Customer Service Sales

Curriculum Vitae

VIJAY THAPA

PERSONAL DETAILS

Full name: THAPA, VIJAY

Father’s name: Kumar Thapa

Nationality: INDIAN

DOB: 10:09:82

Marital status: Married

Address: RZ-121A, LAXMI VIHAR, DICHAON KALAN ROAD, NAJAFGARH, NEW DELHI-110043

Mob.: 099********

E-Mail: *******************@*****.***

PROFILE

My career has led me to specialize increasingly in the management of complex multi-cultural projects and their staffs

at international levels. I have experience in: strategic forward-planning; operating within the tight financial disciplines

imposed by ambitious budgets which I have helped to plan; methodical administration to deadlines (not to speak of

crisis management where necessary); and the application of modern leadership methods (through staff motivation

and involvement in both decision-making and target-setting, clarity in communication, and easy personal inter-

relations). My own cosmopolitan background and analytical interests in other cultures, together with a command of

several Hindi,Nepali and English Languages, have also left me confident in handling negotiations that require the

reconciliation of different national approaches to otherwise common problems.

Skills Base

• Familiarity with both the artistic and the commercial worlds.

• Hard working as well as smart working

• Proven leadership and human management skills

• Budget design and monitoring

• Time-efficient, systematic working methodology

• Rapid adaptability to new problem-solving and new locations

• Languages: English,Hindi and Nepali

• IT: Word, Excel, Windows

• Clean driving license

PROFESSIONAL CAREER:

Web Creative India. Plot no.49/50,Bhagwati Garden, Dwarka Mod Metro Station, New Delhi 110043.

As a Business Developer officer.

September 2014 – Present

Company Profile :

Web Creative is one of the most experienced web solution, software developer company in India, USA, UK, Asian

pacific, Middle Eastern and African (countries, as well as WeBCreative can be defined as the best web solution of

Small medium scale application to large scale applications, it is the strategy of generating content to make your

business link with other part of the world, we build new market trend web site, friendly software and share our

application to promote your business on line either you have in retail, wholesale, online store, (Ecommerce) PhP

(Programming Hypertext Preprocessor) Technically, its known as server-side script base language, CMS, Word

Press, HTML 5,Joomla, Mayando, Manufacturing, Mobile application, or you want keep in touch your on line

customer with live chat to solve their web and network problem, we can provide you comprehensive solution of all

kind of business and customize your online business.

Work Profile : Sales CRM Software.

Process : Outbound

Responsible for :

Builds market position by locating, developing, defining, negotiating, and closing business relationships.

Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.

• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials

• Develops negotiating strategies and positions by studying integration of new venture with company strategies and

operations; examining risks and potentials; estimating partners' needs and goals.

• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract

requirements with business operations.

• Protects organization's value by keeping information confidential.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring

opportunities to add value to job accomplishments.

Effort BPO Limited at Naraina Industrial Area Phase 1, west Delhi, A-82, 110028.

As a Customer response Executive

march 2003 - Feburary 2006.

Company Profile ;

E ffor t BPO is a global business process outsourcing company with deep industr y and business process

knowledge, a par tnership approach and comprehensive ser vice offerings that enable us to deliver business

value to all the leading and growing companies. Effort BPO offer a wide range of ser vices across Banking and

Financial Ser vices, Telecommunications, Manufacturing ser vices, Supply chain management, Insurance and

Retail management ser vices. Effort BPO ver y finely weaves across ser vices through the customer

lifecycle, including customer acquisition, customer care, billing, collections and transaction processing.

Work Profile: Sales HSBC 2ndCredit Card.

Process : Outbound.

Responsible for :

Involves marketing and selling credit cards to consumers.

Identifies potential buyers and convinces them to buy the credit cards.

Explaining the benefits.

ARCIS e Services Pvt.Ltd.,103 Elite House, 36 KAilash Colony Extn.,Community Centre, New Delhi- 110048.

As a Customer Support Executive

October 2006 – September 2009

Company profile :

ARCIS is a provider of outsourcing solutions to companies in the Indian market. ARCIS is the executing assignments as a third party

outsourcing vendor for over two decades with multinational clients in India. ARCIS pioneered back office processing services long before

any of the buzzwords even came into existence. Starting with back office processing for auto loans as far back as 1987, we garnered

experience in products like credit cards, mortgages, personal loans, insurance and a variety of other processes in the financial services and

telecom sector. Over the last few years, we have founded technology driven revolutionary real time solutions to manage geographies for

Pan India companies. With a presence across 60 cities, ARCIS is serving the needs of principals in the Life & General Insurance space in

an extremely efficient, cost effective manner without duplicating manpower.

Work profile : Sales ICICI fresh Credit Card

Process : Outbound.

Responsible for :

Involves marketing and selling credit cards to consumers.

Identifies potential buyers and convinces them to buy the credit cards.

Explaining the benefits.

Home Solutions Retail (India) limited, Plot no.A2, sector-38-A, Noida, Uttar Pradesh-201301

As a Customer Support Associate

October 2009 – September 2013

Company Profile :

Home Solutions retail India Limited. It’s a venture of Future Group, the largest selling furniture, electronic, furnishing, home

décor, bath room product, carpentry item,bathroom fitting and electrical item in the country boasts of an impressive portfolio

of internationally styled offering value formoney to its customers.

Work profile : Handle Customer complain and issues.

Process : Inbound

Responsible for :

Report: Sales, Gift voucher, Manual bill, exchange

Providing of schemes and promotions to the customers and staffs

Providing complete assistance to the customers.

Handling all the expenses of the store and other activities.

To handle the all customers complain like as material not delivered on time and defective item delivered and after sale under

warranty and after sale out of warranty.

Stock taking.

To provide the best customer service.

Weblink.in Pvt.Ltd. 33 & 33A, Rama Road, Industrial Area, New Delhi-110015

As a Business Development Executive in Realestateindia.com(Property Portal)

October 2013 – August 2014.

Company Profile:

Weblink.in pvtltd.,formerly known as weblinkindia.netpvt. ltd.,is an ISO certified organization,a complete web

solutions for verticals like Business To Business(B2B),Recruitment,matrimonial,realestste,Travel& Hotel and

Ecommerse web development,discover,define,dsign and deliver web solutions and onlinepromotion services that

synchronize well with thw fundamental requirements of respectivetrades.A group of Zealous professionals has laid

the foundation stone of the company in 1997.

Work Profile: Sales Websites ( Portal, Ecommerce site, Dynamic site, Static site, Template base site, Micro sites and Google

promotion.

Process : Outbound

Responsible for :

Customer Relationship management through telecalling, Emails, mailers and client meetings.

Suggestions to provide better services for different class of customers/potential clients.

Identify and enhance business opportunities.

IT support

EDUCATION

Lusíada University of Lisbon

1982/1987

CULTURAL INTERESTS AND PHYSICAL RECREATION

Listining Music, Playing Cricket

Working-out and swimming

References: Available on request

Contact this candidate