Customer Service Management
Resume:
JINEESH.K
Mobile: 009***********
Email:***********@*****.***
Madivala
Bangalore - 68
Ph: 984-***-****
*************@*****.***
Objective
To obtain a career path in an organization, which includes all my Strengths, duties and
Responsibilities ideally, that utilizes best of my ability, skill, experiences & education.
Professional Experience
1) AL SAHARA TRAVEL AND TOURISM, RAS AL KHAIMAH (UAE)
Post : Travel Consultant
Period: 2 years from 19th January 2008 to 5th January 2010
Job responsibilities
1) Responsible for providing travel arrangements, local tour and activities, as well as
financial services, and hotel reservation
2) Issuing and making available the reservations for air ticket
3) Informing clients about travel dates, times, connections, baggage limits medical and visa
requirements and assisting clients in preparing required documents or forms for travel,
such as visas.
4) The ability to provide customer service as and when required.
2) ORANGE TRAVEL AND TOURISM BAHRAIN (IATA)
Post: Reservation Officer
Period: 1 year and 6 month from 05th April 2012 to 15th October 2013
Job responsibilities:
1) Preparing itineraries & costing for international tour packages.
2) Hotel reservation through online suppliers.
3) Arranging Hotels and tour packages through direct suppliers for different countries.
4) Booking Cruises through Royal Caribbean and Norwegian Cruise Lines
5) Doing Airline reservations and issuing tickets.
6) Co-coordinating with airlines and hotel suppliers.
Professional Qualification
Name of the Examination Institution
IATA-UFTAA International Travel & Tourism Academy for Management Studies Calicut in 2007
Training Program me
Diploma in Airport Management Guiders Aviation & Tourism Academy Cochin,
Kerala 2010-11
Sabre Travel Network Training Sabre Travel Network Academy Dubai, U A E in
2008 and 2012 June at Manama Bahrain
Amadeus ticketing and pricing Amadeus training center at Manama Bahrain August
2012
Academic Qualification
Name of Examination Board /Institution
Bachelor of Tourism Management {Doing} IndhiraGandhi National Open University
Plus Two G.H.S.S Tirurangadi, Malappuram, Kerala 2006
G.M.H.S.S CalicutUniversity Campus
S.S.L.C
Thenhippalam,Malappuram, Kerala 2004
Personal Details
Nationality : Indian
Age & Date of Birth : 26 years, 1988
Sex : Male
Religion : Hindu
Marital Status : Married
Interest & hobbies : Travelling, Playing cricket. Listening music, Driving.
Languages known : English, Arabic, Hindi, Malayalam
Passport Details
Passport No. : G 3786692
Date of Issue : 13/06/2007
Place of Issue : Malappuram
Date of Expiry : 13/06/2017
References
Khalid Al Rayes
Managing Director
Orange Travel and Tourism
Manama
Bahrain
Phone: 009**********
Declaration
I do here by declare that the above-furnished details are true to the best of my knowledge a
belief...
JINEESH KOTTASSERI
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