Taylor G McColloch

**** ****** ******, *****, **** 84403

801-***-****

acotod@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

More than 2 years’ successful experience in customer service and support

Profile

•

with recognized strengths in account maintenance, problem solving and

trouble shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

1. Possess solid computer skills.

2. Ability to train, motivate, and supervise customer service employees.

3. A team player, acknowledged as “Total Quality Customer Service

Professional.”

Two Rivers High School, Ogden, Utah 2014

Education

STILL ATTENDING

Experience

WAITRESS

RAMBLIN ROADS JUNE 2011 JUNE 2012

*Kept customers happy making sure their orders were correct and that the environment was clean. Able to be

fast and friendly.

INBOUND CALL REP

FOCUS SERVICES JAN 2013 AUG 2013

Working as part of a team and supporting the office manager. Responsible for the day to day tasks

and duties of the office. Key duties were;

• Handling incoming / outgoing calls, correspondence and filing.

• Faxing, printing, photocopying, filing and scanning.

Updating, processing all documents

Skills & Abilities

A clear and confident telephone manner.

• Ability to communicate effectively with a wide range of customers.

• Proven attitude for dealing with customer complaints.

• Extensive knowledge of Microsoft Office.

• Experience of working in a busy inbound call center environment.

REFERENCES AVAILABLE UPON REQUEST

• Dealing with customers face to face

• Fully aware of the importance of data security and relevant legislation.

• Prospecting for sales leads

• Able to identify and act upon potential sales opportunities.

REFERENCES AVAILABLE UPON REQUEST

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate