Customer Service Medical

OBJECTIVE

I am seeking a Medical Assistant or Phlebotomy position that will enable me

to use my acquired skills to enhance the quality of patient care.

EDUCATION

Intellitec Medical Institute Colorado

Springs, CO

Associate of Occupational Science, Medical Assisting

Graduated December2012

Pikes Peak Community College Colorado Springs,

CO

Associate of Science, Mechanical Engineering Technology

Graduated May 2003

EXTERNSHIP

Quest Diagnostics 160 hours November 5,

2012- December 4, 2012

. Performing Venipunctures, to include labeling tubes and collecting

patient signatures

. Collecting Urine Samples, to include labeling container

. Processing Specimens to go to Quest or Kaiser Labs, to include

checking all paperwork and information to insure correctness

. Copying insurance cards and sending faxes

WORK EXPERIENCE

The Colorado Springs Flea Market Colorado

Springs, CO

Cashier/ floater (Part-Time, Seasonal)

2014--Present

. Customer Service

. Run register and handle cash

. Place and serve orders

. Stocking and cleaning

. Run snow cone carts, work in other food stands or run rides

occasionally

Apple One Employment Agency Colorado Springs,

CO

(Barclay's Bank through First Source)

Relationship Manager (Call Center) 2014--

2015

. Customer Service

. Take phone payments and make changes to accounts

. manage rewards and explain different aspects of accounts

. Transfer calls and help card holders resolve issues with their

accounts

The Coach Home Care Colorado Springs,

CO

Home Coach - Individual Assisted Living 2012--2014

. Assist with wake up and bedtime

. Fill med boxes, med reminders and med distribution

. Assist with personal Hygiene, bathing and dressing

. Accompany on visits, encourage fluids, answer the phone and

companionship

. Housekeeping, bed making, trash emptying, maintenance of the kitchen

and bathrooms and preparing and cooking meals

. Care of dogs to include, feeding, playing with, giving meds and

putting to bed

. Location lead, make up all schedules for the staff at this location,

office duties and organization

. Recommendation of client: handles Medical Emergencies and Terminal

Situations professionally

. As house lead, set up all work and chore schedules for employees at

location

SKILLS / TRAINING

*Superb Organizational Ability *Outstanding Customer Service *Leadership

*Conflict Resolution *Computer Applications *Medical Terminology *Anatomy

& Physiology *Human Pathology *Clinical Laboratory Skills *Medical Law

And Ethics *Pharmacology Math *Office Procedures And Medication

Administration *Medical Office Procedures *Professional Communications

*Career & Emergency Procedures *Radiography Theory & EKG Procedures

*Introduction To Medical Spanish *Triaging and Specialty Exams *History,

Nutrition, & Clinical Skills *Advanced Skills for the Medical Assistant

*QMAP Qualified

CLINICAL SKILLS

*Capillary Sticks *Blood and Urine Tests *Venipunctures *Blood Typing

*Lab Safety *Charting *Vitals *BLS/CPR Certified *Injections *Basic

Spanish *Radiography & EKGs *Snellen Tests *Glucose Tests *Fecal Occult

Tests *Qualified to Fill MRB's * Qualified to Distribute Meds * Qualified

to explain certain test procedures and how to prepare for them

EXTRACURICULAR and ACHIEVEMENTS

. GPA 4.0

. Perfect Attendance

. Student Ambassador

. Intellitec Student Communications Committee

. Intellitec Student Activities Committee

. Intellitec Student Orientation Committee

. Chairperson of Intellitec Academic Progress Committee (Setting up

tutoring and study groups)

VOLUNTEER

Special Olympics Colorado Springs, CO July 28, 2012

. Triage any medical issues, make sure athletes were hydrated, sun

blocked and taken care of

Lena Frazier Colorado Springs, CO 2012-2012

. Homecare, Cleaning, Laundry, Cooking, Transportation and Companionship

Holy Family Catholic Church Security, CO 2000 - 2004

. Customer Service, Kindergarten Teacher, Nursery Childcare,

Administrative

Loaves and Fishes II San Luis Obispo, CA 1992

. Customer Service, Sort/Distribute Food and Household Items to

Disadvantaged Individuals

Contact this candidate