selective Development (Interviewing)

FDA/ AIB/ Sillker Compliance

Advanced Microsoft Excel

Contract Negotiations

OSHA Record Keeping Compliance / Operating Standards

Warehouse Safety

Accident Investigation and Reporting

ISO9002 Shipping & Receiving

HAACP

DOT Regulations

GMP’s

Education

St. Patrick’s High School – Elizabeth, NJ

References

Ed Mari – Purchasing Manager – Toufayan Bakery – 201-***-****

William Mistretta - Operations Manager - Joy Cone Co. - 908-***-****

Scott Stone - Operations Manager - Rich Products - 609-***-****



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