Customer Service Administrative Assistant

Dana Prato

Administrative Assistant

Summerville, SC

*******@*****.*** - 843-***-****

WORK EXPERIENCE

Administrative Assistant

Charleston Brace Co. LLC - Ladson, SC - October 2011 to September 2014

Creating and updating patients' electronic health records

• Managing the day-to-day operations of a medical facility

• Scheduling and coordinating appointments

• Verifying patient insurance

• Completing and submitting insurance claims

• Preparing correspondence between medical providers and their patients

• Providing quality customer service to patients

• Working in a professional environment

Client Advisor

Rick Hendrick Imports - Charleston, SC - June 2002 to October 2011

Customer Service.

• Sales.

• Responsible for the entire relationship with both new and established clients.

• Manage each account to ensure the client is profiled in-depth, introduced to the appropriate product

specialists, products and service recommended meet the clients' needs/goal/objectives and the account is

properly maintained and serviced.

• Required to build my own book of business through acquisition of assets and increase the number of accounts

managed.

• Analyze a situation and coordinate specialists to meet and offer solutions to our clients.

• Planning and follow up.

• Provide discreet secretarial and reception services.

• Scheduled appointments and maintained accurate, up-to-date confidential client files.

• Performed administrative and secretarial support functions for individuals at all levels.

• Maintained records and files of work and revisions.

• Coordinated and managed multiple priorities and projects.

• Data Entry

• Demonstrated ability to maintain composure and work efficiently in fast-paced, high stress environments,

while preserving strict confidentiality

• Troubleshot and resolved problems, mediated, and handled complaints from customers.

Customer Service

Dillards Department Store - Charleston, SC - February 2002 to June 2002

Cash Handling.

• Set up Displays.

• Troubleshot and resolved problems, mediated, and handled complaints from customers.

Receptionist/Support Agent

US Travel - Anchorage, AK - January 2001 to July 2001

Switchboard.

• Customer Service.

• Scheduling and Reservations.

• Cash Handling, Prepaids, Bank Deposits, and Accounts Receivables.

• Performed administrative and secretarial support functions for individuals at all levels.

• Mass Mailing.

• Office Supplies.

• Troubleshot and resolved problems, mediated, and handled complaints from customers.

Bartender/Food Server

Gallos Restaurant - Anchorage, AK - August 1997 to July 2001

Bartending, making cocktails.

• Waited Tables.

• Hostess.

• Customer Service.

• Troubleshot and resolved problems, mediated, and handled complaints from customers.

• Cash Handling.

EDUCATION

Finance & Insurance

Hendrick University - Charlotte, NC

Sales

Hendrick University - Charlotte, NC

Bella Vista High School - Fair Oaks, CA

ADDITIONAL INFORMATION

Administrative Support professional experienced working in fast-paced environments demanding strong

organizational and interpersonal skills.

Capabilities include:

• Word Processing & Typing

• Computer Operations

• Policies and Procedures

• Sales

• Filing & Data Archiving

• Research, Project Planning & Management

• Microsoft Office

• Strong Organizational Skills

• Telephone Reception

• Problem Solving

• Customer Service & Relations

• Cash Handling

Contact this candidate