Customer Service Manager

Mike White

Sr. Production Supervisor / Manager

Leading ? Problem Solving ? Producing

Lean Manufacturing Staff Supervision (up to 21 employees) Total

Quality Management MRP / SAP

Cost Reductions FDA Compliance Knowledge Production

Scheduling JIT / FIFO

Inventory Control OSHA / Safety Training Cross

Functional Teams ISO Systems

Greenbelt Certified in Six Sigma

Certified Forklift Trainer - Trained minimum of 150 people

Leadership Development Training at Piedmont Technical College

Career Achievements

> Reduced department costs by $408,000 by implementing a bundle handling

robot and sheet feeder that automated the finishing process for

medical imaging film at Fuji Photo Film.

> Awarded the Cooper Environmental Award for identifying and

implementing a paint system that decreased waste, increased production

and generated a cost savings of $80,000.

> Spent 3 weeks in Japan training on safety processes, quality control,

and equipment operations for Fuji Photo Film.

> Managed the team that was selected as Department of the Month for

February 2012 by meeting and exceeding quality, safety, attendance,

and delivery goals.

> Achieved perfect record of no lost time incidents and no customer

complaints as Shipping / Receiving Supervisor at Fuji Photo Film.

Professional Experience

Cooper Industries, LLC Greenwood, SC

2006 - Current

As a subsidiary of Cooper Industries plc, Cooper Power Systems is the

leading provider of industrial power generation systems in the world.

Value Stream Manager (2009 - Current)

> Promoted to Value Stream Manager to identify areas of improvement using

Lean Manufacturing processes as well as supervising the Final Test /

Processing department.

. Led a cross-functional team of 8 to analyze issues and create business

cases with recommendations.

. Identified an AFE approved paint system and robot that increased

production, used less paint, and reduced waste.

. Built relationships with suppliers and vendors to gather information

and find solutions.

. Reduced noise levels in the department to under 85 decibels,

eliminating the need for ear protection.

. Presented recommendations to local leadership team and corporate

headquarter executives.

> Reorganized the parts storage area within the Final Test / Processing

department, which enabled a more efficient use of inventory and

maintained cleanliness throughout warehouse.

Production Supervisor (2006 - 2009)

> Selected to start up a new product line, the 3 phase switch, and

supervise a staff of 21.

. Built efficient and productive department within 1 year through the

implementation of SAP inventory control and JIT.

. Created all process systems, including a system to store parts, which

decreased travel time and increased production.

> Participated on the 5 S audit team to annually audit each department.

> Hired team of 21 employees and oversaw performance, rewards, and

discipline.

> Inspected incoming and outgoing parts to approve quality and

communicated regularly with customer service to ensure on time

delivery.

Fuji Photo Film Greenwood, SC

1996 - 2006

Fuji Photo Film Manufacturing plant produced and distributed photo

imaging products globally.

Finishing Supervisor, X Plant (2003 - 2006)

> Promoted to Finishing Supervisor and oversaw the reorganization of the

department. Trained at the Fuji Corporate Headquarters in Japan on

safety, operations, and quality control.

> Created a bundle handling system to automate medical imaging film

cutting by implementing a new process and robot.

. Wrote FDA approved protocols and procedures and trained team on new

system.

. Increased annual savings by $408,000.

> Initiated communication with maintenance engineers to improve quality,

limit downtime, and trouble shoot issues.

> Managed a team of 21 employees: hired team members, designed training

programs, set production goals, created work schedules, and conducted

performance reviews.

. Trained team on minor equipment repairs to prevent work slow-down,

resulting in less calls to maintenance department.

> Maintained perfect record for zero action requests, zero customer

complaints, and zero lost time incidents.

Shipping and Receiving Supervisor, X Plant (2000 - 2004)

> Held both Shipping and Receiving Supervisor and Finishing Supervisor

positions from 2003 - 2004.

> Key player to start up the medical imaging film facility.

. Liaison to Materials Management, Distribution Center, Port Authorities

and Japanese logistics personnel to ensure timely deliveries.

. Established 100% inventory accuracy by creating a storage rack system

for all medical imaging film materials.

. Created standard operating procedures for the department which included

preventative measures.

. Started the Inventory Focus Team and coordinated monthly / yearly

inventory counts and reconciliation.

> Maintained perfect record for zero lost time incidents and zero

customer complaints.

Manufacturing Team Coordinator, Metal parts and Molding, N Plant (1999

- 2000)

> Supervised a team of 8, overseeing daily production, quality, and

departmental records.

> Operated metal stamping and molding machines.

Metal parts and Molding Technician, N Plant (1996 - 1999)

> Produced operating procedures for the start-up facility.

> Operated metal stamping and molding machines.

Education

Newberry College, Newberry, SC

Bachelors of Arts, Physical Education

Activities

Weight Lifting

Tennis

Small Engine Repair

118 Planters Court Greenwood, SC 29649 C: 864-***-****

acotlx@r.postjobfree.com

Seasoned supervisor with over 10 years of experience turning struggling

production departments into revenue producing divisions. Proactive leader

with strong communication and management skills within the medical /

electrical equipment manufacturing industry.

Contact this candidate