Customer Service Sales
Resume:
Khutugova Irma
Female, ** years, born on * March 1980
*******@******.** preferred method of communication
Reside in: Moscow, m. Perovo
Citizenship: Russia, work permit at: Russia
Not ready to relocate, ready for business trips
Desired position and salary
Personal assistant
130 000
Administrative Personnel
RUB
• Personal Assistant
Employment: full time
Work schedule: full time
travel time to work: any
Work experience 16 years 7 months
GMT Ltd
June 2014 till
now
Moscow, gmt-clinic.ru/
10 months
Personal assistant to CEO
• Organization and coordination of meetings, conferences, negotiations with the
participation of the head, keeping minutes, sending reports on the results of meetings;
• Coordinating the work of the office staff: secretaries;
• Registration of incoming / outgoing documents, reception and registration of documents
and applications for the signature of the head;
• Business correspondence for and on behalf of the head in order to obtain the necessary
information;
• Translation of business correspondence and correspondence;
Implementation support manager (preparation of presentations, reports);
• Collection and analysis of information, preparation of documents for the head, monitoring
of incoming documents;
• Planning and organization of business and corporate events;
• Execution of orders of the head;
• Conducting initial interviews;
• Coordination of individual tasks with employees of structural units, report them instructions
from the head, monitoring the implementation of these orders.
• Performance of personal orders of the head.
RTE-Group
November 2013
May 2014
Moscow, www.rte-expo.ru
7 months
Personal assistant to CEO
• Organization and coordination of meetings, conferences, negotiations with the
participation of the head, keeping minutes, sending reports on the results of meetings;
• Coordinating the work of the office staff: secretaries;
• Registration of incoming / outgoing documents, reception and registration of documents
Resume updated 18 February 2015 at 11:02
and applications for the signature of the head;
• Business correspondence for and on behalf of the head in order to obtain the necessary
information;
• Translation of business correspondence and correspondence;
• Implementation support manager (preparation of presentations, reports);
• Collection and analysis of information, preparation of documents for the head, monitoring
of incoming documents;
• Planning and organization of business and corporate events;
• Execution of orders of the head;
• Conducting initial interviews;
• Coordination of individual tasks with employees of structural units, report them instructions
from the head, monitoring the implementation of these orders.
Victoria Plus Ltd
June 2007
November 2013
Yekaterinburg
6 years 6 months
Personal assistant to CEO
• Planning of the working day of the head;
• Organization and coordination of meetings, conferences, negotiations with the
participation of the head, logging, sending reports on the results of meetings;
• Administrative support travel manager in Russia and abroad (tickets, hotels, visas,
passports, etc.) as well as the organization of family tours and corporate travel abroad;
• Coordinating the work of the office staff: secretaries, drivers, couriers;
• Interaction with the administrative and governmental structures;
• Registration of incoming / outgoing documents, reception and registration of documents
and applications for the signature of the head;
• Generates and prints administrative documents (orders, protocols, laws);
• Business correspondence for and on behalf of the head in order to obtain the necessary
information;
• Translation of business correspondence and correspondence;
• Implementation support manager (preparation of presentations, reports);
• Collection and analysis of information, preparation of documents for the head, monitoring
of incoming documents;
• Planning and organization of business and corporate events;
• Participation in the negotiation of contracts, in dealing with business partners;
Execution of orders of the head;
• Conducting private affairs director;
• Meeting, accommodation, support of foreign visitors;
• Conducting initial interviews;
• Coordination of individual tasks with employees of structural units, report them to the head
of guidance, monitoring the implementation of these orders;
• Selection of office space at the opening and moving companies, preparation and
organization of repair in the office (budgeting, seating plan, control repair).
Gabarit Ltd
July 2006 June
2007
Moscow
1 year
Head of Call Center
• Management experts group customer service: setting goals, performance measurement
specialists, initiation and implementation of changes aimed at improving customer service (meeting
deadlines, elimination of errors in the work, etc.);
• Organization and control of order processing, shipment of goods to customers;
• Control over the execution of commercial terms of working with clients in accordance with
the agreements, special offers and promotions.
• Control the correct registration of the primary accounting documents, return and recovery
of documents.
Khutugova Irma • Resume updated 18 February 2015 at 11:02
• Business correspondence in their direction.
• Preparation of reports.
• Interaction with related departments of the company.
Achievements: improved performance of the department during the period of work in the company.
In submission - 30 people
Megapolis Ltd
May 2005 June
2006
Moscow, khortytsa.com/
1 year 2 months
Sales representatives supervisor
• Management of group sales agents.
• Sales management in all sales channels on their territory.
• Participation in negotiations with major customers.
• Guide subdivisions in periods of absence of the Director of separate divisions.
• Recruitment and training of sales agents.
• Conduct field training and auditing areas.
• Control of marketing actions.
• Planning and organization of the system of individual sales agents.
• Control of receivables existing customers.
• Record keeping.
Achievements: doubled number of outlets in their territory; decreased in accounts receivable by
50%.
In submission - 8 people
Megapolis Ltd
August 2004
May 2005
Simferopol, khortytsa.com/
10 months
Merchandising department manager
• Coordination and control of promoters and merchandisers;
• Recruitment and on-boarding;
• Calculation of wages;
• Negotiation with the administrations of shopping centers.
Achievements: Successful team of promoters and merchandising. The department became the
leader in sales within the company.
In submission - 15 people
Ellada Ltd
September 2003
July 2004
Sevastopol, ellada.com.ua/
11 months
Supermarket manager
• Organization of the sales process of the store;
• Enforcement of the store employees established rules and standards of acceptance,
display and sale of goods;
• Interaction with state regulatory agencies;
• Sales analysis and reporting on economic indicators.
Ellada Ltd
December 2002
September 2003
Sevastopol, ellada.com.ua/
10 months
Sales Manager
• Increasing the number of goods in customer's stores in my territory;
• Providing permanent presence compulsory assortment on the shelf;
• Compliance with standards display of goods on the shelf;
• Daily visits to customers and the formation of the order;
• Monitoring compliance with contract terms;
• Ensuring standard level of receivables;
Khutugova Irma • Resume updated 18 February 2015 at 11:02
• Maintaining the current status of customer data in the information system of the company;
• Search, negotiation and conclusion of contracts with new customers in the fixed territory.
Afonina IE
September 1998
December 2002
Sevastopol
4 years 4 months
Saler
• Display of goods, shelf life control, control of price lists, customer consultation;
• Dealing with cash documents;
• Participation in the acceptance of the goods and revisions.
Education
Higher
Yeltsin Ural Federal University, Yekaterinburg
2015
Jurisprudence, Law
Sevastopol National Technical University, Sevastopol
2005
Account, Accountant and Auditor
Professional development, courses
The organization of the enterprise
2007
Kirby, Human Resource Management
Human Resource
2006
Trade House Megapolis, Human Resource
The effective sales
2005
Ellada, Sales
Typing and foundations office work
1997
Training and Production Association of Sevastopol, Administrative assistant
Key skills
Languages Russian native
English I am a fluent speaker
Spanish basic knowledge
Ukrainian I can attend an interview
Skills Fluent English intermediate level of Spanish
Computer literacy (Outlook ; Lotus Notes, Power Point, Word, Excel) Time management skills
Ability to handle multiple tasks Ability to work tight deadlines
Additional information
About me Highly responsible, excellent organizational skills, accurate, able to work with large volume of
information (including confidential) and multi-task, attentive to details, proactive, positive thinking.
No bad habits.
Khutugova Irma • Resume updated 18 February 2015 at 11:02
Contact this candidate