Customer Service Manager

Rodney .T. Davis

**** ***** ***** *******, ** ***11 407-***-**** *************@*****.***

OBJECTIVE

To utilize my knowledge and expertise with the intention of securing a professional

managerial career with the opportunity and career advancement.

Overview:

More than 4 years working and managing the retail store for widely known Hard Rock Café

International. Recognized for delivering unparalleled customer service. A verifiable track

record of success backed by impeccable references. Trained and Licensed CDL Operated

Driver. Areas of expertise include:

Exceptional Customer Service

Merchandising and Display

Employee Management

Corporate Trainer

New Product Introduction

Budgeting/ Record Keeping

Inventory and Pricing Controls

Computer/MICROS/POS Scanning Use

Employment

2014- 2015

Commercial Driver, US Express, Jacksonville, FL

Commercial Truck Drivers Training Course 160Hrs.

A total of 120 hrs. Over the road driving

Experience in Load Acceptance

Daily tracking of trip info, vehicle inspection reports

2012-2014

Retail Manager, Hard Rock Café International, Orlando, FL

Recently promoted to manager position to train and manage 30+ retail sales associates. Give

confidence to staff to deliver top performance to guests.

Ability to multitask, handle crowds of up to 200 people, resolve customer issues and excel

within a demanding, high-volume setting.

2010-2012

Retail Supervisor, Hard Rock Café International, Orlando, FL

Extensive communication with vendors, guests, consultants and corporate merchandisers.

Inventory, pricing controls, warehousing, stocking and receiving.

Computer, MICROS/POS scanning knowledge

2007-2010

Retail Sales Associate, Hard Rock Café International, Orlando, FL

Voted the “Employee of the Month” and “Employee of the Year” in 2008

• Corporate Trainer.

• Exceptional customer service.

Education: Diploma, Mid Florida Technology, Orlando, FL

Certificate of Completion, RoadMaster Driver School, Orlando, FL

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