Customer Service Representative
Resume:
ARIEL GARDNER
CEDAR HILL, TX 75104
*******.**@*****.***
OBJECTIVE: TO OBTAIN A POSITION IN THE WORKFORCE WHICH PROVIDES ME WITH AN OPPORTUNITY FOR GROWTH AND
ADVANCEMENT.
EDUCATION:CEDAR HILL HIGH SCHOOL, CLASS OF 2009
TRINITY VALLEY COMMUNITY COLLEGE, 2009-2010
REGENCY BEAUTY INSTITUTE 2010-2011
EXPERIENCE:
08/2014 - CURRENT CONNEXTIONS(OPTUMRX)
DURING MY TIME HERE AT CONNEXTIONS(OPTUMRX), I TOOK AN ESTIMATE 100-150 INBOUND CALLS A DAY ASSISTING
PHARMACIST WITH GETTING RX CLAIMS FROM DENIED TO PAID,INPUTTING OVERRIDES FOR THE PHARMACIST, AS WELL AS
ASSISTING WITH ANY OTHER NEEDS THE PHARMACIST WOULD HAVE TO HELP THE MEMBER. ALSO, WHILE AT
CONNEXTIONS(OPTUMRX) I WORKED ON CVS CAREMARK PHD,AETNA PHD, AS WELL AS UNITEDHEALTH GROUP.
02/2014 - 07/2014 RESTORATION HARDWARE
WHILE HERE AT RESTORATION HARDWARE, I AM A TRAINED CUSTOMER SERVICE ADVOCATE PROVIDING OUR CUSTOMERS
WITH LUXURY LIFESTYLE SERVICE. I AM A TRAINED SHELF STOCK SPECIALIST THAT TAKE VARIOUS INBOUND CALLS DEALING
WITH BILLING, TAKING ORDERS, HELPING FIND ORDERS, PROCESSING RETURNS, AND KEEPING CLOSE COMMUNICATION WITH
OUR DISTRIBUTION CENTER, UPS, AND ANY MERCHANT THAT PROVIDES US WITH THEIR PRODUCT TO SELL (NORMALLY
FABRIC AND ANY CUSTOM ITEMS). I ALSO USE SEVERAL SOFTWARE SYSTEMS AT A TIME SUCH AS THE GREEN SCREEN,
EXCEL, MICROSOFT WORD, THE INTERNET, AND CCAT.
08/2013 - 02/2014 AEGIS COMMUNICATION CO.
DURING MY TENURE AT AEGIS I BECAME CERTIFIED IN BILLING AND ENROLLMENT, TAKING INBOUND CALLS FOR AEGIS
PARTNER SITE HUMANA INSURANCE. I HANDLE ALL BILLING AND ENROLLMENT CALLS AS WELL AS ANY PHARMACY CALLS.
MY DUTIES ARE TO ASSIST THE MEMBERS THAT CALL WITH PAYING THEIR MONTHLY PREMIUM OR ANY OTHER FEES THEY
MAY HAVE ASSESSED WHILE HAVING HUMANA COVERAGE. I UPDATE MEMBERS INFORMATION, ORDER DOCUMENTS THAT
ARE NEEDED, AS WELL AS HANDLE ALL MEMBERS COPAYMENT AND PHARMACY ISSUES.
04/2013 - 08/2013 RACE TRAC
WHILE AT RACE TRAC I WORKED IN VARIOUS STATIONS THROUGHOUT THE STORE TO KEEP IT CLEAN AND STOCKED
WHILE ALSO WORKING THE FRONT REGISTER TO HELP CHECK CUSTOMERS OUT IN A TIMELY MANNER
10/2012 - 06/2013 TOYS R US
WHILE WORKING AT TOYS R US, I SPENT MAJORITY OF MY TIME IN GUEST SERVICE HELPING TO ASSIST WITH THE NEEDS
OF CUSTOMERS WHILE WORKING AS CASHIER, STOCKING SHELVES AND OTHER VARIOUS RESPONSIBILITIES.
09/2012-11/2012 NEIMAN MARCUS
WHILE WORKING AT NEIMAN MARCUS I TOOK ON THE TASK OF BEING A CUSTOMER SERVICE REPRESENTATIVE, MY JOB
INVOLVED ME ANSWERING CALLS, PLACING ORDERS, TRACKING DOWN THE ORDERS THAT WERE PLACED AS WELL AS
SOLVING MANY ISSUES THAT OCCURRED WITH THE CUSTOMERS.
03/2012 – 06/2012 NA’KAYSHIONS
DURING MY TENURE AT NA’KAYSIONS I SERVED AS RECEPTIONIST BOOKING WEDDINGS, SETTING APPOINTMENTS, DOING
TOURS AND HELPING AROUND THE OFFICE AS NEEDED. I ALSO HAD THE CHANCE TO ENTER INVENTORY DATA INTO THE
COMPUTER USING EXCEL, AS WELL AS MAKING AND PRINTING LABELS FOR FOLDERS AND FILES.
SKILLS:DURING TIME WORKING IN RETAIL SERVICES, I HAVE BEEN ABLE TO HONE MY SKILLS WORKING AND INTERACTING
WITH THE PUBLIC, GETTING A SENSE TO DO MULTIPLE THINGS AT ONE TIME. I AM VERY SKILLFUL IN TYPING AN AVERAGE
OF 45-50 WPH, ALONG WITH DATA ENTRY, ANSWERING PHONES, AND HAVING AN EXCEEDING EXPERIENCE IN CUSTOMER
SERVICE. I AM ALSO PROFICIENT IN MANY MICROSOFT APPLICATIONS.
REFERENCES:AVAILABLE UPON REQUEST.
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