Customer Service Manager

Ashley Young

nutrition

Phoenix, AZ

******.*******.*****@*****.*** - 256-***-****

WORK EXPERIENCE

Nutritionist

Mountain Park Health Center - Phoenix, AZ - October 2013 to March 2015

Responsibilities

Medical Nutrition Therapy

Obtains diet and related medical/personal history.

Assesses patient’s nutritional needs and determines the approach most likely to achieve

compliance. Evaluates nutrient adequacy of current diet and makes appropriate recommendations. Provides

dietary education at the patient’s level of understanding. Communicates with clinical staff when

indicated. Includes summary of Medical Nutrition Therapy in patient’s medical chart. Provides follow-up

evaluation through office visits

Plans and implements nutrition education programs for patients.

Includes written objectives, appropriate content, teaching methods and materials.

Evaluates objectives and revises curriculum as necessary.

Nutrition Education Specialist

Yuma Country Dept of Health - Yuma, AZ - 2012 to 2013

Responsibilities

Analyzes health and nutrition histories based on lifecycle stage. Evaluates the impact of the parent/feeding

dynamics on nutritional status, growth, and development.

Determines program eligibility based on programmatic guidelines.

Provides risk-specific education based on participant's identified nutritional risk and the client's priority,

emphasizing positive health outcomes.

Operations Manager

Crothall - Birmingham, AL - 2011 to 2012

Established standards and work procedures for housekeeping staff. Planned work load, area assignments,

and staffing schedules to ensure adequate services to meet or exceed contract agreement.

Interviewed, hired, and trained new hires. Provided on-boarding, new hire orientation, continuing staff

development and training, and day-to-day supervision of all housekeeping staff.

Conducted regular inspections of areas of work and made recommendations to the hospital for improved

maintenance. Reported monthly to management regarding goals, accomplishments, and future plans.

Communicated with staff, other departments, and administration to ensure streamlined operations and

efficient work flow. Coordinated outside services.

Customer Service Manager

Wal-Mart Stores - Huntsville, AL - 2007 to 2011

Provided employees with guidance in handling problems and in resolving escalated complaints.

Communicated work procedures and company policies to staff.

Implemented corporate and departmental policies, procedures, and service standards in conjunction with

management directives.

Monitored and evaluated staff performance and productivity; made personnel action recommendations

action when needed.

Also served as Customer Service Associate and Cashier prior to promotion to management.

EDUCATION

Bachelor of Science in Nutrition & Hospitality Management

Alabama A&M University - Huntsville, AL

SKILLS

Leadership, Microsoft Office, Hiring/On-Boarding, Customer Care, Conflict Resolution, Money Handling, Policy

Compliance, Facility Maintenance, Quality Assurance

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