Customer Service Information Management

Rhonda Williams

Certified Pharmacy Technician

*** ******* ** - ********, ** 29501

****************@*****.*** 843-***-****

Work Experience

Customer Service Advocate II

Blue Cross Blue Shield - Florence, SC

March 2014 to July 2014

Answer inbound calls. Assist customers with claims status and payment information. Update beneficiaries information. Process claims daily.

Sr. Certified Pharmacy Technician

Walgreens Pharmacy - Darlington, SC

August 2003 to Present

Answer telephones. Made outbound calls to thrid party payors to help adjudicate claims. Enter patient information into the system. Assist pharmacist in filling prescriptions, ringing up customer purchases. Post orders daily. Pull expired medications. Clean shelves weekly. Create return claims on expired or overstocked medications. Package and ship medications to return center.

Unit Secretary/Medical Records Clerk

DaVita Midtown Dialysis - Atlanta, GA

December 2000 to July 2003

Answer telephones. Input patient information into the system. Input icd-9 codes to process insurance claims. Copy, print, file and fax patient records. Collect, process and sent blood work to lab.

Education

AS in Health Information Management

University of Phoenix - Phoenix, AZ

2011 to 2014

Certifications

Certified pharmacy technician

November 2013 to November 2015

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