Customer Service Manager
Resume:
John Sampson
** ***** *****, ******, ** *****
****.*********@*******.***
Summary
I have 25 + years of experience as a Warehouse / Logistics Manager.
My skills and experiences include: Contract Management, Cost Control, Forklift Trainer / Operator,
GMP’s, HAACP, Inventory Management, ISO 9002 Certification, Logistics,MAS500, Materials
Management, Microsoft Excel, Microsoft Word, Negotiation, Outlook, Performance Analysis, Policy
Analysis, Team Building, Quality Control, RF Scanners, Scheduling, Shipping, Silliker/ AIB
Compliance, Supply Chain, Transportation, Receiving, RF Scanners, Warehousing. OSHA
Warehouse Safety
Experience
Dale and Thomas Popcorn, Englewood, NJ 2006 - 2014
Logistics /Warehouse Manager
Managed a staff of 38 employees including employees in a third party fulfillment warehouse.
Directed activities along the supply chain. Coordinated activities in production, purchasing,
warehousing, distribution, quality assurance and finance. Improved supply chain operations.
accuracy, customer service, speed and safety. Streamlined activities to meet distribution needs.
Directed inventory movement, storage and processing of inventory. Ensured orderly, timely
transitions. Maintained regular material and production flow. Evaluated and negotiated rates and
contracts with third party warehousing and logistics providers. Managed activities involving
receiving, inventory control and warehousing. Ensured availability of materials and products. My
accomplishments included: Created a comprehensive employee safety program to reduce work
place accidents. Ensured warehouse met Siliker/ AIB standards at all times
Interbake Foods2001-2006
Logistics/ Warehouse Manager
Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation,
disciplinary actions and termination. Identified and selected appropriate logistics providers..
Prepared requisitions and purchase orders for products, supplies, equipment and services. Created
policies and procedures to improve job performance and warehouse safety. Maintained records of
requisition orders and goods received. Assessed current and future availability of materials.
Resolved grievances between the company and vendors/contractors. Maintained ISO9002
standards for shipping and receiving. My accomplishments included: Coordinated inventory counts
to ensure 99% accuracy. AIB and SQF preparation. Knowledge sets include: Contract Negotiations,
Cost Control, Employee Development, Employee Training, Hiring, Negotiating, Performance
Appraisals, Performance Reviews, Policies, Procedures.
Interbake Foods 1993 - 2001
Receiving Supervisor
Coordinated activities in warehousing. Collaborated with other managers to improve supply chain
coordination. Streamlined activities to meet distribution needs. Directed inventory movement,
storage and processing of inventory. Ensured orderly, timely transitions. Managed activities
involving receiving, inventory control and warehousing. Ensured availability of materials and
products. Designed warehousing strategies for finished products. Made changes to supply chain
operations including: writing work instructions and procedures for receiving department to comply
with ISO9002 standards. Provided training, coaching and discipline when necessary. Knowledge
sets include: Fork Lift, Forklift, Operation, Inventory, Control, Inventory Management, Logistics,
Microsoft Excel, Microsoft Outlook, Microsoft Word, Radio frequency identification RFID scanners,
Radio frequency scanners, Receiving, Warehouse Management, WMS software,
Interbake Foods1980-1993
Shipping Supervisor
Train staff in regulatory policies or procedures. Hire or evaluate staff. Analyze inventories to
determine how to increase inventory turns, reduce waste, or optimize customer service. Implement
new or improved supply chain processes. Design and implement plant warehousing strategies for
production materials or finished products. Maintain inventory of shipping supplies, such as boxes,
labels, tape, bubble wrap, loose packing materials, and tape guns. Order or purchase merchandise
to maintain optimal inventory levels. Analyze all aspects of corporate logistics to determine the most
cost-effective and efficient means of transporting products or supplies. Direct inbound and outbound
logistics operations, such as transportation or warehouse activities, safety performance, and
logistics quality management. Plan and implement material flow management systems to meet
production requirements. Create policies and procedures for logistics activities. Establish and
monitor specific supply chain-based performance measurement systems.
Professional Development
Management Essentials
Certified Kepner-Tregoe Decision Making/ Problem Solving
Forklift Certified Trainer
Selective Development (Interviewing)
FDA/ AIB/ Sillker Compliance
Advanced Microsoft Excel
Contract Negotiations
OSHA Record Keeping Compliance / Operating Standards
Warehouse Safety
Accident Investigation and Reporting
ISO9002 Shipping & Receiving
HAACP
DOT Regulations
GMP’s
Education
St. Patrick’s High School – Elizabeth, NJ
References
Ed Mari – Purchasing Manager – Toufayan Bakery – 201-***-****
William Mistretta - Operations Manager - Joy Cone Co. - 908-***-****
Scott Stone - Operations Manager - Rich Products - 609-***-****
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