my career history
Resume:
Joseph Ray
**** ****** *****, *** *******, CA
*********@*****.***
Objective: Seeking a position in Customer Service relations, where I can use my past experience to
move forward with a company that offers the opportunity for growth and advancement.
Skills & Abilities
• • Excellent physical dexterity • Team Player
Excellent Customer
Service
• • Forklift Operation License • Work well under pressured
Inbound /Outbound
Calls
• • Loading /Unloading • Reliable /Dependable
Complaint Handling &
Resolution
• • Packing /Picking /Moving • Ability to work in extreme conditions
Safety techniques
Work Experience
DIRECT TV Los
Angeles, CA
Los Angeles CA Service Manager
06/2011- 01/2015
Call center
•
Setting up appointments
•
Retention
•
• Moving accounts
• Coordinated with IT department to create an enhanced and automated tracking
Identified sources and purchase items for resale to current customers.
•
Led and motivated staff to achieve high levels of productivity and customer services
•
CIRCUIT CITY Los
Angeles, CA
Customer Service Manager
05/1989 – 07/2011
Directed and implemented proper shipping methods.
•
• Successfully enhanced and streamlined customer service department enabling customers to track
shipment status.
• Coordinated with IT department to create an enhanced and automate tracking system that facilitated
immediate information of shipping from company to customers.
Identified sources and purchase items for resale to current customers.
•
Led and motivated staff to achieve high levels of productivity and customer services.
•
FEDCO INC. Los
Angeles, CA
Warehouse Worker /Customer Service 06 /1986 – 05/1989
• Received, stored and distributed goods. • Prepared receiving reports and other paperwork.
• Loaded and unloaded shipments. • Packed and unpacked orders as and when instructed.
• Performed goods receipts and goods issues. • Verified quantities and items being shipped.
• Coordinated material transfers. • Made deliveries when required
Education
Arizona State University Journalism Tempe, AZ 1986
-1989
Los Angeles Southwest College A.A. Degree Los Angeles, CA` 1985
-1986
John C. Fremont High School Diploma Los Angeles, CA
06 /1985
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