Customer Service, Data Entry, Clerical/Admin, Training/Coaching, Sale
Resume:
Lino Lakes, MN *****
***********@*****.***
******.*****@*****.***
Sarah j mcadam
•
SKILLS & Exceptional detail-oriented skills.
ABILITIE
• Self-motivated, strong ability to work independently and as a team.
S
• Advanced organizational skills and time management.
• Strong analytical, communication- written and verbal- skills.
• Extremely proficient PC skills including Microsoft Access, Word, Excel, PowerPoint,
Social media sites etc.
• 7 years of customer service/ administrative duties
• 4 years of data entry skills.
• 50 WPM and 10 Key.
EXPERIENCE
MORTGAGE ANALYST/ DATA ENTRY SPECIALIST
November 2013 – May 2014 Wells Fargo Home Mortgage Minneapolis, MN
● Analyzed all mortgage documents from the appraisal to the HUD and verified the documents
information was correct.
● Required to stay in compliance with Wells Fargo’s, Fannie and Freddie’s policies and
guidelines.
● Contacted lenders when an issue was noticed with a loan they submitted for review, educated
the lender on how to correct the issue.
● Administrative responsibilities that included faxing, emailing, answering phones and mailing
out documents to our lenders.
Business Phone Banker/Coach 3
June 2009 – November 2013 Wells Fargo Business Call Center Shoreview, MN
• Trained and coached new hires on Wells Fargo’s policies and guidelines.
• Motivated new hires on meeting and succeeding set goals.
• Preformed one on one’s with each new hire to make sure they knew what was expected
of them in their new role including but not limited to job duties, sales goals, attendance,
etc.
• Excelled at meeting my set goals for sales and customer service scores which allowed
me to advance into the Coaching and Training role.
ANOKA RAMEY COMMUNITY COLLEGE
EDUCATION
CURRENTLY ENROLLED
BUSINESS MANAGEMENT/ ASSOCIATES
MAPLE GROVE SENIOR HIGH SCHOOL MAPLE GROVE, MN
2004 – 2008 DIPLOMA
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